Featured Reviews


Frequently mentioned in reviews: room (59) hotel (42) stay (29) desk (24) front (23) great (22) clean (21) staff (20) breakfast (20) time (18)
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  • 4/5 Mechelle H. B. 9 months ago on Google
    Unfortunately my rating isn't higher due to the lack of cleanliness of my first room. The service and responsiveness of the Guest Service Manager, Josh and the front desk agent, Latesha are reasons for the higher ratings of my overall experience and service ratings. I stayed at the Residence Inn by Marriott in Downtown Tampa 6/8-6/11. I was visiting Tampa on a Girl's Trip. We had planned to share a room with one person (me) sleeping on the sleeper sofa. Unfortunately, the sofa bed had not been thoroughly cleaned. There were chips (crumbs), and crayons under the mattress so I slept in the chair my first night. The humming and buzzing sound from the refrigerator kept me up most of the night so I decided to book another room for the remaining of our stay. When I checked in the following day under the new room, I was greeted by the guest manager and explained why I was moving from the room with my friends. Josh was extremely apologetic, visited our room and offered to have a service person come up to check the refrigerator. He also comped the second room. I should note that the second room was clean and comfortable. For that, i would give the hotel a rating of 3.5 out of 5 but since I don't have the option of averaging my ratings, I'm rounding up to 4.0 because of the way the staff handled the situation.
    1 person found this review helpful 👍

  • 3/5 Ahmed F. 1 year ago on Google
    The staff at this hotel was phenomenal. Very customer oriented. We stayed for two days while looking for homes in the area. The parking garage is across the street and is $25 per day. We had a 2 bedroom suite and very much enjoyed our time. The awkward thing was the entire suite had two towels (Something I wish we knew prior to getting back from the pool). Once again, called the front desk and they were quick about it, but i learned this wasn't a mistake which is weird if my reservation was for four people in a two bedroom suite. The beds are SUPER SOFT, which may be nice if you don't have a horrid back like myself, and although I cannot deduct points for having a nice soft bed I can however deduct points for the horrid breakfast. If I'm spending over $300 a night I expect some sort of acceptable breakfast, or options other than prepackaged sausage biscuits. Finally we got charged for a third night although we only stayed for two, something I'm dealing with now. Horrible breakfast, the TV wouldn't connect to the internet and the suite was lacking amenities for all four people. That being said, staff was phenomenal and very helpful, and hotel was overall quite clean.
    1 person found this review helpful 👍

  • 5/5 Susan F. 2 months ago on Google • 179 reviews New
    Wait time for elevator was long due to elevator out of order for 2 days. Breakfast was good but not kept up so they were out of a lot of things for a while. Couldn't handle the heavy time. The front desk staff were very pleasant and helpful.

  • 5/5 1707532 2 months ago on Google • 25 reviews New
    The staff work hard to provide a positive experience. This stay was ALL GOOD ! The rooms were well equipped and very clean. The building was quiet even with its downtown location. I never expected for each bedroom to have an ensuite. Super convenient and private. Just had the the free breakfast and it had all the items you would expect and more. Well done Marriott.

  • 5/5 Dominic T. 3 months ago on Google • 11 reviews New
    They stay was okay, by far my favorite memory, the hotel's saving grace was what I'll call the pizza situation. I saw a customer of the hotel who had recently ordered delivery come down with a dissatisfied look on his face. I knew this was bad, no one can be dissatisfied with pizza. As the pizza man was leaving, the dude let him know he was given the wrong pizza. So the pizza guy said go up and get it, I'll meat (lol) you in the lobby with the correct box. The man left in the elevator, the pizza guy came back in with the correct box. But instead of waiting he decided to go up the elevator. In a situation I thought I would I see in a comedy, one elevator went up as the second one went down and both missed each other. The customer appeared on the lobby with the pizza in hand as I let him know the pizza guy went up after him. Again, the customer went up and the pizza guy came down at the exact same time missing each other. After this happened for a 3rd time they finally stayed put until they could successfully meet up and get the correct pizza. The hotel front desk lady was super helpful, but aside from her they felt very understaffed, but this situation made me bump em up to a 5 star.

  • 3/5 Matthew M. 2 months ago on Google • 8 reviews New
    I'm a 5 or a 1 star guy typically but this one was necessary to share. Overall I want to really acknowledge Joshua who manages here as an excellent manager. I think he did a great job. However the room we got was just subpar. I know there was a big wedding the night before and they had a lot of cleaning to do but our room is still not properly cleaned and there was very noteworthy issues that they had to remedy. They did agree to reimburse us for one of our nights of stay but it was definitely something that made it to the point where we would not want to come back. We would consider it at a really good rate and I'm sure we just had an unusually bad experience but if it weren't for Joshua I would blow this place up with the most negative review possible. Some hotels and cleaning teams just can't keep up with quality finishes and replacing deficient or damaged furniture. I will say that this hotel is lucky to have Joshua.

