Shell

Restaurant Convenience store Gas station Atm Manufacturer

😠 Ann is the rudest employee I have ever met. She has no idea what customer service means or entails. I had to wait for her to finish talking to her coworkers to even ask for help I said excused me 3 times and she finally responded. Then instead of helping me find my item she decided to clean the coff... People often mention service, pump, rude, store,


Address

3939 US-301, Tampa, FL 33619, United States

Website

find.shell.com

Contact

+1 813-246-3330

Price rating

$$ $$

Rating on Google Maps

2.70 (32 reviews)

Open on Google Maps

Working Hours

  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: service (7) pump (7) rude (6) store (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 william h. 1 year ago on Google
    Ann is the rudest employee I have ever met. She has no idea what customer service means or entails. I had to wait for her to finish talking to her coworkers to even ask for help I said excused me 3 times and she finally responded. Then instead of helping me find my item she decided to clean the coffee maker first. She ended up refusing to service me because I said she was rude. I didn’t know telling the truth means you get kicked out. She was yelling and cursing it was disgusting
    2 people found this review helpful 👍

  • 1/5 Odonis C. 2 years ago on Google
    Over price food. Rude cashier, looks like she's on methamphetamines Greasy, dirty.
    2 people found this review helpful 👍

  • 1/5 Charise S. 1 year ago on Google
    The police was called on me for me telling the attendant that he left store to go outside to do whatever he needed to do when there was only 2 customers In store at time when he came back in he was very rude rushing me to hurry up because the line was long when I said it wasn't my fault he said he wasn't going to serve me. No customer courtesy!!!!!!!!
    1 person found this review helpful 👍

  • 1/5 Cam B. 11 months ago on Google
    Stay away! I hate to be rude, but while things look OK outside, the inside of the store is a mess. Staff are hostile and washroom is dirty. This store needs to close or have a good scrubbing and renovation. Got my gasoline and got the heck out of there.
    1 person found this review helpful 👍

  • 1/5 Luz 1 year ago on Google
    Short man with shades on. Horrible customer service. Doesn't know how to speak to customers. Extremely rude
    1 person found this review helpful 👍

  • 1/5 Amg F. 8 months ago on Google
    These employees behind the desk are extremely rude and think they can talk to anybody how they want. There is one short guy and another lady that think they run the world and can talk to somebody how they what until the wrong person comes in. Bathroom is extremely dirty and needs to be cleaned thoroughly. And expired food such as chips, and candy. Unprofessional.
    1 person found this review helpful 👍

  • 5/5 Linda B. 1 year ago on Google
    Since I have been using this particular Shell, I have always received great service from the folks that work here. They sell these pickles made locally...Lakeland Fl. Bit pricey but I love those Spicey ones. Bonus, the jars are pretty nice and can be reused.

  • 1/5 Mel G. 1 year ago on Google
    That old lady is soo rude and racist. She doesn't want to work or move while at work. Complaining about her leg. She yelled at me twice because she had to walk to get migraine medicine. Horrible customer service. I will never spend my money at this location

  • 4/5 Brett B. 4 years ago on Google
    Got gas using my rewards card for 2.24 so was very happy. Bought some scratch offs for 20.00 and won my money back. Pump worked really fast filling up car as well at pump 9, only thing was gas receipt was inside with clerk not at the pump.

  • 1/5 Lynn W. 3 years ago on Google
    Rip Off!!! I selected regular at $1.86 gallon but was charged $2.25 gallon for plus grade. The store clerks refused to refund my money. They said the hose must of bumped the higher grade button. Sure, it did!! They are over charging - Beware!!!

  • 5/5 Sam J. 3 years ago on Google
    Best gas station i have ever been too! The best service especially Adam he is always smiling to customers and always working hard to keep the customers happy!

  • 5/5 Richard G. 1 year ago on Google
    Quick fill up with gas open pumps with no issues.

  • 1/5 Stephanie B. 1 year ago on Google
    Slow pumps and very dirty. Bathroom was dirty and smelled like trash that's been baking in the hot sun for hours

  • 1/5 Rena C. 7 months ago on Google
    Shell CUSTOMER SVC is deplorable!!! Cashier holds a five minute conversation with his friend only purchasing ONE beer. Then proceeds to tell me " I just need to wait, I have the wrong one today". Really?? I'm trying to fill up and you have a line forming down aisle while you chit chat. He then says i dont have to come here!!! You are so right and I LEFT!!! Dont worry-- I will NEVER COME BACK!! Wish i could do NO STARS!!!!

  • 1/5 Matthew W. 6 months ago on Google
    Talk about a safety concern! This pump was completely disconnected this afternoon with no sign and no bag covering the pump. It wasn’t until I tried to put my gas in my car when I realized the pump was disconnected. I then went into the store to alert an employee. I was told “I know. Just use a different pump” I then made multiple recommendations to the clerk to which he did not respond. Are we kidding? This place needs a complete overhaul and new management. They clearly do not care about the safety of customers!

  • 1/5 raymond L. 7 months ago on Google
    Absolutely deplorable customer service. If you are having a bad day stay home. After pre-paying for my gas the pump I was using selected the highest octane and wouldn't let me change the grade. So we t we t back 8n to explain to the issue and he appeared upset with me saying it was my fault and started balling up and throwing the receipts around. I will be avoiding this station from now on.


Call +1 813-246-3330 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Diesel fuel
    • ✓️ Ethanol-free petrol
  • Accessibility
    • ✓️ Wheelchair-accessible toilet

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