1/5 企鹅婷 1 year ago on Google
(Translated
by
Google)
In
response
to
the
store's
response,
let's
sort
out
the
incident
first:
Recently,
I
want
to
buy
gold
jewelry.
Because
I
have
bought
good-looking
jewelry
in
Jingyang
before
and
the
service
staff
(the
deputy
store
manager)
at
that
time
served
me
kindly,
I
came
to
see
the
gold
jewelry
recently
(September
21,
2022)
and
expressed
my
desire
to
buy
it.
Gold
jewelry
with
a
budget
of
around
20,000.
The
service
staff
on
that
day
was
not
the
deputy
store
manager,
and
was
called
Miss
A,
the
service
staff
for
the
time
being.
This
lady
A
first
showed
me
a
certain
gold
jewelry,
and
repeatedly
expressed
how
good
this
product
is,
and
has
always
asked
me
to
buy
it
quickly.
Since
I
don't
really
like
the
style
of
this
item,
I'm
still
hesitant
and
want
to
see
more.
Although
Miss
A
still
showed
me
other
gold
jewelry,
her
face
was
not
very
good,
and
she
immediately
put
away
the
previous
gold
jewelry
to
an
angle
that
I
couldn't
see,
so
I
didn't
even
have
a
chance
to
compare
it.
It
is
understandable
that
in
order
to
protect
the
goods,
it
is
not
suitable
to
put
too
many
goods
on
the
table,
but
is
it
not
enough
to
say
nothing
and
put
them
in
a
place
where
people
can't
even
see
them?
Just
because
I
was
hesitant
to
buy
it,
I
took
out
my
mobile
phone
when
I
couldn't
see
the
previous
product,
and
wanted
to
compare
the
gold
jewelry
in
the
store
and
the
gold
jewelry
I
saw
on
the
shopping
website
before
which
design
was
good
and
which
I
liked
more.
,
so
you
will
take
out
your
mobile
phone
to
judge
whether
to
buy
or
not
based
on
the
impression
of
the
product
you
have
just
seen.
How
could
I
know
that
Miss
A
shouted
not
to
take
pictures,
and
she
showed
her
unceremonious
attitude.
Even
though
I
explained
that
I
didn’t
take
pictures,
I
was
just
looking
at
the
gold
jewelry
on
the
shopping
website,
and
I
didn’t
have
any
intention
to
take
pictures
of
the
products
in
the
store;
and
Miss
A
started
from
the
beginning.
At
the
end,
she
didn't
feel
any
apology
for
misunderstanding
the
guests,
but
said
"I'm
sorry",
and
her
words
and
deeds
could
not
be
called
the
"kind
reminder"
that
the
owner
responded.
The
experience
in
the
store
this
time
was
really
unpleasant.
First,
it
was
suspected
of
forced
sales,
and
then
it
was
mistaken
for
a
bad
attitude,
taking
pictures,
and
even
being
treated
rudely.
Let
me
ask
you:
When
you
are
reprimanded
loudly
for
something
you
didn't
do,
how
can
you
be
called
a
"very
polite
attitude"?
Let
me
ask:
When
the
customer
said
that
he
was
just
looking
at
the
online
shopping
on
his
mobile
phone,
Miss
A
did
not
apologize,
but
thought
it
was
not
the
case.
What
kind
of
reasoning
is
this?
And
your
store's
response
(the
full
text
of
the
owner's
response
is
attached
at
the
end
of
the
article)
mentioned
that
"all
monitors
have
video
recordings
as
evidence
and
welcome
to
read",
and
then
I
may
ask
whether
I
recorded
the
whole
process
from
all
angles
when
I
entered
your
store?
Including
the
expression
and
tone
of
the
service
staff
facing
the
guests
from
beginning
to
end?
As
mentioned
above,
in
order
to
prove
their
reputation,
do
guests
have
to
provide
other
audio
and
video
equipment
to
protect
themselves,
so
as
not
to
be
wronged?
Your
shop
said,
"I
believe
that
some
people
in
the
more
than
1,000
comments
like
our
product
design
or
diversity,
but
more
customers
agree
with
the
service
of
our
staff
and
our
intentions."
I
checked
the
reviews
and
found
that
I
searched
for
reviews
with
the
keyword
"Jing
Yang
Taichung".
There
are
actually
3
reviews
that
match
this
store,
and
the
reviews
are
too
far
apart.
Except
for
the
one-star
reviews,
all
are
five-star
reviews.
Two
star
rating.
I
wanted
to
say
out
loud,
"Oh
my
God!
This
is
amazing!"
Why
there
is
such
a
wonderful
thing,
I
don't
need
to
say
more,
you
can
deduce
what
is
going
on.
After
I
left
a
comment,
I
also
contacted
the
store
manager.