  • 5/5 Mel P. 2 months ago on Google • 6 reviews New
    Just left a 3 night stay here and could not recommend highly enough! Absolutely perfect location. Short ride from airport, located right downtown walking distance to all major venues, restaurants and the river walk. The Free breakfast was fresh and delicious every morning, rooms were clean and service was a 10/10. Bathrooms need some updating specifically the bathtubs and drains but otherwise hotel is in great shape. Will definitely be back.

  • 5/5 Summer B. 1 year ago on Google
    We had a great stay. Jessica was amazing! Very friendly and made us feel welcome 😁 The room was very clean

  • 4/5 Aurora G. 9 months ago on Google
    Loved staying here. The staff was friendly, the rooms were clean and stocked up with what we needed. The bed was so comfortable. I'm coming back for sure. The only thing I didn't like was no balcony.

  • 2/5 Ken M. 9 months ago on Google
    The front desk staff is great, but the rest of the hotel needs help. I found jewelry from the last guest next to the bed. The garbage in the kitchen also hadn’t been emptied from the last guest. The sofa and carpet have stains. The bathroom is in a definite need of a rehab. The Internet TV keeps resetting. I’ve had to sign into Youtube five times in one day. Do NOT recommend.

  • 5/5 Renee D. 11 months ago on Google
    This was a perfect spot for our girls trip to go see Taylor Swift. They had the waiting room decorated for the occasion and the staff was all so friendly. Rooms were great size and clean. Breakfast in the am was perfect.

  • 2/5 Sam C. 10 months ago on Google
    Choose the Courtyard, not the Residence Inn. The front desk worker on Saturday morning was on her phone the two times i had to go up to the front desk and there was no one else around. My room key didn’t work and the new key she gave me didn’t work either. She said “it’s probably the lock” as if this has happened before. She then had to go to the hotel next door to grab someone from maintenance and get it open which took over 20 minutes, making me late for work. Additionally, the rooms carpet was visibly dirty. No decaf coffee available. No valet and finding the entrance to pull up to is confusing. Only pro is it’s location.

  • 5/5 Jojo 1 year ago on Google
    We only stay at Marriott Hotels. Loved this one except for the noise at night from surrounding bars and clubs. We were headed to a cruise ship the next morning. It is in the heart of downtown so don't expect it to be quiet. It was a Saturday night and the club down the street was super loud until about 2am. Besides that it was clean, modern and friendly.

  • 5/5 Dominique N. 11 months ago on Google
    Out of all the hotels downtown Tampa, this is going to be the most value for your dollar. The beds are comfortable, room is very spacious, and breakfast in the morning was good. Fridge in room was a but loud, but that was honestly not that annoying.

  • 5/5 G S. 8 months ago on Google
    My husband and I can’t sing praises high enough for Jessica and Joshua at the Residence Inn Tampa Downtown location. They have made our last night in Tampa truly an award winning stay. Thanks to them for making sure they provided us with clean, easy, and stress free accommodations. We would give them 5 stars all over again! Our next stay in Tampa Downtown will definitely be here! The Sims Family

  • 4/5 Harley A. 7 months ago on Google
    This hotel is an awesome Marriott experience. Even though, the rooms were great, except for the TV not working in Mommy's and Papa's room. But, the manger fixed it. Still, the breakfast was extremely amazing. The pool was great, too! That's my review about the Residence Inn at the Marriott hotel. 😄😄😄😄😄😄😄😄😃😃😃. P.S. The fire alarm went off at almost midnight. We were startled at this scary experience.

  • 2/5 Kristana B. 7 months ago on Google
    Front desk? ⭐️⭐️⭐️⭐️⭐️ they were energetic, professional and took care of everyone in line with a true smile and tried to accommodate each guest. We stay in Tampa often, there happened to be a concert and an arena show so we paid $260 for a room. It was an enormous room for the price with a great refrig/ clean sheets/ great view. BUT… bathroom was GROSS. There were hairs on the floor that were not mine, gross spots all over the floor that showed us the floor was never swept or actually cleaned. Toilet paper? We were left with the bare end of s roll, but it was cool because they left a new roll for us to swap ourselves. Yay. Carpets haven’t been cleaned in at least a decade and felt disgusting. I understand this is an older property and is not a Marriott priority. THATS FINE,but don’t charge us at a rate that reflects other properties at the higher luxurious end. For that price point I would hope a room better than s motel 8. That was not the case. CLEANLINESS? = FAIL WATER PRESSURE? =NONE- a slow drip Why didn’t I mention something? It was a one night stay and I have seen worse. WE WILL NOT RETURN.

