1/5 Amanda S. 2 years ago on Google
I
cannot
begin
to
express
my
disappointment
in
what
we
experienced
tonight.
We
booked
a
birthday
party
with
a
private
room
for
my
son.
We
paid
a
deposit
over
a
week
ago.
When
we
arrived
there
was
a
ton
of
people
already
at
the
faculty
that
were
waiting
to
ride.
They
had
been
waiting
for
3-4
hours,
and
many
were
upset
and
complaining.
The
front
staff
assured
us
that
we
would
not
have
to
wait
as
we
booked
a
party
in
advance.
We
waited
almost
1
hour
for
our
ride,
and
the
staff
could
not
figure
out
who
our
party
was.
So
we
had
to
go
out
there
2
more
times
before
they
issued
us
the
ride
cards.
The
manager
told
us
there
was
be
a
significant
wait,
but
the
front
desk
woman
said
we
would
have
a
5-10
minute
wait.
It
was
beyond
disorganized.
There
was
no
party
host
in
the
room
at
all,
and
I
finally
complained
again,
and
they
said
we
would
be
next.
We
finally
got
in
the
carts
at
4:50.
1
hour
and
50
minutes
after
we
got
there.
Once
the
kids
were
in
the
carts,
the
owner
of
the
faculty
and
staff
decided
it
was
a
good
time
to
close
the
track
to
do
some
repairs
to
the
AC
system.
They
told
us
our
kids
would
be
in
sitting
the
cars
for
3-30
minutes
as
they
did
repairs.
I
got
upset,
and
told
them
we
wanted
to
leave
and
get
a
refund.
They
decided
to
let
us
continue
the
ride
instead
of
waiting
for
the
repairs,
but
the
fact
that
they
thought
that
was
acceptable
is
beyond
me.
By
that
point,
the
whole
crowd
of
people
on
the
sidelines
was
upset
and
telling
them
they
wanted
refunds,
and
they
said
no
refunds,
but
they
would
give
them
credit
for
next
time
they
come
back.
Keep
in
mind
these
people
had
waited
3
plus
hours
at
this
point.
We
initially
paid
for
party
with
3
rides,
but
could
only
do
two
rides
since
we
got
on
the
track
so
late.
The
front
staff
was
unorganized,
and
the
go
cart
staff
was
great
but
they
were
stressed
and
stuck
in
the
middle.
The
go
cart
tracks
were
fun
once
they
got
to
ride,
but
I
can
never
recommend
this
place
for
a
party
after
what
happened
to
us.
I
would
suggest
if
you
choose
to
go
to
this
facility
to
be
prepared
for
extremely
long
wait
times
and
employees
that
are
not
organized
at
all.
Be
prepared
for
no
refunds
if
your
wait
is
longer
than
they
quote
you.