1/5 A M. 7 months ago on Google
I
thought
this
was
going
to
be
a
pleasant
experience
and
it
turned
into
a
total
nightmare.
Room
312
is
infested
with
ants
to
the
point
they
were
literally
crawling
on
my
children
and
I.
The
staff
on
duty
was
attentive
and
tried
to
resolve
the
ant
issue
but
unfortunately
their
attempts
failed.
They
also
have
2
separate
stories
as
to
why
there
are
ants
1st
they
admitted
to
having
this
issue
often
when
it
rains,
next
they
blamed
it
on
food
being
hidden
behind
a
bed
which
would
mean
they
didn’t
clean
behind
it
prior
to
my
arrival.
The
hotel
is
full
so
they
were
unable
to
switch
me
to
another
room.
I
spoke
with
customer
service
who
specified
that
the
hotel
has
the
ability
to
send
me
to
another
Marriott,
1st
they
lied
and
said
there
are
no
hotels
available
in
the
area
until
proven
otherwise.
Next
when
the
front
desk
agent
called
her
supervisor
Magdiel
Montero
to
get
me
moved
he
stated
that
he
is
off
duty,
can
give
me
a
50%
discount
but
he
will
not
give
me
the
outcome
I
am
seeking
which
is
a
room
somewhere
ant
free
for
my
children
and
I.
Now
we
are
in
the
car
on
the
parking
lot
with
no
where
to
go
at
11pm
at
night.
This
is
by
far
unacceptable
and
inhumane.
Let
me
not
forget
I’m
still
being
charged
for
the
room
even
tho
I’ve
checked
out.
I
am
now
being
told
that
I
need
to
call
the
GM
tomorrow
and
try
to
get
this
resolved
on
my
own,
so
I
guess
my
children
and
I
will
sleep
in
the
car
on
the
parking
lot.