Unfortunately it was a bad experience for me and my group : - the rooms were smelling like people were smoking there - they made us pay for the breakfast for small kids even that it supposed to be for free till 12 years old - rood receptionist NOT RECOMMENDED ❌

My stay at AC Hotel Guadalajara was very disappointing. I am a Marriott Platinum Elite member and I am very loyal and familiar to the Marriott brands, including AC Hotels, and was very disturbed to find that my status was not really appreciated and recognized at this property. I booked five nights with points. First of all, I wrote to the hotel through the chat feature of the Marriott app one day prior to my arrival without receiving a response, I asked if I can get an upgrade to a suite if there is availability. Upon check-in I mentioned to the general manager about writing by chat and he claimed that they never get my message (a negative response is then sent the following day!). Nevertheless, he mentioned that they do not have suites available for that night, but he will let me know the following day or two if there will be availability. I got assigned the same room type I booked, which was a very small queen bedroom. During the check-in, I also asked the general manager if I get breakfast included (a status benefit I get at many Marriott brands), and he confirmed that I have the breakfast included. I checked the following day Marriott website to see my status benefits at AC Hotels and I found that I do not get free breakfast as a status benefit at AC properties, but I can either get 500 Bonvoy points or $10 food and beverage credit per day. The Marriott website specifies that if the hotel does not give me the choice between the two benefits, I am entitled to $50 compensation. I then talked to the front desk again to confirm whether I really have free breakfast or not, and the agent there told me that I do not get a free breakfast (I have already used their breakfast for that day) because I booked on points and that they are currently giving free breakfast with their paid reservations and he suggested that this might have been the source of the confusion. I mentioned to him about the $10 credit or 500 points, and he said he is not sure I can use this credit towards breakfast (which costs a bit more than $10) but he will ask the general manager to confirm. I also asked him about the entitlement for $50 compensation. Few hours later the general manager called me and he was not impressed by my discussion with the front desk agent. In fact, he was a bit angry that I asked for compensation and he thought I am throwing this idea at them out of nowhere. He told me that they have been trying to make me happy and that he is making his best to move me to a suite but I am kind of creating problems, which was a bit rude. I explained to him that I appreciate his efforts to move me to a suite upon availability, but my discussion was about wrong information he gave me. He denied telling me that the breakfast is included with my reservation (I am sure he told me it is included) but he said I can use the $10 towards breakfast and pay the difference and that he will change the benefit preference from points to food and beverage credit of $10 per day. I told him that the Marriott policy states that I should be compensated with $50 because I was not offered the choice for the status welcome gift (he admitted that he did not offer me the choice at the time of check-in). He said he will check that part of the policy and get back to me. The following day, the front desk agent Monica called me to offer me to move to a `junior suite` which is basically just a bigger room. She said suites are available, however, she reviewed the Marriott upgrade policy and I should have paid more to get a suite not through complimentary upgrading, which is contrary to my knowledge and experience, as I did get complimentary upgrades to real suites at various Marriott properties when there is availability. When I checked out, agent with name Fernando refused to give me my invoice or folio because he said I am paying with points, so technically Marriott is paying according to him, and they receive the invoice not me! And telling so in a very rude way.

My stay at Mariott hotel was highly disappointing. The staff was unhelpful and lacked basic customer service skills. Despite their claim of free breakfast for children aged 12 years and younger, an additional cost was imposed on me. The rooms had a strong odor of cigarettes and fresh paint, making the stay uncomfortable. Furthermore, taking breakfast outside the designated area was strictly prohibited, despite the availability of bags. These restrictions were inconvenient and limited guests' flexibility. Overall, I do not recommend Mariott hotel due to its unhelpful staff, deceptive breakfast costs, lingering smell of cigarettes and paint in the rooms, and the unreasonable breakfast policy. Consider exploring other accommodations that prioritize guest satisfaction and offer a more pleasant experience. I strongly would not recommend this to anyone , only my worst enemy . Horrible

Very bad quality. The rooms smelled like smoke or church and the Serling were broken. They made us pay for things that we weren’t supposed to pay for. I do not recommend

Good location. Good rooms. I stayed here from monday to friday. The hotel food is ok... Although there are plenty of restaurant choices close by. There is a car park right next to the hotel. The hotel is on a main road but I did not have any problems with noises. The staff was pleasant. I did have a problem with my toilet flushing and they got someone to come up and take a look within 15 minutes which was good.

I received Worst experience from the staff. Horrible, unfriendly and rude. Treated unfairly and scammed just for more money. The rooms smelled of cigarettes! I would recommend this to my worst enemy

Rooms smelled like either cigarettes or fresh paint, absolutely unbearable. The rooms were fulfilled with bugs, old leftover items, and the service was absolutely unbearable. They charged us an unpredictable amount of money for breakfast, even though it was free for twelve and under. What scammers! Do not recommend this at all, unless it is the person I hate most!

Location and parking is bad. The hotel is dark ( not enough light) and smells super bad, especially the room. A tiny water bottle is complementary and there's no coffee machine. Due to the location, there's nothing out there. Need is not comfortable.

Easy to walk up and get a room at the last minute. Friendly and helpful staff, who opened plastic shell packaging for me. Great location that is walkable both to the train station and casco antiguo. They have cribs for babies and a high chair in the dining room. Nice big room with fantastic views. Loved the pillows. Big bed that is not a pair of twin shoved together, which is lovely and rare. Air conditioner works really well. Super market located on the ground floor. A little pricey compared to competitors. Three big gripes: broken bedside outlet meant only place to charge my phone were the bathroom or by unplugging the fridge. Also, the TV light is super bright at night. Baby got charged the same as me for breakfast, which was a surprise at checkout.

We stayed one night here with 2 rooms. The parking is 2 floors below the street so it's tight to get down the steep ramp and find the designated hotel guest spaces (12 Euro) and also confusing as to what to do. On the plus side, the breakfast (14 Euro) was plentiful with meat, fruit, breads, a few hot items and an expansive coffee station. They take your room number when you check in for the breakfast. However, the rooms were poorly insulated from a local festival that played until well past 3am and our guests had to change rooms due to a cracked and unrepaired frame that offered no noise relief. The pillows were also uncomfortable. The bathrooms are large and very well designed. It feels more like a business hotel than a location for families.

The staff is very friendly and breakfast at restaurant is excellent.

Stayed one night. Rooms were very nice. We were on the 4th floor and the room had a wonderful terrace. Shower pressure was very good.

Very nice hotel a short walk from the centre of town. You can park your car in the parking under the hotel The decoration in the lobby and room had some charm with nice wooden details. The room was comfortable with a small desk and clean bathroom. The breakfast buffet was sufficient with good choices A short walk from the hotel is the main attraction of Guadalajara, the beautiful restored Palace of the Infantado. Otherwise the centre is not very special as it was bombed in the civil war and most buildings are new.

Fast service, no pool but still an overall fantastic stay.

The good part: Comfortable and clean business hotel. The needs improvement part: toiletries are not replenished when finished and you need to remind them. No snacks available at the mini-bar. TV was not working. Aircon seems to minimized in the early morning and you will experience an increase in temperature

Very good hotel on a good location. My room was very comfortable and clean. The reception was very helpful to arrange everything I needed. The breakfast is good. Next time I will stay here again.

I ended up here after having an accident while working in Spain. The staff were very friendly and exceptionally helpful. The room was very clean and service was always excellent. I would definitely return, hopefully under better circumstances next time. My only suggestions would be the restaurant could open earlier in the evening, and be mindful that it’s closed on Sunday. So it’s either room service or a short walk to the local pizzeria.