Featured Reviews


Frequently mentioned in reviews: room (19) experience (9) hotel (8) breakfast (8) service (7) dinner (7) ryokan (6) area (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Jerome Z. 1 year ago on Google
    The hotel maybe old but the great service and friendliness is timeless. Sadly the hotel only gets 3 stars because of the misleading photo on their website and the response the hotel manager gave. The Jacuzzi Junior suite room boasted and unobstructed view from the living room and the tub. Sadly the view was either obstructed by the neighbors laundry, power pole/lines, or the rooftop of another building. The bathroom ceiling also had mold growing on the wooden ceiling part. Both issues were brought up to the managers on duty but as far as the room, the response we got was "this is my favorite room" and for the mold "Oh sorry, here are 2 bottles of sake to make up for it.." The dinner and breakfast however were great. The staff also responded to any of our request quickly and politely. I will chalk up the bad experience to Covid and the lack of manpower. I do hope they improve soon.
    5 people found this review helpful 👍

  • 5/5 C.J. M. 6 years ago on Google
    This was a wonderful place for us to visit on our honeymoon. They treated us like celebrities! We had a garden view open air bath that was very peaceful and relaxing to use. Every time we left and returned to the ryokan we were well taken care of. The robes that they provide were fun to wear and the food was excellent! We enjoyed both the sushi and Hida beef options.
    2 people found this review helpful 👍

  • 5/5 Mayumi S. 2 years ago on Google
    High quality Japanese Inn (Ryokan). Excellent service, very delicious dishes served beautifully. Our room was very spacious and clean.. a comfortable modern and traditional combination room. We would love to visit again.
    1 person found this review helpful 👍

  • 5/5 Gabriel S. 11 months ago on Google
    Amazing Japanese hospitality. Food is top notch. Onsen on premises a plus. You will be treated like a king (or shogun). Loved it.
    1 person found this review helpful 👍

  • 5/5 Michael C. 5 years ago on Google
    Soooo cool! Beautiful, well kept, clean, organised. Amazing experience. The staff are excellent and the service they provide is 5/5. You're made to feel very welcome and almost all of your needs are taken care of. This is a traditional Japanese experience. You're taken to your room where your personal member of staff sits with you and walks you through what the hotel offers and the experience you're going to have. You pick your times for breakfast and dinner, and you select what you want. Wifi is included and so far I've found to average out at about 10/Mbps (or in simple terms: it'll stream Netflix and YouTube no problem.) When you go for dinner and breakfast, your personal guide will be waiting for you to see you to your private dining area. You get treated like a lord as gorgeous food is brought to you. Delicious! I could go on and on about this place, but instead you should just book a room for 2-3 nights now!

  • 5/5 Kai Xin C. 7 years ago on Google
    Both the ryokan and the surrounding area is gorgeous. There was an attendant waiting outside to greet us and take our bags when we got there and then we were served tea and sweets in our room. They took some time to tell us about the area, their hot spring offerings, and plan out our meals. They offer free rental yukatas for foreigners, which we used for around the area. They also have a map of a suggested walking tour, which takes you through many of the small shops before ending at a shrine by the water. The area is gorgeous, and there are a number of trails through the mountains nearby if you are interested in hiking. If you're leaving to go to one of their sister hotels (for hot springs!) or just want to walk around the city, they offer slippers and umbrellas for you to use. The room we stayed in was huge. On top of the living/sleeping space, there was a sitting room, separate bathroom and shower, and a foyer. Dinner and breakfast are served in a private room in their restaurant. The half board package came with a huge traditional style dinner and breakfast. Both were absolutely delicious and are some of the best meals I had in my entire stay in Japan. I would recommend for anyone coming out to the Takayama area to experience a night here. The living accomodations, hospitality, and food are unrivaled.

  • 5/5 Simon L. 1 year ago on Google
    Fantastic experience. From the arrival shuttle pickup to the go home drop off, they had truly expressed Japanese 'omotenashi' service. Staffs remembered guests' faces and requests by heart. We had to leave early for morning train and the chef was able to organise breakfast half an hour earlier than usual just for us. An a special thank you to our room service lady 'Manila'.

  • 5/5 Michelle B. 1 year ago on Google
    We just left here and were blown away by the service. We are a family of 5 with grown kids. We felt like emperors & empresses. We experienced true Japan traditions with personalised explanations. Westerners should try the traditional dinner and breakfast (maybe not for younger less open-minded children). The onsen was stunning (indoor only for women) and a wonderful experience. Thank you.

  • 5/5 Jakkrapat S. 1 year ago on Google
    Great location in Takayama is very close to the old town streets of Takayama. Also Staff is very friendly and able to communication in English. The onsen is very great but if you would like to use the open-air Onsen u have to go to sister hotel not far from the hotel just a few steps. Room was greate very clean and comfortable bed. ^^

  • 5/5 Chinnarat’s B. 1 year ago on Google
    We stayed at Honjin Hiranoya Kachoan in mid November for two nights. The services were excellence and the staff was very friendly despite all the covid precaution. We tried both restaurants (one on 2F and Sushi on 1F) and liked them both! The hotel is 200 meter from the Old Town and very convenient. I couldn't upload pics from my phone due to format incompatibility for Google Map so no room pics or the Sushi restaurant. These pics are uploaded from my digital camera.

  • 5/5 Chung L. 1 year ago on Google
    I have stayed in several ryokans in Japan. Kachoan is the best ryokan I have experienced. Service is world class and they are always looking out for the guests. Food is well thought through and high quality. I will visit they again.

  • 5/5 Pattara K. 1 year ago on Google
    Excellent service, indulge yourselves with the highest level of Japanese hospitality. Location couldn't be better. Good food, good onsen, food good room, nothing to complain at all.

  • 5/5 Bebe B. 1 year ago on Google
    Super good experience! They have free shuttle for visitors. Staffs are all very nice. You can eat delicious and fancy dinner in your room. And the breakfast also very nice and you will have a private room with your family!

  • 5/5 Vincent D. 1 year ago on Google
    excellent experience in Honjin Hiranoya Kachoan, we were picked up by free hotel shuttle, rooms are very clean, quiet and relaxing. food served is excellent. it is also strategically located near takayama's main tourist attractions which saved us a lot of time when we explored the city.

  • 4/5 Boris N. 8 months ago on Google
    We had a very nice stay in The Imperial Suite "HANAYAGI". The room was large and comfortable. The bathroom had a nice wooden tub with hot water. I would have preferred to have a proper king size bed that I could share with my wife, rather than two separate beds in the bedroom (which cannot be pushed together) and would have liked for the mattresses to be softer. Kids slept on the futons, which were fine and reasonably comfortable. I did not like having my shoes taken away when entering the ryokan (that did not happen at any other ryokan where we stayed). Dinners and breakfasts were fairly good. Location is great and close to all the main points of interest in Takayama. Staff was very nice and friendly, though check out took an unreasonably long time. The onsen is very small, but clean. Not the best ryokan that we stayed at during our trip, but definitely a solid option in Takayama.

  • 5/5 Emiliano C. 10 months ago on Google
    The Ryokan was exceptional. All the staff were welcoming and friendly. The room (the one with the semi open air bath) is astonishing. The kaiseki dinner was excellent and the sushi bar too.


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