Shocking on hold from caller 27 right up to caller number 1 then to get told unfortunately we cannot take your call right now please call back later I remember one time I was on hold for around 20minutes so I got in my car and drove round while I was stin on hold walked in they were all just chatting and I said see that pointed to their phone and said that's me calling you right now put my phone on loud speaker. why are you not answering receptionist said he had a lot of calls so far i said it's part of your job to answer phones if you don't want to do that change your job

Absolutely vile place. The doctors are so dumb and stupid, i have never met doctors with no empathy, no respect or care. Xenophobic vile humans. Shouldn’t have a doctors licence, i doubt they even do.

Can never get an appointment at this surgery, even if it is urgent. Called from 8am continuously until 9am. They ask to call from 8. Evweyone needs to file a compliant to LLR ICB. Search "LLR ICB" and go to contact us page.

I am waiting for medication to be approved why is this service not efficient and reliable enough? Nhs let you place the order straight away willows make you wait until somebody checks could be today could be next week?

Needs improvement they did not help my husband when he was diagnosed cancer then he had to change surgery,so many people complaining myself only found Dr Maningo very good and made me understand

If I could give it 0, I genuinely would, there have been so many cases with this GP where I’ve ended up having to call 111 simply because I can’t get through to them. My most recent experience is from waiting in a hour and a half queue, going from 30 all the way down to 2 people and due to “unforeseen circumstances” I’ve had the phone hung up on me. At this point I see no reason for this to even be a GP, might as well be an empty building.

Rang up at 8 to be on hold 45 mins. Connected made out they couldn't hear me. Went to reception to be told to ring again.rang again waited another hour and 45 mins for it them to say they couldn't hear me yet again even though my signal is completely fine and said there's no appointments left then put the phone down.

When ever I need an appointment ( thank God that is no too often 🙏 ) the phone is engaged from 8 am and it’s say you are 40 in the line and by the time my turn comes they say no appointment. So why is always like that plus what about people who work 8,9 to 4,5 when they can call and book an appointment. Also why you can’t book an appointment for next day, week …..

If I could rate zero, I would. Telephoned on Thursday as I had received an email from my local chemist to advise supply issues from the manufacturer for one of my medications. Was informed by the receptionist that it's not their role to provide an alternative prescription and to go back to my chemist because its on them to sort it. I wouldn't mind, but Willows is not my registered GP practice. Apparently, I fall under the umbrella of them because my surgery has mergered with them and others across the city. Disgusting attitude of an NHS receptionist. No wonder GP Surgeries are so poorly thought of by patients, and patients can not see their own GP.

they sent me a message on Friday the 5th January to book an appointment to have bloods retaken, took me two days to talked to them, 1st day over and hour on the phone and could not wait no longer, 2nd day just under an hour but did get to talk to a guy, only to be told that they have no appointments for the nurse and can i ring back in a weeks time or i could go down to the to get a form to take to the hospital to have bloods done !!!! what's the point of having a doctors surgery, the last 6 month this sugary is a joke!!!!