Featured Reviews


Frequently mentioned in reviews: hotel (35) staff (29) room (26) service (18) good (15) friendly (15) stay (15) helpful (13) clean (12) Tabuk (12)
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  • 4/5 Danielle Van Z. 2 years ago on Google
    I am here on day2 of my 10 days quarantine. So far everything is good, the sweets and coffee is delicious. I will need to start my exercise routine in my room today or else I will be overweight when I go from this hotel 😄 The staff are very hospitable and friendly.
    3 people found this review helpful 👍

  • 1/5 Akhtar Nawaz K. 3 years ago on Google
    Extremely cheap place worst than a regular furnished apartment. Un professional aggressive staff. No training no courtesy. Waited 4 pm to 6 pm to get the prebooked room. They gave me key to occupied room and I walked in to a woman who was left in awe like me. Then they gave me an out of order room. Receptionist is now refusing to call manager. Third class place.
    2 people found this review helpful 👍

  • 5/5 Gavin M. 4 years ago on Google
    A short notice booking handled well by the staff. Good size clean rooms with attentive housekeeping. Hot food buffets are ok but not stunning, fairly average. Staff are respectful, dedicated and not in your face, congratulations to their trainers.
    1 person found this review helpful 👍

  • 5/5 绚 �. 1 year ago on Google
    We have driven ourselves to this hotel and it was very easy to find with Google Map as a guide. Parking was also available at the side of the entrance, which was very convenient. The best thing about this hotel, though, was its first-class service! From the time we arrived, we were greeted by very friendly and efficient staff at check-in, and a very helpful and smiley guy named Asfar, who showed us to our room. The room was of the standard expected of Hilton Garden Inn. Nothing fancy but more than sufficient for our one-night stay. At around 2am in the morning, the guest next door decided to call someone and talked very loudly on his mobile at the sliding door. We were woken up by this, and I called receptionist, who promptly called the guest to shut him up. We didn’t expect our complaint to be dealt with so promptly at that hour of the day. This, to us, was first-class customer service! The staff at check-out again were very pleasant. For us, it has been a very pleasant stay.
    1 person found this review helpful 👍

  • 4/5 Mohammed A. 6 months ago on Google
    Great location, great service, they take care of you. I got some noisy sound coming from the air conditioning and they fix it quickly and offer other room if it comes back. However, it’s very expensive to pay 950 Riyals for one night at Tabuk.
    1 person found this review helpful 👍

  • 1/5 Haya K. 3 months ago on Google New
    Someone (who might be housekeeping) stole money from my handbag that was inside the closet at the hotel, and no one did anything about it, and they did not return my money The Security team is useless. Manager is not available at all . Basically anyone who’s working there “can’t help you” cause it’s the useless security team’s job. Note: for anyone who wants to visit this hotel. Don’t leave anything valuable you want in the room. (Not just money.) Just keep it with you or in the safe (preferably with you). Update: The manager called. He was mad that I wrote that he was not available. That was the first time he contacted me ever, even though they have my number. He said he didn't like my attitude and asked me to never visit again What a manager!
    1 person found this review helpful 👍

  • 4/5 Hani A. 6 years ago on Google
    This is one of the best hotels we stayed in. The room was very clean and modern. The staff at the front desk was very friendly, helpful and professional. The lobby was nice and clean. Breakfast area was large. There were several kitchen staff members constantly monitoring the breakfast items. I definitely would stay at this hotel again
    1 person found this review helpful 👍

  • 5/5 Stelios S. 1 year ago on Google
    Thanks you to all personnel who've been really helpful and welcoming, especially Front Office duty and checking out. Excellent breakfast as well as nice people at service. Its remarkable that all staff been helpful, smiling and in good mood.
    1 person found this review helpful 👍

  • 5/5 Tarek Abou G. 9 months ago on Google
    Very friendly welcoming staff, especially Reem(always smiling and supportive) and other staff are also welcoming and helpful in whatever you require. Much appreciated indeed 🙏 The breakfast has a variety of food and you can request your own kind of egg plate. Clean & delicious. Coffee, waffle available too. They have several activities like swimming pool & gym 👍 Thanks Hilton Garden Inn Team 😊

  • 5/5 mARK M. 1 year ago on Google
    Back again... still GREAT service, STAFF very friendly and helpful. Kitchen Manager and Chef especially helpful. Front receptionists were also helpful. The laundry room was very nice but lacks a sink.

