2/5 Sandra N. 4 months ago on Google • 3 reviews
Customer
service
is
lackluster,
but
their
practitioners
are
often
great.
I’ve
been
coming
here
for
over
3
years
now,
about
once
a
month
for
either
a
facial,
massage
or
trying
something
new.
Recently
I
had
added
a
sauna
session
to
my
appointment
&
had
went
out
of
my
way
to
1)
call
ahead
and
ask
if
the
sauna
sesh
should
be
before
my
facial
since
I
may
sweat,
2)
ask
the
receptionist
upon
check
in
the
same
question,
3)
ask
my
esthetician
for
confirmation
that
it’s
ok
to
do
the
sauna
after
a
facial
treatment.
All
3
seemed
to
be
pretty
unfamiliar
with
the
IR
sauna
service,
both
receptionists
said
I
wouldn’t
sweat
&
the
esthetician
said
they
had
no
idea.
Well,
after
a
wonderful
facial
with
wonderful
high
quality
products,
I
sure
as
heck
sweated
a
ton
in
the
sauna
(apparently
that’s
a
good
thing-and
by
design!
Ha).
I
left
the
spa
looking
like
I
just
came
home
from
the
gym,
then
had
to
go
home,
shower
and
wash
the
sweat
off
my
face.
I
had
told
the
receptionist
on
the
way
out
that
I
was
bummed
that
they
weren’t
knowledgeable
(or
truthful?).
I
also
called
in
days
later
to
express
my
disappointment
as
I
felt
like
I
wasted
my
$$
when
I
read
that
facials
should
be
done
AFTER
sauna
sessions.
The
supervisor
of
the
spa
assured
me
that
“just
a
few
minutes
of
having
the
products
on
my
face
means
they
penetrated
and
I
got
the
benefits”.
Lol.
Anyway,
it’s
the
best
you’ll
get
in
the
area,
but
unfortunately
little
things
like
that
could
really
deter
long
time
customers
like
me
from
referring
people
here.
Seems
money
hungry
&
unapologetic
to
not
admit
to
the
mistake
&
offer
a
replacement
service.