While I got seen quickly I felt rushed and like the Nurse Practitioner didn’t actually listen to me. She obviously didn’t care because I said my ear and throat hurt and she looked and said they were fine I took a photo of my Throat when I got home after and it’s extremely swollen on one side and bright red. All they did was a half a** Covid check and said you have a cold go back to work you’re no more contagious then the kids you work with and prescribed over priced day quill. I go to urgent care to get help not To be shut down and given nothing. Now I’m home barely able to swallow without tears and medicine that isn’t helping.

Just left. They wouldn't see because they do not accept my insurance. Being in so much pain from my slip and fall I refuse to stand there and break down my insurance. I was turned away without proper verification of my insurance coverage. Had proper verification been done. They would have known I have out of network coverage 80% coverage 20% coins with a $20 copay with urgent care. Instead, I was turned away per the manager. I would love to be given the opportunity to train staff to properly understand insurance verification. I wouldn't mind taking over the entire billing and revenue. Overall I went there prior with other insurance and the NP there is AMAZING I LOVE HER... she was they only one to figure out what was wrong.

I had to visit this office yesterday for a work injury and even though I had to wait almost 2 hours to be seen, the lady that helped me in the back made it all worthwhile. I don't know her position, but her name was Kim. She is the best. The way she explained everything she was doing while she was doing made me feel so comfortable and at ease. She had such a kind demeanor to her. Hire more people like her. Also, the X-ray tech, was very nice as well. I did not get her name (spanish girl) but she was great. She talked to me during the X-ray. I had to take my necklace off, which she did for me. And with an injured arm, she even put it back on. It really is the little things that go a long way. Great job, ladies. You truly make a difference.

1st time at Baycare Urgent Care. The lobby had quite a few people but it moved pretty quickly. They were very organized. The health care provider took my son and I at the same time to be seen for same thing (cold). She was thorough and quick too. I liked it, it had more of a hospital waiting room vibe.

This was my second time at this location, bringing my son and it was amazing! Everyone was super friendly and caring. As a mother, when you have to take your child to an urgent care, you want the person helping to be gentle and wonderful, and the staff here definitely were just that. They even made my son laugh which was really nice, since he was in tears in pain before we got there. Thank you to your staff, we truly appreciate them.

Everyone was so kind from beginning to end. The X-ray tech was very gentle & talked to me which calmed me down. The NP explained very thoroughly what I needed to do. Also I have never been in & out of an urgent care center as fast as I was that day. Nothing was ever rushed & everything was handled great. Thanks so much for the great care I received.

The Dr really act like he didn't care and hadn't even examine my knee and seem like he just wanted to hurry and get to the next patient. I asked was he going to do an x-ray ,he stated it wouldn't show anything anything.I insisted on x-ray, Well it showed fluid on my knee. They nurse that did my x-ray was so very nice and the receptionist was very nice. They both have excellent customer service.

That was the fourth urgent care center I had tried the day after Thanksgiving. Others were either closed or had a four hour wait. I was so sick there was no way I could have sat in the waiting area that long. I was told about the Baycare Utgent care by the pharmacist at Publix in Summerfield Crossing. I was in and out in two hours . So thankful.

Took my son in for a fractured wrist and the attended to him quickly and he was put in a sling right away. They are always professional and feel like a good hospital staffed with Dr.

I wish the doctor would have ordered X-rays because that’s exactly what I needed. The next day I had to rush to the ER and they immediately did X-rays. However, the urgent care doc said X-rays wouldn’t do anything for me! How else could you see what was wrong with my wrist if it weren’t for X-rays? The naked eye wouldn’t be able to see the right care I needed? Thanks to the X-rays I now know that I have to see a hand specialist right away. I never used urgent care before, this was my first time because my primary care doctor suggested it because she was completely booked and because of my pain I could not wait for her next available appointment. Turns out I should have gone to the ER first, although I try to avoid ER’s as well!

Corrine got me checked in quickly. Angela got me into a room so I could wait comfortably and didn’t have to worry about getting anyone in the waiting room sick. Katelyn and Shirlayne were awesome and got me tested quickly and even got got my CT scheduled across the street for same day. I felt horrible and they were all able to get me in and out quickly! Excellent service!

I just want to say that I was very pleased. I was in severe back pain and they made sure I was comfortable. They administered a toradal shot to ease the pain and by the time I got home, I was feeling 70% better. The NP saw how much pain I was in and was saddened that she couldn't prescribed a pain killer. I told her I understood. They were all very professional. Thank you.

I had scheduled an appointment and was taken in within minutes of that time. I was seen quickly. The nurse practitioner was very thorough. She listened to my concerns and did a very thorough exam. The information was sent to my primary care team for immediate follow up.

I heard one of the techs training a new person. He stated we should have them door to door 98 minutes or less. I was in and out in under 98 minutes. Everyone that I encountered was kind and helpful. Jane did my stitches and it wasn't horribly painful because she talked me thru each step and stayed honest to give me a heads on the extent of pain that I would feel throughout procedure.

you have a horrible front desk they are rude and we had to wait for them to finish their conversation in order to fill out paperwork. They were discussing the personal lives what they did in the weekend, and were not friendly at all. My mom was very ill with asthma and instead of taking her in right away while I did the paperwork we had to wait and ended up in the ER moments after with a severe asthma attack. Not good 3 people in the reception area a guy and 2 ladies taking about their hair and things.

