Palms Inn image

Palms Inn

Hotel Extended stay hotel

😠 Do NOT stay here! Disgusting with roaches walking on the floors and walls. The staff is also extremely rude! The 2 bigger female receptionists don’t wear name tags for a reason and will judge you based off your presence and treat you poorly for not bowing to them. Owner is a joke and thinks the cust... People often mention front, desk, staff, people, room, roaches, stay, told, security, safe,


Address

701 E Fletcher Ave, Tampa, FL 33612, United States

Website

palmsinnhotel.com

Contact

+1 813-361-3953

Rating on Google Maps

2.30 (244 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: front (20) desk (19) staff (18) people (18) room (14) roaches (11) stay (9) told (9) security (8) safe (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Jennifer T. 1 year ago on Google
    Do NOT stay here! Disgusting with roaches walking on the floors and walls. The staff is also extremely rude! The 2 bigger female receptionists don’t wear name tags for a reason and will judge you based off your presence and treat you poorly for not bowing to them. Owner is a joke and thinks the customers are the problem. Interactions are very unprofessional and this place needs to be shut down. If I could give 0 stars I would.
    66 people found this review helpful 👍

  • 1/5 Mia D. 1 year ago on Google
    Do yourselves a favor and read how this team of “professionals” respond to peoples concerns or questions in these reviews. These ratchet women are clearly in the wrong line of work and should have no contact with tenants once so ever. This goes all the way up to management and ownership. The world is mostly confused with how you can look and dress like the women you have up front and speak to people the way you do? Worry more about trying to evade early onset diabetes and less about kicking people out. You ladies are one thing for sure LARGE and think you’re in charge ….Xoxo
    26 people found this review helpful 👍

  • 1/5 Andre 1 year ago on Google
    I would not recommend staying here. Unless you want to bring roaches and bed bugs home with you. On top of the bug infestation the 2 women at the front desk hate their lives. Having these 2 miserable people be the face of this company is mind blowing and we will never stay here again.
    25 people found this review helpful 👍

  • 5/5 Sprezza T. 1 year ago on Google
    They have an option to pay cash or card which is convenient and the price can't be beat so far as I can tell. There is not much noise and people coming and going that don't belong which is a plus. I don't mind the guest policy it's good for the safety of the residents. Then again I have not had any guests so I'm not one to talk. I had a couple cosmetic issues that were addressed in a timely manner with the room. You do have the option to view the room before you commit pay attention to details as once you pick you are committed. The security here makes me feel safe they are friendly and doing a good job. The staff at the front desk is professional and courteous. I'm not sure how long I will be staying (still looking to pay less and save more to find permanent housing) but for me this is a great alternative to sober living/halfway house being pushed on me no thanks and I don't see many other affordable options for people with poor credit who are not able to afford much else in this market. I'm glad I found this place and i sleep easy at night here. It would be nice if I could have a pet in my room maybe I would need to switch rooms I was told no pets but some people have them so if they are allowed that is a bonus not a lot of places offer that.
    25 people found this review helpful 👍

  • 1/5 Lacie S. 1 year ago on Google
    Front desk ladies are rude and unprofessional. They yelled at my friend, cussed her out like they were all in highschool. Maybe when they get some grown ups you could consider checking in but the rooms cleanliness was definitely questionable at best. Save your $$.
    24 people found this review helpful 👍

  • 1/5 Shayla M. 1 year ago on Google
    A bed bug went into my ear spent 8 hours in the ER when I came back they tried to put me in the same room… I said could I have a new room please and the big linebackers at the front desk verbally attacked me!!! -5 stars don’t waste your money
    21 people found this review helpful 👍

  • 5/5 Rob F. 1 year ago on Google
    I just wanted to comment. I have stayed there two different times and have had a great experience both times. One time I stayed for 6 months. I am just speaking for myself I was pretty grateful for the opportunity to stay there when I was trying to rebuild my life. Well if I'm ever back in Florida I will definitely look to stay there again. Don't judge the place until you tried it.
    12 people found this review helpful 👍

  • 4/5 Richard B. 3 years ago on Google
    Establishment is more transitional housing than a motel. Many long-term guests. Friendly and accommodating staff, including security personnel who constantly give treats to pets. On site maintenance responds quickly to any concerns. The motel has strict rules concerning visitors, access, and conduct, however, they appear to be necessary in order to assure a safe environment for guests. Reasonable rates and in better condition when compared to similar motels.
    10 people found this review helpful 👍

