Burger 21 image

Burger 21

Restaurant Hamburger restaurant

One of the Worst Reviewed Restaurants in Tampa


Address

terminal C, Tampa international airport, Tampa, FL 33634

Website

www.burger21.com

Contact

(813) 327-7870

Price rating

$$ $$

Rating on Google Maps

2.10 (208 reviews)

Open on Google Maps

Working Hours

  • Friday: (Good Friday), 5 AM to 9 PM, Hours might differ
  • Saturday: 5 AM to 9 PM
  • Sunday: (Easter), 5 AM to 9 PM, Hours might differ
  • Monday: 5 AM to 9 PM
  • Tuesday: 5 AM to 9 PM
  • Wednesday: 5 AM to 9 PM
  • Thursday: 5 AM to 9 PM

Featured Reviews


Frequently mentioned in reviews: burger (16) cheese (12) breakfast (9) Cashier (8) fries (7) minutes (7) ordered (7) sandwich (6) time (6) flight (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Gary B. 1 year ago on Google
    Terrible!!! Burger was dry, fries were cold. Took 25 minutes to get my burger and fries. They weren’t even busy. They way the crew members were doing their jobs can be summed up in one word. LAZY! Advise to the owner. Fire the entire crew and start over with people who want to work.
    2 people found this review helpful 👍

  • 2/5 Silvia R. 4 years ago on Google
    Old and cold tater tots, horrible coffee. The bread on my breakfast sandwich was the only good thing from this whole meal. It’s only 5:30 am, shouldn’t their food be fresh right now?
    2 people found this review helpful 👍

  • 1/5 Anita K. 1 year ago on Google
    Waited 20 minutes for my sliders. No line so not sure what the what was for. POOR CUSTOMER SERVICE!!! The lady gave me attitude when I asked for hot fries since the fries she gave me were sitting out the entire time and were cold when I tried them….I mean I paid $16 so I should get hot fries 🤷🏻‍♀️ Good food, expensive but poor service. One nice person there who gave me refill right before her break. Went at 3:42pm June 5th if this helps management.
    1 person found this review helpful 👍

  • 1/5 Donna N. 1 year ago on Google
    This place is absolutely atrocious. I asked for a PLAIN BURGER with extra cheese. How hard is that? I opened up my burger, and there was ONE slice of cheese. I went back to ask for an additional slice of cheese, and they REFUSED! It’s what I ordered and what I paid for. But they literally took my money and didn’t give a flying &$@“ do not eat here. And this all could be averted if they gave me another 5cent piece of cheese
    1 person found this review helpful 👍

  • 1/5 Heather S. 1 year ago on Google
    Well I clearly see why you have horrible reviews. I came here today and I had to tell the less than interested employee my order with no onions 3 times. Unfortunately it still came with what seemed like extra onions. So I told the bearded guy and the super skinny young man that they clearly don't care and their response was laughter. It's clear neither of you were class valedictorians, oops that may be to big of word for yall. However It was very clear yall were more concerned with what time you get off work verses there to earn a paycheck. As for the young lady with the extremely long hair although its very beautiful hair you should put it up in a Bun instead of swinging it all around the food. Then again it's not your fault this is all truly a lack of management. Hey I get it were just traveling through what you fail to realize is some of us travel through often from now on I will choose a different restaurant everytime.
    1 person found this review helpful 👍

  • 1/5 Michael M. 1 year ago on Google
    One of the worst food experiences I’ve had in a while. There was a 30 minute wait for a burger, with no ketchup for their burgers. There was also no manager on site, no apologies for the staff, and no notification to customers in line on how backed up they were. Again, can’t stress enough how below the bar the service really was. It was cringe worthy 😢.
    1 person found this review helpful 👍

