1/5 Michelle C. 2 years ago on Google
By
far
the
worst
hotel
experience
I
have
ever
had.
I
don’t
like
to
leave
negative
reviews
ever
but
can’t
stay
silent
regarding
our
poor
stay.
We
booked
3
rooms
for
2
nights.
I
was
aware
by
reading
other
reviews
that
the
hotel
is
in
need
of
a
major
remodel
so
I
prepped
myself
for
that.
The
WiFi
was
extremely
spotty
anywhere
except
the
lobby.
One
of
our
rooms
was
a
deluxe
king
river
view.
The
view
was
nice.
The
room
had
a
pull
out
sofa
that
my
daughter
slept
on.
No
bedding
was
in
the
room.
I
called
upon
getting
home
from
Busch
Gardens
that
night
and
was
told
by
the
front
desk
they’d
reach
out
to
housekeeping
and
send
something
up.
40
min
later
I
call
back
down
and
a
new
staff
member
is
working
the
desk
and
I
was
told
no
one
in
housekeeping
was
there
and
he
did
not
have
bedding.
To
his
credit
he
did
look
and
found
some
sheets
but
came
with
no
blanket
or
pillows.
He
was
working
alone
(or
at
least
he
said
he
was)
so
I
acknowledge
his
effort.
He
was
able
to
find
an
old
blanket
which
he
brought
to
our
Roman
-
at
this
point
it
was
midnight
so
we
were
happy
to
take
whatever
we
could
get.
The
following
day
we
woke
for
breakfast
with
the
family.
As
a
platinum
member
we
always
get
free
breakfast;
however,
when
we
woke
we
found
the
hotel
restaurant
was
closed
due
to
a
“maintenance
issue”.
We
asked
if
there
was
at
least
coffee
in
the
concierge
room
and
were
told
no
but
that
there
was
a
Starbucks
across
the
street
in
the
Hilton.
I
was
floored
that
they
didn’t
even
have
coffee.
Post
a
coffee
and
food
run
for
the
group
we
get
back
and
find
that
they
did
stock
the
concierge
room
with
coffee
after
all…
at
this
point
it’s
frustrating
but
still
not
at
the
point
that
would
drive
me
to
write
this
review…
Day
2
my
79
MIL
is
woken
up
in
her
hotel
room
by
the
smoke
alarm
going
off
in
the
morning.
She
called
the
front
desk
and
no
one
came
to
help.
We
were
able
to
stand
on
a
chair
and
press
the
reset
button
after
waiting
for
help
that
never
came.
On
the
positive
the
restaurant
was
open
so
we
at
least
were
able
to
enjoy
our
free
(or
so
I
thought)
breakfast
as
a
family
before
we
headed
our
separate
directions.
The
service
was
good.
I
appreciated
our
server
Michelle.
We
left
our
vouchers
on
the
table
along
with
tip
and
went
upstairs
to
pack.
And
there’s
more…
once
packed
my
husband
went
to
retrieve
or
rental
car
from
the
valet
only
to
be
told
they
could
not
find
the
keys?!?!
At
this
point
we
are
literally
just
laughing
at
the
experience.
30min
later
they
found
them
and
the
valet
staff
that
morning
were
running
hard
and
helpful
so
we
tried
not
to
take
our
frustration
out
on
them
and
even
gave
the
guy
a
tip.
Finally,
I’m
back
home
in
Charlotte
and
I
check
my
folio
that
was
sent
to
me
to
discover
2
of
the
rooms
have
$35
charges
on
them
for
the
restaurant.
No
clue
where
these
charges
came
from
except
that
they
weren’t
on
my
bill
this
morning
when
I
reviewed.
I
called
the
hotel
to
question
and
the
gentleman
at
the
front
desk
said
he
would
handle
for
me
but
would
need
to
call
me
back
in
10
minutes.
Shockingly,
he
has
not
called
back.
Between
no
breakfast
day
1,
no
bedding,
fire
alarm
issues,
lost
keys,
and
$70
in
food
charges
that
should
not
have
been
on
my
bill,
I
can
definitively
say
that
I
do
not
recommend
this
hotel
to
anyone!
I’m
hopeful
that
I
can
at
minimum
update
this
review
and
add
that
their
customer
service
in
resolving
the
multiple
issues
was
great
but
I’m
still
waiting
on
my
call
back…
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