  • 1/5 wylee o. 2 years ago on Google
    This place is infested with roaches , and the front desk , and the front desk Will not let you speak with a manager. When I 1st move to this place I've seen roaches the very 1st night and they were supposed to come and spray. They never came and sprayed the place for the roaches and told me that I had to buy my own roach spray. I bought Roach spray and combat and boil acid And there are still roaches. The roaches are in the refrigerator and microwave. I'm not a very happy camper. The lady at the front desk has a very bad 👎 attitude. The day time front desk lady, And Denise is front desk lady.
    9 people found this review helpful 👍

  • 1/5 Jason B. 2 years ago on Google
    The two female staff at the front are the rudest. !! All the reviews about the way they treat people are true !! Conservative even. Cigar smokin., spandex wearing.. Is that business attire or is it casual Monday ? Gym clothes at work are a bit TOO revealing..eww.. Rude and nasty. They Enjoy it too....That's sad... were you picked on as a kid ?? Owner condones behavior... Just read the comments...
    8 people found this review helpful 👍

  • 1/5 Tays L. 2 years ago on Google
    Very rude my boyfriend had a room there he paid 1week everything was fine he goes to ask the front desk a question after paying another week lady at night long blonde hair THEN SAID HE couldn’t have visitors NOW JUST For ASKING A SIMPLE QUESTION STAFF VERY RUDE I mean very she told him he couldn’t get a refund after he decided he wanted to leave because the front desk clerk being very disrespectful I wouldn’t recommend anyone to go there unless it’s ur last place to go it’s like a prison seriously sad trying to get in contact with a corporate office they told him no refund even after saying he wouldn’t stay so they took his $270 they don’t know what ppl go thru PLEASE STAY AWAY
    7 people found this review helpful 👍

  • 5/5 Angela C. 2 years ago on Google
    Thank you to all the staff for providing us with a place to call home that is so safe and comfortable.. I have lived here for 2 years and i have never had an issue..I am always treated with respect and courtesy.. if you have problems with the staff here then maybe you are the problem..as long as you treat them with respect you will get it back.. When I did have an issue it was not with the staff.. in fact i can honestly say that the only issue that i have ever had was with a neighbor but that was quickly dealt with!! i am a single older woman and i feel very safe here and happy! and where else can you live by yourself with security/pool/and everything included in Tampa for what we pay..I am very happy and I Love the staff!!
    7 people found this review helpful 👍

  • 1/5 Scott R. 9 months ago on Google
    Filthy, unprofessional, trap house. Advertises free cable( of course it's only in certain rooms) and a Pool ( looks like an abandoned salmon hatchery they are doing nothing about despite telling you otherwise). My brother spent the night with me (you have to turn in your ID at the front desk and pay a $15 fee to have an overnight guest) when he went to leave the following morning, they told him his ID was missing because he never turned it in. After being understanding about it and calling management they proceeded to call him a liar and told him they didn't know where it was and that it was his fault for not being there. Turns out the morning security guard handed my brother's ID (a middle-aged white guy) to an African American woman who'd left earlier than him that day. They would have made a person struggling to make a living right now come out of pocket for a government document they so carelessly gave to somebody else. Not even so much as an apology. Pathetic. So to sum up. If you like the look and feel and smells of a bombed out Ukrainian crack spa with staff who developed their people skills showering in prison? This is your forever home.
    7 people found this review helpful 👍

  • 5/5 Michael A. 2 years ago on Google
    The place is better than alot of places, sometimes people can only do what they can. The rates aren't bad, and it beats having to live with roommates. Thank God I'm not on the streets. I was living in a sober living place for 5 months, this will have to do until I get my housing
    6 people found this review helpful 👍

  • 5/5 Carlos t. 1 year ago on Google
    I don't know how a video from years ago is giving this place a bad rep. I've been here over 3 months and never had a problem with anyone. Staff is kind and informative to all your needs also this place is safe beyond your needs with 24 hour security and video surveillance all over. Other tenants are working class people who have been here a lot longer than me and keep to themselves just trying to live in peace. Plenty of stores and food options to choose from within waking distance. Its a so called bad part of town but it's still up an coming part of the city that's very diverse. Rm 141 gives 5 stars
    4 people found this review helpful 👍

