호털 로비에 있는 카페가 오픈해서 방문했어요. 빵 종류가 아직 많지는 않았지만 맛은 훌륭했어요. 크루아상은 바삭하고 브라우니는 매우 꽉찬 쫀득함에 먹기도 전에 맛을 알 수 있을 정도였어요. 매니저님 매우 친절하시고 서비스로 치즈케이크를 주시는 세심한까지 감사합니다 ~~^^

I don't know if they are poorly trained, or if they are trained to be that way, but they offer very poor benefits in terms of tiers. They only upgrade you to a deluxe or executive room, even though the rooms like suites are available. Perhaps they have an internal policy that they don't do suite upgrades, whether diamond or gold. We were also informed that the sauna was not free, which we did not use. Despite being able to request a late check-out up to 4PM, I personally extended my check-out time from 11:00 to 13:30 and had to speak to front desk and executive lounge representatives on at least 4 occasions to get the benefit enforced. They only give you the benefit if you "beg" (sometimes forcefully) for it, and even then it falls far short of the benefit. I leave with nothing but a bad feeling. I was there to pick a location for a group workshop, and I am probably going to pick a different Hilton hotel.

위치는 집에서 가까워서 만족 포레스트뷰가 정말 만족스러웠습니다. 카페트가 아닌 나무바닥이라 그런지 먼지가 덜생기는것 같아서 비염에겐 더 좋았어요 그러나 침대아래 먼지덩어리들이 돌아다녀서 놀랬습니다 새로생긴 호텔이라 그런지 깔끔하고 가격도 적당히 좋았어요 라운지 사용이 좋았어서 라운지 가능한 방으로 예약 하는게 좋을것 같스비다. 아기 침대 와 베드가드 공청기 요청가능한점도 좋습니다.

If you need a break from the hectic pace of Seoul this is where you need to be. Newly opened and located right outside of Seoul city center, the hotel provides very spacious and clean accommodations and of course the welcome DoubleTree cookie. Their breakfast selection is massive and available both in the Executive Lounge (if you’re a hotel only guest) + Demeter their restaurant. NYX the rooftop provides beautiful views of Pangyo and the mountainside. Staff is super courteous and welcoming. Definitely returning.

We originally intended to stay for only a few days then it turn into a week. We had such an amazing experience. The staff was so amazing, the rooms. The location a bit far but still ok. Breakfast every morning was amazing. But the biggest shut up for the guys at the concierge desk, specially Eilish, always greeting everyone with the biggest smile always willing to help, helping us with the language barrier as well. He made our experience at this place feel more like home. Thank you.

The hotel is newly built, so the facilities are clean, and the service is not bad, but compared to other Korean hotels like Shilla Stay, it lacks in some aspects of service. For instance, although you can rent a mobile phone charger, you need to request it during check-in. If you ask for it later, they might run out of chargers, as it happened to me when I requested one around 9 PM. While you can get battery charging service at the concierge in the lobby, there was no information about this option unless you visit the concierge in person. This contrasts with other Korean hotel brands that make an effort to provide alternative services if mobile phone charger rental is unavailable. Around 10 PM, I visited the convenience store inside the hotel but found that there was no milk available, and they only had Evian water. Even sterilized or powdered milk was not there, and they explained it was sold out due to more people visiting than expected. It was quite surprising and disappointing, considering it's a hotel located in the center of Pangyo, not a remote area like Gangwon Province or an isolated island. The swimming pool can only be used for 1 hour and 10 minutes per day (1 hour on weekdays), which makes it relatively clean and pleasant since there are few children using it. However, out of the 3 lanes in the pool, one lane is exclusively for members, so hotel guests practically have access to only 2 lanes. Moreover, when staying for one night and two days, you get one hour of pool usage on the check-in day and one hour on the check-out day. After I got out of the swimming pool, it was around 8:30 PM and I tried to reserve the pool for the next day, there were no available time slots. This lack of information or guidance during check-in about the potential booking limitations is also disheartening. The basic locker room at the swimming pool has only two shower booths and has no space for any other activities such as changing clothes. (There are no amenities like dressing tables, chairs, or hair dryers typically found in regular locker rooms.) There is an additional sauna service that requires a fee of $30, but I didn't use it, so I can't provide any feedback on that. The fitness center is open 24/7 and has a spacious and pleasant environment, with various equipment available. However, they charge $30 per person for programs like yoga or GX, which are available exclusively for hotel guests. The food, especially the diverse and delicious Korean dishes offered at breakfast and the cafe bakery, is tasty. The elevators are problematic; during busy check-in times, the waiting time is notably long. Some floors feel cramped, requiring walking instead of using elevators. Moreover, the wooden key cards used for elevators are not convenient, as when there are many people, each person needs to use their key card individually to activate the elevator button for their floor. In summary, the hotel's facilities are good, but the service is not very friendly, and the costs are relatively high. (I stayed on a Saturday and it cost me $300 for a twin room.)They provide free parking for one vehicle per room for hotel guests, but for other visitor vehicles, they impose expensive parking fees of $2 per 10 minutes. If you use the bakery or other facilities, they offer free parking for 1 hour and 30 minutes. It is a hotel with a swimming pool in the city center, which makes it attractive for business purposes, but it is not very accommodating for families with children. The location, however, is convenient.