  • 5/5 Todd A. 11 months ago on Google
    Was greeted by a friendly person who made me feel welcome. Because of Ramadan, some usual food services would be limited, which was to be expected. One of the employees I must recognize is Omar. He was extremely helpful and friendly and went out of his way several times to assist me. First, by coming to my room to assist with the internet (I did not have the issue again after he contacted tech support for the hotel). Next is when I bought quite a few things from the market shop they have and since he couldn't readily find a bag for me he insisted he have room service bring it up to me (he didn't need to do that but was appreciated). He also made sure my room always had extra water, tea, and sugar as I consumed much tea in the evenings. I was blessed to have Omar helping me throughout my stay. I understand that during Ramadan, food services are constrained. I wish I could have ordered room service. The menu looked wonderful. However, if you were not early to dinner (which was understandably busy), it felt like you were picking through other people's leftovers to find food as nothing seemed to be replaced and they struggled to keep it clean. Management of the restaurant was a little poor, but the staff was trying very hard to assist as needed. But without food, it's hard to add to the service. After I few days, I found it difficult to have an appetite to eat in the evenings. If you do not have a Saudi phone number, you can not use their local food delivery app. I opted to use Careem to drive to dinner locations. Breakfast, however, was more pleasant. Chef Naved and Arbin were very attentive and tried to find ways to provide breakfast a little better than the norm as it was limited. It is a beautiful hotel, the rooms were very nice. The water was hot, shower pressure was a little low, and even though I saw some people complain about the noise of the AC, the fan speed can be controlled. I opted to keep the fan high as I love to sleep with the noise, and it was perfect for me. The AC did struggle a bit to maintain a constant temperature in the room, and I found myself kicking off the covers and covering up many times in the night. The hotel is not really close to anything that's within a reasonable walking distance for me. The Swiss In Tabuk is probably the best for that, but nothing was open during daylight hours anyway. Oh, I saw where people had mentioned a smoke smell since they do have smoking rooms here. I was on a non-smoking floor and smelled nothing. I'm a bit hypersensitive to that smell and only smelled it on some employees (after dark, of course). I would love to come back and stay at this hotel. I'm sure most of my very small issues will not be a problem after Ramadan, and even still the comfort and hospitality I experienced were excellent. Thank you for having me at this hotel. God bless!

  • 5/5 Andrew L. 11 months ago on Google
    The service in this hotel is first class. The staff were excellent and could not do enough to help. An excellent hotel.

  • 1/5 George B. 1 year ago on Google
    Was very disappointed. Rooms were smokey, beds were too hard while pillows were too soft, showers water pressure was poor, the toiletries weren't brand new but were used, the toilet paper was low quality. The websites photos of the pool are very deceptive as well. The walls around the pool are very tall so the pool gets no light. Also, the hotels location is pretty poor.

  • 5/5 Faizan M. 1 year ago on Google
    One of the best Hotels not only in Tabuk but in Saudi Arabia in its category. I was delighted by every interaction with them. Their staff are the best. I haven't experienced such a good customer care anywhere else. Breakfast was awesome. The waiter named Hassa in the garden restaurant was very well trained and he served to uis best. The staff in the reception are very friendly and very customer focused, well trained how to interact with customers. Rooms are spacious, interior was very nice overall it was a great customer experience. If anyone is going to Tabuk, I would recommend stay in Hilton Garden Inn Tabuk.

  • 4/5 Garry P. 1 year ago on Google
    The only real downside is the location. It's a 5 minute taxi ride from the airport, but apart from that there's nothing else nearby. The staff are helpful and cheery.

  • 3/5 Wilfred P. 1 year ago on Google
    I was here for about a month on business. Check-in was fast, stay was pleasant, bed was superb and staffs were courteous especially the F&B Manager Mr. Waleed, the chef Naved, restaurant supervisor Soleiman, etc. The gym is good but the pool is tiny (anyway too cold to swim) and not heated for winter (6 degree C). Drawbacks are: 1. Room rate is too expensive for the level of service and location. It is very near the airport but otherwise location is inconvenient. I had to walk 10 minutes to the nearest petrol station to buy basic groceries or take Careem to a shopping mall. 2. I had to change room from the first day as the toilet was flooded when I bathe. A good hotel will always check that the room is in tip-top condition for a tired guest, more so for the price they are charging. 3. The air-con heater is not working despite getting a maintenance staff to adjust the control. The temperature refuses to go up and I had to shut the air-con off as the wind make it even colder. The TV remote controller is erratic. A good hotel will always check that the room is in tip-top condition for a tired guest, more so for the price they are charging. 4. Breakfast spread is limited and is always almost the same, with no change since day 1. I have shared this with the staffs. 5. The reception could not help me to change a 500SAR bill to smaller bills. I was told they do not provide this service.

