3/5 Michelle S. 11 months ago on Google
Beautiful
views
and
an
amazing
location
but
the
food
was
substandard
and
one
has
the
feeling
of
being
herded
like
sheep.
Not
an
experience
I
care
to
repeat.
Dear
Jacob,
I
sent
you
an
email
however
I
am
not
sure
you
received
it,
so
copying
the
contents
here.
Thank
you
for
your
response
and
being
interested
in
improving
the
experience
for
future
guests.
On
the
positive,
great
location,
lovely
views
and
a
really
fantastic
ambience.
What
I
was
disappointed
in
was
:
1.
The
breakfast
policy
on
dress
code.
All
the
diners
were
spa
guests
and
had
every
intention
of
going
to
the
pool
and
spa
for
the
day,
however
no
one
was
allowed
into
the
restaurant
area
in
their
robes.
I
thought
that
was
a
bit
of
a
double
standard
given
that
lunch
at
Lido
one
can
wear
your
robe.
Most
guests
had
to
get
dressed
into
normal
attire
for
breakfast
then
into
swim
suits
and
robes
for
the
rest
of
the
day.
I
can
understand
with
dinner
as
it's
more
of
a
formal
affair
and
you
may
have
outside
guests.
I
felt
it
was
an
inconvenience
and
saw
a
number
of
guests
turned
away
at
breakfast
time
because
of
this.
2. The
breakfast
timing
doesn't
work.
My
husband
and
I
went
down
at
the
assigned
time
and
there
was
a
long
queue.
We
were
eventually
offered
to
be
seated
at
Gilda
because
breakfast
was
overbooked
and
which
is
logistically
inconvenient
when
breakfast
is
served
at
Port.
When
we
asked
if
we
could
get
refunded
because
we
didn't
want
to
have
breakfast
at
Gilda
(we
were
looking
forward
to
the
views
Port
offers),
your
manager
on
duty
was
not
empowered
to
do
anything
but
say
sorry
that's
the
way
it
is.
It
made
me
feel
like
I
was
in
the
wrong
for
demanding
the
experience
which
we
paid
for.
3. Gilda's
wine
list
and
food
was
not
great.
I
had
fish
which
was
overcooked
and
extremely
salty
(even
for
me...and
I
like
my
food
salty).
And
I
didn't
recognize
the
bruschetta.
When
we
asked
if
we
could
buy
wine
from
the
wine
list
at
Port
(it
had
some
lovely
wines),
it
was
not
possible.
After
the
whole
breakfast
charade
of
being
told
that
the
establishment
uses
all
available
spaces
for
dining,
I
thought
this
was
a
simple
request
to
support,
but
evidently
not.
4. In
fairness,
Port's
food
was
much
better
than
Gilda's,
although
I
did
request
some
oysters
which
did
not
taste
fresh.
5. Two
of
your
outside
heated
pools
as
well
as
the
cold/ice
pool
in
the
main
sauna
area
was
not
working.
We
had
been
looking
forward
to
this
weekend
and
I
feel
that
some
improvement
to
the
restaurant
and
empowering
staff
would
go
a
long
way
to
accommodate
different
requests
from
guests.