청결한 객실, 프로페셔널하고 친절한 응대, 정말 맛있는 조식과 라운지 음식 뭐 하나 빠지는게 없습니다. 아직 새 건물이라 한달정도 환기만 좀 된다면 완벽한 투숙이 될 것 같습니다.

Beautiful hotel in a quiet area, staff are very friendly, polite and respectful. I feel very welcoming with these wonderful staffs. Restaurant have a delicious dinner buffet, breakfast and bed are comfortble in a big room.

평일 디너 뷔페 리뷰 장점 ㆍ음식 종류 많음 ㆍ각각의 음식이 상 정도는 함 ㆍ여타 뷔페들과 다르게 간이 세지 않아 많이 먹기 가능, 질리지 않음 ㆍ서비스: 고기 코너에 가면 막 구운 것을 주심 ㆍ쌀국수 국물이 맛있음 ㆍ한식, 중식, 일식, 양식, 디저트까지 적절하게 있음 ㆍ오픈한지 얼마 안 되어 사람이 적어 다른 뷔페들과 달리 조용하고 쾌적하게 먹을 수 있음 단점 ㆍ특출나게 맛있는 것은 없음 ㆍ해산물은 비림(스시, 회) ㆍ주스 없음(커피, 차만 있음) 총평 뷔페는 특성 상 다양하게 많이 먹는 것에 초점을 둔다. 따라서 뷔페를 좋아하는 사람이라면 추천 딱 정석적이고 모범적인 호텔 뷔페 고급지고 클래식한 느낌 그러나 내돈주고 재방문의사는 없음

(2023.05.20-21 방문) 1. 17층에서 1박 함. 체크인 할때 뜨큰한 맛난 쿠키 줘서 좋았음. 오픈한지 얼마 안되었지만 대응 서비스 나쁘지 않음. 객실 청소 상태 좋았고 뷰는 옆 동산 및 경부고속도로 뷰. 2. 수영장은 객실 QR로 예약해야하고 1시간 40분 정도 사용할 수 있으며 무조건 방에서 옷 갈아입고 가야함. 별도의 락커룸 사용 x. 수영장은 좀 작은 편이라 눈치싸움 잘 못 하믄 북적북적. 3. 데미테르 옆 카페에서 케익 구입. 딸기생크리 케이크 맛남. 개인적으론 벌집모양 케익이 땡겼으나 아이들은 딸기 선택. 4. 룸서비스는 불고기와 모짜렐라피자 시켰는데, 맛남. 아이들도 잘먹었음. 5. 조식은 1층 데메테르에서 하는데, 전반적으로 나쁘진 않으나 고기류가 부족함. 그래도 여유롭게 식사하기에 좋았음. 전반적으로 새삥 향이 많이 나는 호텔이고 아직은 뭔가 어설픈게 보이나 잘 지내고 갑니다!!