  • 5/5 Jimmie C. 11 months ago on Google
    Decent place if you’re in a pinch. Good price point for what it is. It’s basically a small apartment without a lease or down payment. And because of those factors they have a lot of rules. Alot of these negative reviews are most likely people who broke the rules and got kicked out. I’m sure of that. They are strict for a Reason. Either that or they just didn’t understand what the purpose of this place is. It’s not a hotel. It can be used as a hotel if you want but it’s more geared to people who need an apartment and would otherwise have trouble finding one on short notice. I had to move to Tampa for work on short notice and this place is perfect for my needs. I have less than perfect credit so it’s nice to find a cheap apartment with no lease and weekly rates. It’s not the ritz but it’s got a bed and hot shower. Honestly grateful to have found this place.
    3 people found this review helpful 👍

  • 1/5 K M. 4 months ago on Google
    Feels more like a prison than a motel. I'm pretty sure there's some Half way House program going on the first floor, that's why it's caged in. This also inconveniences regular tenants as you have to walk AL THE WAY AROUND THE BUILDING to get to your vehicle if you parked in the back near your room.
    3 people found this review helpful 👍

  • 1/5 kim a. 5 months ago on Google
    Disgusting staff they’re racist you’ve been warned … beware .. there is also a really large Caucasian lady calls herself D or Denise she is seriously nuts and a liar. you reap what you sow thats for sure , look at where you work, and it looks as though life has already screwed her enough bless her heart. Terrible place with bed bugs roaches I would not recommend this place at all.
    3 people found this review helpful 👍

  • 1/5 Everybodydancenow 1 year ago on Google
    Roach motel. Nasty. Noisy idiots gathering outside your door waking you up. Dirty. Roaches everywhere. I can't believe I stayed in such a dump. The worst possible choice you could make. I regretted staying here. Roaches got into my stuff and I had to eradicate them from my home. Disgusting.
    3 people found this review helpful 👍

  • 1/5 Matt J. 2 years ago on Google
    Won't rent to couples. Ridiculous pricing to live in jail with to many rules. The are ran as jail but legally says their a motel. Go somewhere else.
    2 people found this review helpful 👍

  • 5/5 Ty T. 6 months ago on Google
    Nice quiet place to stay at. They even have overnight security. Very great prices. Great for people with no kids and trying to get on their feet. Rooms are clean too. Just make sure you like the room first before buying. Also the rules here are simple to abide by and the front desk workers are friendly and helpful.
    2 people found this review helpful 👍

  • 1/5 russ n. 1 year ago on Google
    I visit a friend who stays here, for a while it was pretty okay but the rates are crazy high now and the owner is obviously taking the money and not doing any upkeep on this very old property. My friend is moving out soon thank goodness it is very depressing just to visit much less actually live here! Very much like paying $300 a week to be in prison Stay elsewhere please!
    2 people found this review helpful 👍

  • 1/5 TJ 1 year ago on Google
    It was more expensive than initially advertised. The woman at the front was polite and explained. I had a choice between two rooms, I went with the one with a bigger fridge. The room had a weird smell, hard to tell what it was or where it was coming from, so I didn't want to touch anything. Some of the furniture looked ancient. During the day it didn't seem too bad, floor and surfaces mostly clean, except a few roach husks, and a filthy chair I turned away from me and pushed to the furthest corner of the room. The AC while cold, looked like it needed to be cleaned for mold. Bathroom got a passing grade. At night things changed. Endless amounts of tiny roaches came out from cracks and gaps everywhere. Wipe everything down, don't leave food out, buy your own bed sheets, keep your belongings sealed in your suitcase, keep your suitcase elevated on something, keep the AC blowing, and this is doable as a last resort. It can work. But those god dang roaches... Don't look at them. Don't nuke the room with poison, they'll keep coming. just go to sleep at night, they'll mostly be gone in the morning.
    2 people found this review helpful 👍

  • 5/5 Amy Chapman R. 1 year ago on Google
    Everyone look out for the freak obsessive guy with dreads and room 356 As of now all I have to say I feel safe secure when I come home and lay my head down at night I don't have to worry about nobody knocking on my door unless it's different office and there's no reason for them because I don't do nothing wrong my bills are paid the ladies at the front desk MY MAMA MRS SABRINA THIS COMPANY IS SO BLESSED TO HAVE YOU YOU ARE A BREATH OF FRESH AIR WALKING THROUGH THAT HALLWAY KNOWING YOU'RE AT THAT FRONT DESK EVERY SUNDAY Hireing YOU SING MADE ME FEEL AT HOME YOU MADE ME COME OUT MY SHELL AND I COULDN'T THANK YOU ENOUGH U BROUGHT ME OUTTA MY SHELL BEand the security guards are very excellent on their jobs if there's anything wrong with your room they're there either that afternoon or the very next morning you can't beat the price nowadays cuz if you stop and think about it if you go rent a house or a bedroom temporarily rent water electric cable on water is a lot more money than this all I have to say is I'm happy and pleasant where I'm at. And I love that it's quiet and no noise no loud in and out people nothing you couldn't be or find another place like this to be safe secure and at peace
    1 person found this review helpful 👍