  • 3/5 Jeff A. 7 months ago on Google
    Loved the food, but the workers look bored and need some enthusiasm, when you see such lame attitude in a crew it makes you wonder the environment being handed to them to operate. I did truly love the burger though! At its price for the combo and the portions set it’s well worth the money I spent. There is a lot of price complaining in the comments, but poor boys crying about costs are the same poor boys snacking at the $1 menu complaining that their McChicken Burnt their little bitty tongues😭 boo hoo bafoon IMO. For an establishment at the airport for a quick bite I’d say stop on in.
    1 person found this review helpful 👍

  • 5/5 Debbie T. 4 years ago on Google
    I can’t remember ever eating a burger better than this one. We got the Breakfast Burger which has the fried egg, bacon and avocado slices. The bun was so fresh and all their condiments taste home made.
    1 person found this review helpful 👍

  • 1/5 Jason O. 8 months ago on Google
    Why a 1 Star review? Simply put there is not an option for a zero star. Old lettuce in my salad, barely warm burger, cooked to well done. Avoid at all costs. Go to Rum Fish or Cigar City Brewing. Total waste of $20
    1 person found this review helpful 👍

  • 1/5 Robert W. 9 months ago on Google
    The lady serving beer was extremely rude. It was ten minutes before closing, but she acted like she would be nice and served me anyway.. SENSE I ONLY get one driNK Make it a double. That's on she said oh no you alcohol you've had to much I can't serve you. Kevin mind I had nothing to drink at all yeT. And the bars neighbor happily serve me

  • 5/5 Tessa L. 4 months ago on Google
    The egg sausage cheese Sammie was genuinely the best breakfast sandwich I’ve ever had in my life. The brioche buns… truly blew my mind. And a decent price for the airport!!

  • 1/5 Jennifer E. 8 months ago on Google
    Bacon, egg and cheese Sammie is okay. Not cooked well or very through. The tutor tots and beverages are their best. The bacon, egg and cheese Sammie DOES come with thousand island dressing. Nowhere stated on any literature nor do employees disclose it. If you like thousand island this may be for you. I understand it's Florida but why have an attitude? Bun toasted minimally, and every thing is cooked just enough. Could have been on longer. You can't rush the cooking process.

  • 1/5 Holly Ssue E. 8 months ago on Google
    Did two orders. Burger with ni cheese meal n 3 piece chicken tender. After a wait time received Burger with cheese n a two finger size chicken tender. This is $30 order. It's so embarrassing how some airport food places ripping of people for $. I could give minus ratings I give it -10.

  • 1/5 Zachary S. 8 months ago on Google
    The food wasn’t terrible, however the service was hot garbage. Here’s a synopsis: After ordering our food and standing by waiting. The cashier calls out “36” Calls it several times then looks at me. Cashier: Are you 36? Me: no I’m 8636 Cashier: well that’s 36 Me: ok Cashier: did you order sausage and bacon on your burrito? Me: I did Cashier: and you want all that? Me: um, yeah, that’s why ordered it Cashier: ok Gives me a bag of food Me: are the bananas in here? Cashier: no you have to get those yourself Me: ok. Are the drinks in here? Cashier: no, go get them yourself Me: there’s no forks or spoons in here Cashier: oh you want fork? Me: sure, I’d like a utensil to eat my food. The food wasn’t bad, the service was terrible, I see why there was no line

  • 1/5 ch s. 7 months ago on Google
    I can write with confidence that this was the worst breakfast burrito I have ever had. The ingredients were not fresh, and the burrito shell was stale. I guess there was a reason for the no wait. Although it still took 15 min......

  • 1/5 Aaron A. 6 months ago on Google
    Service was slow and disengaged. My plant based burger was served with cheese and bacon added. Counter implied they would remake it but Manager eventually confirmed that was the last patty. I give Manager credit for providing a refund without much hassle.

  • 1/5 Big N. 4 months ago on Google
    Just paid $17 for a salad, a water, and a banana 🍌. Asked how long for a burger and the rude attendant said she didn’t know and had a mean look on her face. Probably 15 minutes after I looked up for an answer. Wasn’t going to miss my flight for this lame place. This place could use someone who enjoys their job.