우선 처음 체크인 할때부터 저는 분명히 디럭스킹 방을 예약했는데 게스트방을 예약했고 업그래이드 되었다고 하는 직원의 말에 실망했습니다. 저는 분명히 디럭스킹으로 예약했는데..ㅜ 직원과 이야기해서 이그제큐티브방으로 업그래이드 되었지만 방에 들어와서 와이프와 같이 1818호라는것에 기분이 좋지 않습니다. 직원이 저에게 욕하는 것 같아서 ...제가 업그래이드 요청해서 기분 나쁜것을 방번호로 표현 했나라는 생각이 들었고 청소상태도 별로였지만... 놀러온 기분을 망치고 싶지 않아서 그냥 참았습니다. 하지만 체크아웃하면서 체크인할때 결제한것을 취소하고 룸서비스비용 추가하여 재결제한다고 하여 그렇게 하라고 했습니다. 하지만 결제 문자만 오고 결제취소 문자가 오지 않아서 결제한 직원에게 취소 된것이 맞는냐고 문의하였고 직원은 분명히 취소 처리 되었다고 했습니다. 하지만 다음날이 되어도 취소 처리가 되지 않은것 같아 호텔에 전화 했고 호텔에서는 분명히 취소 되었다고 했습니다. 저는 찜찜했지만 알았다고 했습니다. 하지만 나중에 전화와서 취소처리가 안된것이 맞다고 연락이 왔습니다. 전화한 직원의 성의없는 사과에 기분이 상했지만 그직원 잘못이 아니기에 강력항의 하지 않았습니다. 또한 이중 결제건에 대해서는 아직도 취소 처리가 되지 않았습니다. 하지만 저는 기분이 좋지 않고 책임있는 사람의 사과를 받고 싶습니다.

10살,6살 아이들 데리고 4인가족 다녀왔습니다. 아이들 수영도 시켜주고 편하게 하루 쉴겸해서 다녀왔는데요, 일단 새호텔이라 어디든 깨끗하고 직원들이 엄청 친절합니다. 특히 아이들 데리고 수영하러 갔을때 아무래도 이것저것 신경쓸게 많은데 직원들이 너무 잘 안내해주시더라고요. 수영모도 모르고 안가져갔는데 직접 물있는 곳까지 가져다주시고, 구명조끼도 저희가 여러개 사용했는데 안전 문제 생기지 않도록 수시로 정리해주십니다.수영모자, 조끼 대여 모두 무료입니다. 몇천원씩이라도 꼭 받는 호텔도 많은데 작은것에 고맙더군요 ㅎ 그리고 제가 냄새에 좀 예민한데 수영장 물에서 소독약 냄새가 거의 안나서 좋았습니다. 수영장 나오면서 헬스장도 둘러봤는데 시간상 이용은 못했지만 쾌적하고 좋아보였습니다. 객실 컨디션도 좋고, 하루 밤 아주 잘 쉬고 왔습니다. 추천합니다!

후기가 좋은편이 아니였지만 저는 만족했어요. 판교에 이렇게 호텔이 있으니 위치가 참 좋은거 같아요. 조식도 괜찮구요. 수영장은 그레비티에 없는 온수풀이 있어서 좋았어요. 샤워실 배수가 잘 안되는것과 침구 청결을 좀 더 신경쓰면 좋을꺼 같아요.

I cannot believe that this is a 4-star hotel. Their breakfast was amazing compared to 5star hotel(Conrad). Makeup room service was very poor: one of the glasses in my room was cracked when we got the room and was filthy after makeup room service, so I brought it down to the reception when I checked out. Even though my DND button was on, technicians came to my room and opened my door while my son was napping from the jetlag at 2:30pm. I feel like there is no communication between staffs at all. I came back to this hotel because of the price and my schedule this time. But I will never come back to stay here.. Welcome cookies cannot cover their flaws. Their staff need a real customer service training badly.

The room was good, the service was not great, the location is 1hr away from seoul. Its a new hotel and some staff still need to be trained to Hilton standards. The hotel is clean and beautiful.