  • 4/5 Christine P. 6 months ago on Google
    This hotel is conveniently located to our plans. We were able to find Public parking for nine dollars a day right down the street in the Pau garage, so you can save your self some money since to park on site is $25. The staff here are incredibly kind and welcoming. When we checked in, they gave us a room that had actually not been flipped yet and we’re super quick and apologetic to get us a new room and constantly checked in on how things were. There’s still an issue with our bill it that is pending, but I have full confidence that it will be sorted out. My only complaint about this hotel is that it was incredibly loud. You can literally hear everything on the street. And maybe it’s due to it being downtown or the proximity to the highway but the car noise is overwhelming, even with us being on the seventh floor. Breakfast is standard, nothing special. I wish hotels would bring back real breakfasts that are fresh. All my Marriott breakfasts lately have been what seem like frozen and reheated items like waffles and powdered eggs, and salty dried up breakfast sandwiches. But I think that’s a bigger Marriott issue. The only thing that seems to be consistent is the big vat of oatmeal and all the great toppings

  • 3/5 Sharon F. 6 months ago on Google
    We were fortunate to find availability to escape the hurricane Idalia and it wasn’t a bad stay overall but we haven’t stayed at the Residence Inns for quite a while and things have changed and not for the better. We miss the days of happy hours and cocktails with food. Apparently this hotel doesn’t do anything like this?! Since we were escaping from the storm we felt like Marriott could do better. We requested a late checkout while we were trying to decide if we should head home. No real flexibility with that. We felt that when you are a Florida resident who is trying to stay safe during the storm and everything is in flux some flexibility on the hotels part would be great. Breakfast was okay but they stopped doing the made to order but that doesn’t happen anymore. Rooms are a bit dated and could use some remodeling.

  • 5/5 Aaron S. 6 months ago on Google
    The two African-American ladies @ the front desk were very helpful and nice especially the lady that checked me in. Anastasia was awesome! Friendly football conversations even though I'm a Bears fan. I would most definitely recommend and/or stay there again so peace & love to all the staff there.

  • 3/5 Na B. 6 months ago on Google
    Josh, the front desk agent should be the manager...everybody is kind but you can tell they are not really happy to be there...there is a lack of management, the rooms are dusty, moldy, not really deeply cleaned...there is definitely a lack of maintenance here, and training of the stuff in all departments. The gym was fine but very small, the breakfast was overall good but employees would not take care of the area during breakfast, so a lot of dirty tables and full trash, they will not notice coffee is over until a gst pointed it out...I don't know I didn't feel like they are really hospitable...Jessica at the front desk was always smiling and acknowledging but the rest should maybe work in w different environment that is nor hospitality...

  • 4/5 Gus M. 4 months ago on Google
    First time at this hotel. We were greeted by Jennifer and Jessica at the front desk. One was training the other (can't remember which). She was doing a good job explaining the intake process. The room is decent with a full kitchen and separate bedroom. The parking is in a garage across the street. You should up unload your car prior to parking.

  • 5/5 Christy P. 4 months ago on Google
    This hotel has suites and rooms with bedrooms. kitchens. Dishes, pots, silverware the whole thing, dishwasher. Full size fridge. Super cute. 2 burner top. I had a suite with balcony. It had a pull out sofa bed. Comfy queen bed. 1 TV. And balcony. The shower was broke, which I didn't discover till late night, so I had to deal with switching rooms, which is like the worst. But it's not a deal breaker for me. For me, it's the bathroom altogether, and the bathrooms here are in need of a serious re do. They keep them as clean as they can, it's just dated. I was moved to a one bedroom. Very cute. The views are very nice. The are very spacious, if you have more then one person this has great space. Both rooms I was in were big. The parking is across the street. 25$ a night. Pull up to check in, unload your stuff there. Bring your key card to access the elevator to the parking garage. The staff is very friendly especially Jessica of course. :) and the tall gentleman that was there Saturday morning. Breakfast is sub par. It is a hot breakfast. Pretty standard for hotel buffet. Except no waffle maker. I love hotel waffles. Both days there were those little microwave pancakes but they were kinda cold. Everything was kinda cold actually. One day bacon one day sausage and Gravy. Eggs. Juice. Bagles muffins chocolate milk. There is a nice pool with a great view at night. Fitness room. Business center and if u go across the patio to next door there is a STARBUCKS I didn't know untill leaving unfortunately. Oh you can sign into your TV apps on the TV so that's awesome. Overall a nice hotel. The spacious rooms and kitchens are a plus. But if I didn't want a kitchen, I might not choose this hotel. Just based on outdated bathrooms and the lack of luster breakfast. But it is a great hotel at a very affordable price. And having the bedroom is very nice for privacy 5/5 still.

