5/5 Aleksandra T. 1 year ago on Google
Edited:
We
went
back
after
the
mixed
experience
described
below
after
being
offered
a
$100
voucher
as
an
apology.
It
was
a
great
experience
second
time
round,
with
still
great
food/drinks
but
now
also
excellent
customer
service.
Thanks
Jai
for
looking
after
us
so
well!
Original
post:
The
food
and
cocktails
were
really
good,
so
would
have
given
them
4
or
4.5
stars.
But
the
wait
staff
were
inexperienced,
lacked
attentiveness
and
customer
service
skills.
Thet
ended
up
not
posting
our
set
menu
taps
to
the
kitchen,
did
not
even
realise
until
we
asked
what
has
happened
to
our
order
after
an
hour's
wait.
We
ended
up
waiting
over
1.5hrs
for
a
pita
bread
in
the
end!
This
was
after
we
chased
the
staff
twice
and
spoke
to
the
manager.
Although
they
were
aplogetic
no
compensation
was
offered,
not
even
a
glass
of
wine!
I
would
seriously
consider
if
it's
worth
going
back
after
this
mixed
experience.
May
wait
till
they
upskill
their
floor
staff
and
show
more
consideration
to
their
customers.
Not
much
to
ask
if
you
pay
$300
for
a
cover
for
2.
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