  • 1/5 LiveLoveLife 3 months ago on Google New
    Terrible!! payed almost $18 for a salad that the lettuce was old the burger was barely cooked. It was $18 down the drain I work here in the airport and I will never recommend that restaurant again.

  • 1/5 Kayla C. 1 year ago on Google
    Not a Fan at all Tater Tots were soggy, Sandwich was dry paid $30+ for 2 breakfast sandwich combos totally not worth it not even a little bit highly dissatisfied!

  • 5/5 Thigh H. 9 months ago on Google
    Flying out of Tampa to STL. Stopped for breakfast before the flight. I ordered a Sausage, Beacon, egg and cheese sandwich with tots. 10/10 wish the brick and mortar location did breakfast. Highly recommend that sandwich. Staff was friendly as well.

  • 1/5 Shrea J. 10 months ago on Google
    $17 for a sandwich combo with one piece of bacon. This place is not worth your money. And the customer service is very poorly handled. On May 26th at 7:30 am. Food should have been freshly cooked, my sandwichwas disgusting. I wish I had read the reviews first. I will make sure everyone I know knows not to support this business!"

  • 1/5 Sheila M. 8 months ago on Google
    sign says till last flight. its 8:23pm and the guy just sats closed. Manager was completely rude and ignored me when I said its says "till last flight".

  • 1/5 James M. 8 months ago on Google
    This place is total chaos. They have no system in place to keep orders together and the employees aren't the brightest. It took 30 minutes to get our food, which wasn't even close to what we actually ordered. I watched them put together 20 orders during that time and not one was correct. Also extremely expensive for a not very good burger and very sad fries.

  • 3/5 Renee L. 10 months ago on Google
    Pricy burger and average taste and average beef patty, in the dry sides The reason I came here is simply because the queue at chick fil a was so long and I have a flight to catch. A bit disappointed

  • 1/5 Tim B. 1 year ago on Google
    I was here ordered a breakfast burrito and waited. I here my number called #86 when I walked up to get it it wasn't there. I then waited at the window for 10 min. While everyone else got served. When I asked where my food was I was told they have been calling my number and got attatude but I was standing right there. When I walked away your employee decided to start running there mouth about me. Smaller Asian lady at the cash register. 6:45am 2/14/23

  • 4/5 Mark The B. 1 year ago on Google
    Good cheese burger. The toasted bun is a plus. They must cook each burger fresh, because it took 15 minutes from taking my order to handing be the bag.

  • 2/5 Nicole F. 1 year ago on Google
    Everyone out worked the rude expediter, Tina. She was so slow and got on to her staff but she should have been worried about picking up the pace herself. She was also very unfriendly to customers. Fries were very excessively salted. And my salad come with no dressing. Couldn’t eat any of it. Will not eat here again!

  • 2/5 Norman R. 1 year ago on Google
    I am more familiar with the Carrollwood location which has a full menu. Ordered a breakfast burger. Egg was well done and burger just tasted like salt. As much as it pains me I can not recommend. Do yourself a favor and select somewhere else. Very disappointing.

  • 5/5 Robin D. 1 year ago on Google
    Best breakfast burrito for sure! When you come in, say "hi" to Mike. He is very helpful and always has a great attitude. The entire team at the airport location deserves recognition. It's hard dealing with cranky travelers. 👏

  • 1/5 Lee X. 1 year ago on Google
    I ordered a burger and fries and it took 17 minutes from the moment of receipt to receiving my food. There was 1 person in front of me who ordered a single meal. Ridiculous amount of time waiting for food and it’s not even busy. Don’t waste your time here when you have a flight to catch.


Call (813) 327-7870 Open on Google Maps

Amenities


  • Payments
    • ✓️ Credit cards
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Comfort food
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout

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