The
store
manager
was
calm,
but
asked
me
what
to
do.
Confused.
I'm
just
disappointed
in
this
store,
the
online
reviews
are
just
to
describe
my
mood,
do
I
want
to
get
any
benefits
from
it!
On
the
contrary,
it
makes
the
previous
good
shopping
experience
of
the
store
seem
ironic.
In
addition
to
no
relief,
the
store
manager
even
revealed
a
threat
in
his
words.
In
order
to
maintain
his
goodwill,
he
proposed
a
video-recorded
surveillance
image
to
go
to
court.
(Just
take
a
closer
look
at
how
the
store
handles
one-star
reviews,
and
you
can
see
that
what
I
said
is
true)
The
store
is
also
welcome
to
publish
unmodified
and
cropped
surveillance
footage
of
the
whole
process
to
prove
that
I
have
always
been
polite
and
reasonable,
and
I
have
always
been
sitting
upright.
Thank
you
to
the
store
for
the
"explanation"
in
the
online
message
and
the
"education"
in
the
telephone
contact!
(Original)
針對店家的回應，先整理一下事發經過：
近來想買金飾，由於之前曾在晶漾買過樣式不錯的飾品且當時服務人員(是副店長)親切服務，所以在近日(2022年9月21日)上門看金飾，並表示想買預算2萬左右的金飾。
當日的服務人員非副店長，暫且以服務人員A小姐稱呼。這位A小姐先是讓我看了某個金飾後，多次表示此商品有多好，一直要我趕快買下來，現在不買會有多虧。
由於該商品的樣式我並不是多喜歡，因此仍猶豫，想多看其他的。A小姐雖仍拿其他的金飾讓我參看，但她臉色稱不上好，且將前個金飾馬上收起到視線看不到的角度，讓我連對照的機會都沒有。
可以理解為了保護商品，桌面上不適宜放太多商品，但不至於什麼都沒說，就放到連讓人看一眼都看不到的地方嗎？
正因猶豫是否購買，在看不到前一個商品的情況下，本人拿出手機，想對照該店的金飾和我之前在購物網站上看到的金飾哪個設計感好、哪個我更喜歡，所以才會拿出手機憑剛才看過商品的印象來判斷是否購買。
怎知A小姐卻喊不要拍照，毫不客氣的態度表露無遺，即使我說明了沒有拍照，只是在看購物網站上的金飾，也沒有任何想拍照該店內商品的意圖；而A小姐從頭到尾卻毫無任何因誤解客人而感到一絲絲抱歉，而說聲「不好意思」，她的言行更稱不上業主回應說的「善意的提醒」。
本次在店內的經驗著實讓人很不愉快，先是疑似強迫推銷，後有被錯認為態度不好、拍照的事，更被無禮對待。
試問：當自己沒做的事，被人大聲斥責，這斥責的行為哪裡稱得上「非常客氣的態度」？
試問：當客人表示自己只是在滑手機看網購商品時，A小姐一聲道歉也沒有，反倒當作沒這回事。這是哪門子的道理？
而貴店的回應(文章最後附上業主回應的全文)提到「監視器皆有錄影錄音為證歡迎調閱」，再試問是包括本人自一進貴店時，便全程全角度錄影錄音嗎？包括那位服務人員從頭到尾面對客人的表情、語氣都有錄到嗎？
如上所述，是不是客人為了證明自己的名譽，都要自備其他錄音錄影設備自保自清，免得被人冤枉？
貴店表示「相信這一千多則評論裡有人喜歡我們的商品設計或多樣性，但更多的客戶一致好評的是我們人員的服務與我們的用心」，正因為貴店這麼表示，我細細去查看了評價，發現以「晶漾
台中」關鍵字搜尋評價，符合該店的評價竟然分屬有3處，且評價差距過大，除了一星評價外，全都是五星評價，沒有四星、三星、二星的評價。真想大聲說：「老天爺啊！這真是太神奇了！」
為何會有這奇妙之處，想必不用多說，也可推論出是怎麼一回事。
本人在留下評論後，也與店長聯繫上，店長態度平和，卻詢問我要什麼處理。讓人一頭霧水。
我只是對這家店感到失望，上網評價只是述說自己的心情，難道是想因此得到什麼好處！反倒讓之前對該店好的購物經驗顯得諷刺。
店長除了沒有任何寬慰，更甚者語意中透露出威脅，為了維護商譽提出錄音錄影的監視畫面來對簿公堂。
(只是細細看過店家如何處理一星評價即可，便可知本人所言非虛)
更歡迎店家公布全程未經修飾、裁剪的監視畫面，以證明本人向來的禮貌有理、行得正坐得直。
謝謝店家在網路留言的「解釋」、電話聯絡中的「賜教」！