  • 4/5 Sabeen L. 1 year ago on Google
    Everything was good, reception, room, breakfast. Just a slight issue, we were there for our anniversay, we had mailed the hotel for some flowers in the room. Which the hotel had okayed. But it was not done.Which was a disappointment. 😞😞

  • 5/5 Faisal B. 1 year ago on Google
    Greatest hotel in Tabuk , Best service from waleed Alatwi

  • 5/5 Anthony P. 10 months ago on Google
    Excellent hotel, very clean. Rooms equipped with office furniture making it easy to work. Friendly staff, always willing to help.

  • 5/5 Robert T. 10 months ago on Google
    Excellent stay. This is my third time here. The hotel staff is excellent, the hotel is very clean, and I have slept well. Don’t miss the breakfast, here.

  • 4/5 Carl Bird (. 7 months ago on Google
    Good clean rooms. Excellent service on the desk at reception. Very friendly. Breakfast was OK. Location is great.

  • 4/5 Hesham H. 6 months ago on Google
    A good 4 stars hotel for business men. Staff are friendly. A very quiet area. Close to the airport.

  • 5/5 Tekir M. 8 months ago on Google
    The Hotel was clear and well functioned. Breakfast could be better. Receptionist Mr. Waleed is very warm personel and traited us like Prime Ministed. Thank you

  • 5/5 Ministry of Magic: Department of M. 5 months ago on Google
    Of all the hotels in the world this is one. One note: Pretty sure this place doesn't actually have cold water in any of the taps. Probably due to storing the water tanks outdoors meaning even the cold water was hot. It is an excellent hotel. Free self serve guest laundry machines was a nice discovery after several weeks traveling. The restaurant is quite good and as far as hotel food goes, it's not overpriced. One thing to note though: Booking can be difficult due to Neom basically renting the whole place out. Not many rooms available while I was visiting.

  • 4/5 Shazz E. 3 months ago on Google New
    From the check in moment we knew we found a gem in Tabuk. Room was spacious, with a modern bathroom and amenities were supplied by Crabtree & Evelyn. We ordered room service which was promptly served and the soups and sandwiches with fries with paprika powder were divine. Breakfast spread was sufficient with variety of hot foods, eggs, meat slices, selection of veggies, a nice range of pastries and the all grain bread was amazing. There was even a self make waffle machine ( heaven ). Coffee machine by WMF with its selection of cappus, americanos, espresso, cafe latte etc. Teas in a box were laid out but being a coffee lover, I did not take time to check the tea variety. Overall highly recommended.

  • 5/5 Eyyüp Ali M. 3 months ago on Google New
    Thank you for your friendly service and good attention. It was a very enjoyable and comfortable stay🙂 I would also like to thank Mr Nader for his kindness.

  • 4/5 hisham b. 5 months ago on Google
    I had a great experience with this hotel. Only one thing that disappointed me housekeeping. Spent 4 nights never seen them.

  • 5/5 Anas T. 5 months ago on Google
    This is amazing hotel and your servie awesome. My friend taking this hotel so awesome well done Service

  • 2/5 A V. 7 months ago on Google
    Very disappointing stay. Dirty shower water even after running for more than 5 minutes. Myself and again with the staff. Washed with bottle water Noisy air-conditioning Reception provided an email address to share problems Provided photos and voice recording of the Noise No response as of today from the hotel 😕

  • 1/5 Gaz W. 1 year ago on Google
    Very poor, and they treat their guests like they’re thieves. At check in I asked them to block money on my card, so that when I check out I only have one bill, and not being sure how many days I would actually be staying. The guy on the desk then took the amount from my card 7 days, I put this down to him maybe just not understanding English as well as I’d thought. So rather than get annoyed I explained I might be leaving earlier than seven days. He said not to worry, when I check out I’d have meals and laundry, so the difference might work out. This wasn’t ideal, but I hoped it would work out, for the sake of my expenses. But, I then try to order some food, and they refuse to serve me, unless I pay up front!? I’ve already paid for the room, and potentially overpaid. I live in hotels for work, I’ve never, not once, been told I have to pay for meals up front!? This is a chain hotel, their should be global standards the chain adheres to, if this place claims to be a Hilton surely it should act like Hilton’s everywhere else? And other chains. Disgusting, won’t be staying here again.

  • 5/5 Sotiris T. 2 years ago on Google
    Out of the level of the Hilton that everyone knows.. but the most important than did my staying perfect is the quality of the services and the quality of the staff

  • 5/5 Amin M. 2 years ago on Google
    Nice Hotel!