I paid almost $200 yesterday and they didn't do nothing for me at all.. I have severe food poisoning. I was treated like I was stupid for being there. I would not recommend this place. They are probably only good for physicals or vaccines! They don't even have a scale they ask you how much you weigh.. so if your sick your better off going to the er as that's where I'm going today. And they spray some really strong perfume spray in thier that isn't good for patients that may have breathing problems or allergies.. asthma or copd. Very unprofessional for a urgent care.

Never ordered chest x-rays I was diagnosed with double pneumonia I’m currently sitting in a bed @ the Tampa Va Hospital that properly diagnose and I had a virus that’s not treatable with medication. But the medication I was given I got 0 results now I’m starting to feel better because I believe care and concern for veterans is of the highest order!

Everyone was friendly and caring about your needs the tech that did my x-rays and also took my blood pressure and vitals. She was wonderful. She made me feel at ease and she made me feel like we were friends and not just her doing a job.

I went here several times for a workman's comp injury. From when you walk in until you leave, everyone was extremely kind and professional. It was always clean and runs very smoothly. I would definitely recommend going to this location. I will always choose this Urgent Care if needed again. A+++ Thanks to everyone there!!

This was my daughters second visit in two days as she was not getting any better. I was concerned about her high temperature and progressive symptoms. When her temp reached 104 I decided a recheck was necessary as I was concerned what was originally diagnosed was viral turned into something else. Christmas was just a couple days away and I felt like we needed to figure out what was going on as this was going on day 5. She was seen by Dr Craig the second time around who didn’t even retest her for flu, strep or COVID. She was tested for mono the first time by the nurse practitioner which came out negative. It’s frustrating that despite the negative results DR Craig still wanted to discuss a potential mono diagnosis based on some similar symptoms and her age. I felt like he was stereotyping her based her returning home from college and her age. My daughter is nearly 19 and didn’t care for his bedside manner and nor did my husband who brought her. My husband felt like he was condescending and dismissive. I too am in the healthcare care field and was not able to bring her the second time around because I was at work, but it’s probably for the best because I probably would have not been able to hold back my opinion. She did end up getting an antibiotic from another provider and her symptoms started to improve tremendously so my gut instinct was spot on. The viral infection that probably started it off brewed into a nasty sinus infection. Maybe instead of him focusing on a negative mono test and how many piercings she had he would have caught that and this poor kid wouldn’t have suffered as long as she did. I have no patience for arrogant physicians but they certainly don’t belong working at an urgent care. Needless to say, I’m not happy or impressed and I’m not sure I’ll return.

Im a deaf woman and want to say just how kind the front desk personnel was to me. The doctors and the nurse practitioner or medical assistant? They were lovely as well and although I did have to wait for a while, since I went in late evening, though once I was seen, they worked on my quickly. My cut healed in no time with barely a scar.

The doctor and staff were so helpful and compassionate and put me at ease while I was distressed. The doctor was great in getting me the medication I needed quickly. I would have ended up in ER if it wasn't for them. They are the best.

From the moment we walked in the door I was impressed. The front staff was attentive and listened to what we were there for. As soon as I said my son was feeling like his heart is beating too fast, the staff member got up and immediately spoke to a medical professional. They triaged him within minutes and the PA who came in was incredible. He went above and beyond in caring for my son. I was telling my son's pediatrician about the visit at his to follow up and she said "wow good for that PA, he must really care he did not have to do what he did. That's a good doctor." I could not agree more. If we ever need to go to urgent care in the future, this will be the one we use.

I would like to sincerely thank your staff. They went above and beyond. We had taken a PCR test at Walgreens two days prior and the results were not back so our much awaited vacation was rejected for international travel. Although the clinic was booked, your staff went above and beyond and got us in and we got our results as we were waiting in the ticketing line. OUR GREATEST THANKS!!!!! They were amazing.

When I first came in, they turned me away even though the hours state that this urgent care is open till 8 pm, and I came in at 7:02 pm, and they said they would not treat me. I came back the next day, and the front desk acted like I had a disease when other patients were treated as old friends. The medical associate who took my vitals and asked for my reason for the visit was curt and would not listen to how I felt and said I had COVID. The BP was taken when I was rushed into the back, resulting in a high reading. Deplorable bedside manners from her. The doctor was the only one who was kind and patient and let me express the feelings I was experiencing without saying I had COVID and didn't let me talk like the medical assistant did. I am very disgusted with the experience since my experience with St. Joseph's Bay Care was exceptional, and I thought the same care would happen here. There is no need to call since all my concerns are stated here, but I do believe the one who is in charge of this urgent care needs to talk to the staff here and express what they expect out of their medical staff. This was so poor, and I have had better experiences at other urgent cares. I would only go back for the doctor who had seen me that day.

While my wait time was as expected for an Urgent Care visit on a Saturday, the facility was clean, the check in staff was pleasant, the nurses and PA were professional, caring and didn't seem rushed, giving care to my situation. Even took time to ask about something outside of why I was there today, and asked if I had any other questions or concerns.

When we arrived, they were not that busy. Staff at the front were very nice, Nurse Angela was wonderful. The MA that worked my son up was very professional and sweet. The ARNP as well that we seen was awesome. Overall, we had a good experience.

Dr Andrew placed my stitches purposely in a angle that the laceration will heal as intended without hindrance. The care was clearly explained by each professional that I encountered and I felt supported in my entire experience. I definitely will tell anyone seeking urgent care about this facility. Keep up the excellent work, I am very grateful for your services.