1/5 jim S. 1 year ago on Google
Had
8
rooms
reserved
for
a
business
golf
trip.
Book
rooms
months
in
advance
because
our
golf
resort
2hrs
away
was
full
for
the
night
of
arrival
into
Florida.
Was
on
vacation
in
Florida
with
family
and
called
hotel
2
weeks
prior
to
cancellation
room
deadline
to
cancel
room
block.
Spoke
to
an
associate
to
cancel
the
rooms.
The
associate
told
me
that
I
needed
to
speak
to
a
manager
to
cancel
the
rooms.
I
was
placed
on
hold
for
20
min.
Associate
came
back
and
let
me
know
the
manager
could
not
speak
to
me
at
that
current
time
and
to
call
back.
Of
course
with
being
on
vacation
and
doing
family
activities,
I
forgot
to
call
back.
I
realize
that
is
on
myself
but
when
I
realized
I
was
charged
for
the
room
block
for
no
showing,
the
manager
I
spoke
to
said
they
had
no
Idea
why
the
associate
did
not
cancel
the
rooms
on
the
first
call.
There
wasn't
a
need
for
a
manager
to
cancel
the
rooms
in
the
first
place,
all
associates
are
able
to
do
the
room
cancellations.
I
am
not
looking
for
a
full
refund,
but
maybe
just
something.
I
have
requested
on
4
different
occasions
to
speak
with
a
manager
at
the
location
through
Marriott
elite
services
but
have
never
gotten
a
call
back.
I
just
feel
that
if
the
hotel
handled
my
call
correctly
right
away,
we
would
of
had
this
this
situation.
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