1/5 Alla K. 4 years ago on Google
Грубость
персонала
испортила
все
впечатление
/The
rudeness
of
the
reception
employee
ruined
the
whole
impression.
UPDATE:
I
am
deeply
disappointed
with
your
dishonest
and
aggressive
reply.
The
situation
was
nothing
like
you
described
it,
and
it
was
very
upsetting
to
read
your
comment.
On
the
other
hand,
your
comment
shows
exactly
what
kind
of
attitude
you
give
your
guests
-
not
just
rude,
but
also
mean,
such
as
suggesting
that
other
people
are
"unkind
to
us"
(!)
because
we
are
"not
positive
enough".
Attacking
the
character
of
your
guests
and
openly
lying
about
their
experience
at
your
hostel
is
not
going
to
undo
the
bad
impression
you
left
of
yourself
as
a
host.
Also,
here's
what
actually
happened:
When
my
son
and
I
arrived
to
the
hostel
that
evening,
the
reception
was
empty,
and
we
weren't
sure
if
anyone
was
around
to
check
us
in.
After
waiting
for
some
time,
we
decided
to
find
out
whether
the
reception
is
closed
for
the
night,
or
whether
someone
will
still
be
coming
in
later
to
check
us
in.
We
wondered
around
looking
for
anyone
that
could
give
us
an
answer,
and,
in
a
few
minutes,
saw
you
cooking
in
the
guest
kitchen.
We
didn't
know
whether
you
were
a
guest
or
an
employee,
and
we
politely
asked
you
whether
you
happened
to
know
if
there
was
anyone
working
at
the
reception
at
that
time.
As
it
turns
out,
that
one
question
made
you
call
us
"hysterical",
which
was
absolutely
shocking
to
read!
We
wish
we
had
recorded
that
interaction
to
show
how
completely
false
and
rude
your
accusations
are!
You
were
visibly
angry
and
annoyed
at
us
for
interrupting
your
break,
and
accused
us
of
being
selfish
and
thoughtless
to
come
find
you
instead
of
waiting
for
you.
Mind
you,
that
we
didn't
even
know
who
you
were,
we
were
just
trying
to
figure
out
what
to
do,
and
we
most
definitely
did
not
"hysterically
demand
to
be
checked
in
immediately",
nor
"broke
into
a
closed
door
during
a
break"
as
you
wrote
-
it
was
a
guest
kitchen,
open
to
everyone,
and
we
had
no
idea
who
you
were,
let
alone
that
you
were
an
employee
on
a
break.
In
fact,
you
could
have
simply
answered
"sorry,
the
reception
will
be
open
in
10
minutes",
and
we
would
have
waited
for
you
without
any
issues.
However,
you
chose
to
unleash
your
annoyance
and
anger
at
us,
and
to
demonstrate
your
poor
attitude
to
us
throughout
the
check-in
process.
Lastly,
you
mentioned
that
we
"were
told
about
an
official
10-minute
coffee
break",
but
that
is
completely
untrue.
As
we
later
found
out,
there
was
a
clock
showing
a
time
when
the
reception
would
be
open
again,
but
it
was
small
and
had
no
explanation
on
it
that
the
numbers
on
the
clock
refer
to
the
reception
opening
time.
It
would
have
been
helpful
to
indicate
that
information
clearly
for
all
your
guests
to
see,
and
not
just
expect
that
someone
will
notice
the
small
clock
and
understand
its
meaning.
You
could
have
also
asked
us
why
we
were
confused
about
the
break
time
and
you
could
have
tried
to
improve
the
experience
for
your
next
guests
by
marking
the
break
times
more
clearly
on
your
schedule
to
avoid
any
future
misunderstandings.
Instead,
you
chose
to
be
mean
and
rude
to
us,
accusing
us
in
having
no
compassion
to
"live
people
who
work
13-hr
shifts
who
sometimes
want
to
eat
in
peace".
If
you
are
unhappy
with
your
schedule,
please
take
it
up
with
your
manager
and
don't
dump
your
negativity
at
the
guests
who
barely
stepped
foot
in
your
hostel.
P.S.
Your
words
that
by
evaluating
you
we
actually
are
"evaluating
ourselves"
and
that
we
"chose
to
hear
what
we
wanted"
make
no
sense,
just
like
your
grammar.
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