1/5 Diane B. 8 months ago on Google
I
used
my
AMEX
platinum
card
Fine
hotel
&
collection
to
book
a
room
in
the
Grand
Hyatt
Taipei,
however,
very
disappointed.
One
of
the
benefits
was
guaranteed
a
4
pm
check-out,
but
the
front
desk
agent
would
not
honor
the
4
pm
check-out,
even
though
the
sheet
she
gave
me
had
'guaranteed
4
PM
check-out'
written
on
it.
I
had
to
remind
her
four
times,
and
she
finally
told
me
she
would
'try'
to
allow
me
to
check
out
at
2
PM.
After
I
checked
into
the
room,
there
was
a
very
strong
moldy
smell.
I
went
down
to
the
front
desk
to
request
a
change
to
a
different
room,
but
the
same
front
desk
agent's
attitude
was
awful,
she
would
not
provide
any
solution.
She
indicated
there’s
no
other
room
available.
I
requested
to
have
odor
removal
spread
in
the
room
to
remove
the
heavy
molded
odor
smell,
she
said
there’s
nothing
she
could
do.
Even
though
I
should
have
received
a
complementary
upgrade
while
there’s
a
room
available,
she
told
me
the
room
was
upgraded,
but
it
was
actually
just
a
regular
twin
beds
room.
She
even
treated
me
if
I
would
change
a
room
the
twin
beds
would
be
even
smaller
than
the
room
I
had
at
the
time,
I
requested
if
I
could
check
the
twin
beds’
size
because
those
twin
beds
were
standard
twin
beds.
I
was
majored
in
hotel
and
restaurant
degree
and
worked
for
many
branded
hotel
in
US.
I
truly
felt
very
disappointed
with
so
called
5
stars
hotel
in
Taiwan.
This
trip
I
stayed
in
Marriott
hotel
in
Taipei
and
IHG
Region
Hotel
Taipei.
I
highly
recommend
those
two
hotels
to
anyone
who
would
visit
Taipei.
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