1/5 Jacob C. 1 year ago on Google
When
I
arrived
at
your
Hotel
in
Tampa,
I
wore
an
expensive
sports
coat
and
button
down
shirt
which
I
hung
in
the
closet
for
a
ceremony
I
didn’t
have
until
the
weekend.
When
I
went
to
check
out,
I
forgot
to
check
the
closet,
and
left
without
the
clothing
items.
Knowing
I
did
this,
I
immediately
called
the
front
desk
after
I
hit
the
check
out
button
on
your
mobile
app
to
ensure
they
could
secure
my
coat
since
I
had
just
checked
out
minutes
before.
I
even
told
them
I
could
be
back
later
that
same
day
to
secure
my
items.
They
told
me
they’d
look
for
my
items
and
call
me
as
soon
as
they
found
them,
and
I
thought
that
the
issue
would
be
resolved
rather
easily.
Hours
went
by,
and
I
did
not
receive
word
of
them
finding
anything,
which
I
found
strange
considering
the
promptness
of
my
call
after
check
out.
I
called
a
second
time,
asking
if
they
had
found
my
items,
and
they
said
they
were
still
looking.
It
was
at
this
moment
that
I
knew
I
should
check
for
myself.
I
drove
over
to
your
hotel,
and
asked
the
front
desk
for
a
third
time
if
they’d
found
my
items
I’d
left.
They
said
they
would
check.
The
front
desk
worker
went
up
to
the
room
Id
been
in,
came
back
down
and
said
the
room
had
been
cleaned
already
and
the
items
were
gone-
roughly
5
hours
after
I’d
checked
out.
Obviously
the
room
was
going
to
be
cleaned,
and
in
this
case,
emptied,
by
then.
They
then
told
me
to
wait
20
minutes
until
the
housekeeping
staff
ended
their
rounds
to
see
if
they’d
picked
anything
up
on
their
carts.
I
told
them
I
couldn’t
wait,
and
if
they
found
my
items
after
the
housekeeping
staff
came
down,
to
call
me
immediately.
An
hour
passed,
and
I
did
not
receive
a
call.
I
called
back,
a
fourth
time,
and
they
said
they'd
not
found
anything.
The
point
is,
I
arrived
at
your
establishment,
and
on
the
first
day,
I
hung
my
clothes
and
didn’t
touch
them
during
the
duration
of
my
stay.
They
were
in
that
room
the
day
I
left,
and
when
I
returned
to
retrieve
them,
they
were
gone.
I
do
not
want
to
point
fingers-
this
is
not
the
reason
for
this
rating.
Customer
service
goes
a
long
way
in
this
business,
and
I
believe
your
establishment
did
not
meet
expectations
to
secure
my
items
after
I’d
called
immediately.
I’m
not
numb
to
your
situation-
I
understand
your
hotel
is
probably
short
staffed
and
over
worked.
But
to
take
30
seconds
to
go
up
an
elevator
to
a
room
to
grab
clothes
after
my
first
initial
call
wouldn’t
have
taken
much
effort-
about
a
minute
in
my
estimation.
For
the
sake
of
other
patrons
staying
at
your
establishment,
please
ensure
you
have
their
trust
in
your
best
interest,
because
you
have
lost
mine,
and
I
will
not
be
returning.
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