  • 4/5 Mohammad T. 3 years ago on Google
    Nice and clean environment. Good place to stay although pricey

  • 4/5 mansour a. 3 years ago on Google
    Dear Mr Mohammed Ghanem, Assalamu Alikum Warahmat Allah. I realy appreciat your amediat responed to my comment and i looking forward to come again with different experience. Thank you. Mansour Khalaf. Al Khobar. Saudi Arabia

  • 3/5 Muneer A. 2 years ago on Google
    Nice place

  • 5/5 Hamad Q. 3 years ago on Google
    one of the best hotel in tabuk province

  • 2/5 WIFI GURU (WIFI G. 2 years ago on Google
    They have a problem in their system. My booking was with breakfast and it their system was showing it “without breakfast” . I show him my reservation details in the Hilton app, but he said this issue is known by the management and happened to many people before me … but they can’t do anything for me. I waited 2 hours in the lobby until they solve my issue. At the end, I had to call Hilton support in the USA and they called the manager to fixed it for me. Disappointed and unsatisfied Because the staff is really friendly , I give an 2 stars ( not one)

  • 5/5 Joshua S. 6 years ago on Google
    The room was on the smaller side for 2 twin beds, but the bathroom was nice and clean. The gym has everything you need, and the pool was easily accessible. The dinner buffet was awesome, and reasonably priced for 100 sar.

  • 4/5 Thabo N. 5 years ago on Google
    This is a top class hotel. Beautiful rooms. Friendly staff excellent food. In a very tranquil part of Tabuk. Not that far from the airport. Located diagonal opposite SAPTCO (Saudi Arabia Public Transport Cooperation) bus station.

  • 5/5 obaid a. 2 years ago on Google
    Nice place to stay

  • 5/5 BADER (. 2 years ago on Google
    Uber 🙂

  • 4/5 Desmond W. 1 year ago on Google
    Excellent front of house staff, very friendly and highly competent. Good breakfast and great beds. The rooms are comfortable and well equipped for the business traveller. Ample car parking and a good location for easy access to all local amenities.

  • 4/5 Oli P. 1 year ago on Google
    Decent hotel for when staying in Tabuk, one of the better in the area. The amount of food they must waste is incredible as when you go to breakfast or dinner at the end of service, there is so much left.

  • 3/5 Saad A. 1 year ago on Google
    Does not seems to be a Hilton Garden Inn hotel it has a good service but needs a lot to meet the standards especially while being located in Tabuk one of the major issues is the food puffy and menus, bed sheets and the quality of the appliances in the bathroom like the shampoo and shower gel.

  • 3/5 simon k. 1 year ago on Google
    OK spot if you need a place to stay for the night in Tabuk, ideally for work and a place to rest the head. Nice staff, but building could do with a renovation.

  • 5/5 Affan Rafik A. 1 year ago on Google
    Good hotel room, very clean, staff is very helpful. Overall good experience.

  • 5/5 Haashiem T. 1 year ago on Google
    Good hotel in Tabuk Business oriented Friendly staff

  • 5/5 Mohammed K. 1 year ago on Google
    So the meeting room was good and all the facilities were working good 👍🏼, the guest room was clean and tidy with a perfect size maybe the view wasn’t that much. All the front office staff were very friendly and helpful specially Wejdan 👍🏼

  • 5/5 Abdulelah A. 1 year ago on Google
    Quiet, clean and modern Staff at reception are excellent The employee whose name is "Wejdan" is professional and knows how to deal with guests in an attractive way . Thanks to her and thanks to all.

  • 5/5 mohammed a. 1 year ago on Google
    professional and well mannered staff always smiling and genuinely offering assistant , thank you really enjoyed my stay.

  • 5/5 Zainab Al B. 1 year ago on Google
    Highly recommended .. we spent 3 nights and our stay was amazing .. Clean, great location, helpful staff Special thanks to the amazing chef Navid.. he really made the best omelette, pancake and yummy waffles 👌 what I like most is that he served with BIG SMILE .. so kind and lovely 😊.. thank you so much ..

  • 5/5 Abdullah ibn Abbas J. 1 year ago on Google
    Excellent service Lovely environment Everyone very friendly and extremely hospitable Breakfast was excellent as well


Call +966 14 422 6116 Open on Google Maps

Amenities


  • Hotel
    • ✓ Free Wi-Fi
    • ✓ Paid breakfast
    • ✓ Free parking
    • ✓ Accessible
    • ✓ Outdoor pool
    • ✓ Air-conditioned
    • ✓ Laundry service
    • ✓ Business center
    • ✓ Room service
    • ✓ Kid-friendly
    • ✓ Restaurant
    • ✓ Fitness center
    • ✓ Smoke-free
    • ✗ Pet-friendly
    • ✗ Airport shuttle

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