Had a great few nights here! Beautiful news facilities and the room is perfect. Demeter breakfast buffet was on point! I could not get enough of the food there and the egg tarts.

I am staying in DoubleTree for a long term and want to write a review report while I am staying here. My goal is to make sure others get a good idea of the hotel. Review on 08/05/2023 - Other Hotel Services and Restaurants are ridiculously expensive. - This hotel has a tennis court!! Again, it's bit expensive to play... - Residence Guest cannot use the lounge even you are a Diamond status... well, so much for nothing. - Location, it's in middle of nowhere. You need to have a car or call taxi to go anywhere. Good news is there is a convenient store in the hotel, but a lot of things are out of stock!! - Awesome house keeping service. They work very hard! - Dress code for the bar on 21F is SMART CASUAL. Come on people, it's middle of summer and why do you need to dress up to grab beer and wine?! - Strange receipt/invoice cycle. They told me they don't send an invoice for future dates, they only send the past week. Guess what, they forgot to send the previous week invoice, but sent for next week? - Weekend breakfast ... long lines after 08:00, but I guess everyone is hungry. Also a lot of people stay in the hotel on weekend for a vacation.

일단 새로지은 호텔이라 시설이 깨끗하지만 무엇보다 훌륭한 점은 호텔 직원분들이 엄청나게 친절하다는 점이 좋다. 수영장과 GYM도 시설이 훌륭하며 운동기구 사용 후 매번 직원분들이 소독을 해주시는 것도 배려가 깊어보였다. 바(NYX)는 전망이 훌륭하고 스탭들이 세련되고 친절하다. 물론 음식도 맛있다. 체크인 시 직원의 친절하고 세심한 환대는 정말 오랜만에 느껴보는 힐튼의 CS였다. 조만간 가족과 또 방문할 계획이다.

Staff was extremely helpful and kind! Comfortable beds, great food, and very quiet.

The staff provided clear explanations about the various hotel amenities and reservation procedures. Even though it was our family's first visit, we were able to use everything smoothly, as if we had been there before. Every staff was friendly, and the breakfast was especially excellent. We plan to visit again soon with the kids.

Came here from Monday till Thursday at 198k won a night including breakfast. The rooms are large and clean - modern design. Sound proofing could be better but overall good. The breakfast was awesome. Large variety which they change up so you get a different choice of foods. They could improve by adding a take away coffee. The gym is free and 24 hours, decent size with most items you need to have a good work out - techno gym equipment.. Pool is also free but you need to bring a cap or buy one if you want to swim. The sauna is 39k won and has 1 bath at 42 degrees and cold bath at 20 degrees. One dry and one mist sauna, both are not hot, nist at 45 degrees and dry at 78 degrees which is low and not great to have a Suana. The doors have a gap around them letting in cold air making the Suana not worth the money - I fact would say is a waste of money. This was the most disappointing part of the stay. Rest is really good. Location isn't the greatest, no where to just go out and explore the city. For the price, clearness and breakfast it's worth staying.

The hotel is located about a fifteen minute walk from the train station. All members of staff were friendly and helpful. My pre-stay confirmation email was answered promptly and all requests granted. As a Hilton Honors Diamond member I was given a room upgrade, full buffet breakfast for two and access to the Executive Club Lounge. Our King Executive room, on the 20th floor, was of ample size, very comfortably furnished and offered terrific views of the nearby park, city skyline and mountains, as requested. Breakfast in the restaurant had a wide variety of choices including Korean and International dishes. In the evening, the Executive Club Lounge had excellent selections of canapes (more like a buffet dinner) with both hot and cold offerings as well as self-serve beer, wine and spirits.

Amazing room , views , and service team. Thank you for an amazing time .

If you stay overnight your dreams will be surrounded by 2 highways. 8 lanes left and 6 lanes right. No matter which floor... you can't escape the noise of travel busses and old styled combustion engine cars. Because the hotel is right build up in between. Without special discounts the room (studio) will start at 430.000 won, studio with kitchen starts from 510.000 won. Lunch costs around 100.000 won. Yes... it's 5 star hotel. You need a manager salary here 😅