  • 1/5 Fyre A. 6 months ago on Google
    I can hardly believe the utterly disgusting and disrespectful behavior that I received from 2 female members of the front desk staff today!!! I stayed here for 2 months and the majority of my payments were made a day early. Yesterday, I thought a payment had been called in over the phone. At 11PM I get a knock on my door from a staff member saying that the room hadn’t been paid for and that I had to leave or be escorted out by security!! I left and called back today letting them know I would be returning with the funds. Denise and another woman who said she was management but REFUSED to give me her name, said that I could not return and they told me my belongings were put outside and told me to not call back. I asked For the contact information for the owner to report this atrocious treatment and they laughed at me, told me not to call back and hung the phone up on me!!! I am aghast to have experienced such a display of outright disrespect, disregard and UNPROFESSIONAL behavior!!! These staff members should be FIRED and REPLACED !!!!!!!!! BEWARE of renting here as long as these horrible employees work there!!!! To the OWNER: PLEASE contact me at your earliest convenience. I paid my rent, most often a day early and was a quiet and clean tenant. This was one of the most awful experiences that I have ever had from hotel/Inn front desk staff!!! They are a damage to your business and your renters deserve better people who will, at minimum, maintain a decorum of professionalism!
    1 person found this review helpful 👍

  • 1/5 Francesca R. 5 months ago on Google
    All I can say is that you never know who would show up at this place. The only staff was hospitable to me was Denise. The other staff just need some Customer Service Training. Their tone was very unfriendly. I thought I was in a Concentration Camp and I prayed everyday to get out of there.
    1 person found this review helpful 👍

  • 3/5 Mr.Robin B. 1 year ago on Google
    They deliver a quite safe place to stay. No problems with staff. They NEED to accept 3 party check payments from charities, churches, & VA. They need to accept credit card payments in person & by phone, & have a Cash App account. Another thing I battled roaches over the 5 months I was there.

  • 1/5 Davie C. 10 months ago on Google
    This place is disgusting and it has BED BUGS. I wouldn't recommend it to anybody and then when you confront them they try to say you bring them in ROOM 235 HAS BED BUGS DONT STAY HERE ITS TERRIBLE IN THE MANGER IS REALLY RUDE IM TELLING YOU DONT COME HERE You're only allowed to have one visitor per day for 2 hours And they have to leave their I d at the desk and if you want them to stay overnight you have to pay 15$ And it's only one way in and 1 way out of this place so trust me you wouldn't want to stay here? It's like a prison.

  • 3/5 rene c. 1 year ago on Google
    I was the first client of the day and I guess the pots and pans had some detergent or something and I can taste it in the race but the meat was amazing The veggies was amazing and the atmosphere was gent.

  • 1/5 Mike A. 5 months ago on Google
    Do not recommend this trap house motel. Management is prejudice they don’t like people of color , theyre is also a weird lady upfront named Denise that is very unprofessional. Needs new management 2 ladys upfront are racist

  • 1/5 Sarrenity A. 3 months ago on Google New
    Why is the owner bickering with people in the reviews like a teenager? Like you don’t even need to meet them in person to see their lack of professionalism, it’s displayed on the internet for everyone to see. Someone I know stayed here and said that the lady at the front desk was friendly and so were most of the staff, but the owner was very rude and unreasonable. Although when you see there’s over 200 reviews and more than half of them are 1 star, you can’t really be surprised. Seriously, read the owners responses. It’s almost hilarious, except for the fact that this person has the ability to waste people’s money and time, and treat them like they don’t matter. It’d be nice to see them respond with some accountability for a change. Costs $0 to be kind.

  • 1/5 Taylor N. 3 months ago on Google New
    The overweight black woman at the front desk with the glasses has the worst attitude. I asked her if I could borrow three paper towels and she refused me three paper towels, even though I have spent over $600 staying here. She is a petty individual and should be ashamed that she can't even fulfill her basic job duties.


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