Dear customers, I think it's time to say enough. We cannot consent to such a thing. Each of us has the same situation because most likely this message is the same for everyone. There is no one in line and this information is only recorded and broadcast continuously. It would be good for someone to remind them what their role is. Their (GP) responsibilities include: They include the identification and management of illnesses, providing health advice and referral to other services. GPs are required to provide their essential services during core hours, which are 8.00am–6.30pm Monday to Friday, excluding bank holidays. So let's not be fooled into thinking that requesting appointment with a doctor must only be by phone. The NHS has staded that appointments booked through reception must also be available to everyone. And the refusal is just a whim and an invention of the employees of this GP unit. Finally, to sum up, one star is still too much, but I cannot give less, unfortunately... please remember, dear customers, that no one can block our access to the doctor. Because this is about our health and life, which is protected by law.

Wouldn't even give this place 1 star it's absolutely disgusting! Been trying to get my 5 year old an appointment for 3 days who's been suffering with tonsillitis, rang up and asked for a same day appointment to be told they are fully booked and to call 111. Went round to the surgery at 8am to make a same day appointment to be told she had to wait a week as they can only offer pre bookable appointments over the counter! Absolute joke this place it wants knocking down brick by brick! My daughter hasn't ate anything in 4 days, she's done nothing but sleep and all her throat is yellow and swollen. 5 year old and they won't even see her!!!!

I will start that the staff at the practice are very lovely and friendly But... I have never had such a bad experience with the system. It took them 3 months to register me because they lost my initial application. Another time, I called 111 and the GP said they would contact my Medical Practice but the medical practice lost that request. I moved to Liverpool and registered at another GP. I tried calling multiple times and the lines kept saying the lines were closed. When I got through the next week. I asked for my medical records and they told me I wasn't on the system. They had lost all my records so now I need to start all over again. there system really needs an update and better management. I don't know how they function. Would not recommend this practice to anyone.

Useless. Five weeks for a doctors appointment then some pharmacists rings instead. Longest waiting time on hold I've ever experienced. Sent a letter specifically asking for access to my records by a legal firm. Six weeks later still nothing. Rude phone staff who basically think they know better.

beyond pathetic 🙄 😒. had 4 calls from my GPS booked 2 referrals by medical professionals and 2 through adult social care and myself. they failed to contact me everytime 😪. passed from pillar to post and then dropped into a bucket of mud with nobody following my healing journey no referral and no call back. left with no appointments and or Medication for 7 months now I'm told I git stuck off the register 8 weeks ago with no notice.. dreadful.

How you can let 2 elderly people 80 year olds in fact one with copd & severe heart failure walk up to the surgery from the opposite end of Mexborough for a Covid jab to be told there appointments are cancelled because you haven’t any jabs is discussing what happened to the 100’s of text you send out or you could have rang but no it’s not in your interest is it , it’s not generating cash is it I would have given zero stars but no option😡😡 you should be ashamed of yourselves call yourselves Docters it’s a money making machine 😡😡😡😡

There should be a zero star option, my mum goes here and we have nothing but trouble!! wrong appointments booked, medications not getting ordered, shocking staff attitude from one particular woman who never wears a name badge!! A waste of a building, places like this give the NHS a bad name.

Been trying to call in for an appointment for my son who is 6 an has tonsillitis bad. to be waiting to get through for over an two hours been calling since 8am which I got told to do day before which also took over an hour and half to get hold of someone. Very disappointing he know got get an appointment to say am mad is an understatement…. Wouldn’t even give a star…