  • 5/5 Bertha P. 5 months ago on Google
    The Residence Inn Tampa Downtown is more than just a hotel; it's a home away from home. The cozy and comfortable atmosphere provided by the spacious suites and thoughtful amenities truly make an extended stay feel like a breeze. The welcoming and attentive staff adds to the sense of home-like comfort. Its central location in downtown Tampa ensures that you're within reach of all the city's attractions, making it a convenient choice for both business and leisure travelers. Whether you're staying for an extended period or just a few nights, the Residence Inn Tampa Downtown offers a welcoming and homely experience.

  • 3/5 Anshuman M. 3 months ago on Google New
    Very average rooms. The in room coffee .aker did not work. So that delayed me. Breakfast is average with only eggs and bacon and grits. And the usual. Everyone has to pay $25.00 parking regardless. So in my opinion very averages.

  • 5/5 Chris A. 4 months ago on Google
    First off the service is amazing. We were downtown for the Jeff Dunham show at the Straz. Guest Services Manager Joshua Crowell is an outstanding representative of your company. Positive, enthusiastic, knowledgeable. Even suggested a great place for lunch. Easy check-in, parking was a breeze and even accommodated our late check-out request. The hotel was clean, nice, and everyone is professional. We liked it so much were coming back next week! Chris and Barbara A.

  • 4/5 David Z. 1 year ago on Google
    My air conditioner was a bit loud, but overall clean comfortable room. Need to step up the free breakfast from packaged egg muffins...need more fresh fruit.

  • 4/5 Holly N. 2 years ago on Google
    As with all Residence Inns I have stayed at, rooms were a good size, comfortable and clean. Great location in Downtown. Walked to Riverwalk, drinks and dinner and to Amalie Arena for an event. Staff polite and attentive. Cons. Do not stay in Room 201. Every time the air conditioner went on it sounded like a tractor trailer motor idling in the room. I could not go to sleep and had to turn the A/C off. This room is also on the corner of a busy intersection. There was the constant sound of traffic.

  • 5/5 S T. 1 year ago on Google
    Rooms are decently sized, amenities that I used were the pool and the outdoor grill. Very surprised that the front desk had the utensils for the gill available for us to use. Breakfast was available, it was alright. The only items I took from the breakfast bar was the oatmeal, yogurt and bananas, everything else was eh. Other hot items they offered were prepacked waffles, tiny sausage biscuits, jalapeno sausage wrap, hard boiled eggs, pastries. One negative thing was calling for service due to a clogged toilet, it took quite some time for someone to come, called at 8am no one showed until 3pm.

  • 1/5 Philip N. 2 years ago on Google
    Very disappointing! Consider all other options before booking! Could not get my room cleaned during my 4 day stay. 1. Smelly food trash was left by guest before me in the room. This was not removed at room turnover. 2. AC came on with an enormous engine noise that woke me up every time . Staff first said it was a feature of half the rooms. When I suggested moving, they said it was true of every room and couldn't be fixed! 3. When cold front came through, the heating would not turn on. This was fixed by maintenance. 4. Breakfast is very marginal and staff had trouble keeping up with guests. supply of food . 5. Internet repeated crashed during a Zoom meeting

  • 5/5 Jorge P. 2 years ago on Google
    The location is fantastic. I'm here to work at the Straz Performing Arts Center and it's very convenient. Also Tampa downtown is full of restaurants, museums, coffee shops and the hotel is very near to the world-class riverwalk. The room is roomy and cozy, with a great layout and beautiful furniture, even with a fully equipped kitchen with dishwasher.

  • 1/5 Crystal 2 years ago on Google
    Water shut off! Read the reviews before booking! As multiple other guests had stated, the water continuously went out. At one point, there was no water for half a day. I read the reviews and through perhaps it was temporary maintence issues and booked the room thinking it was unlikely to occur during my stay but the water turned off three times during a 7 day stay. According to the associates ( who are friendly, I will say that), this is a common occurrence at this property. Don't risk it! I wasn't able to use the restroom, wash my hands or even shower to get ready for work.

  • 5/5 Ednali S. 2 years ago on Google
    Spent Christmas day here. We loved it!! Front desk was great. Caitlin was very helpful. I booked through Priceline which has the check in and check out times wrong but they accommodated us with no problem.

  • 5/5 Antoinette R. 1 year ago on Google
    We had a lovely two night stay! Our suite was clean and roomy. The property is beautiful! Its the most resort-ish style budget friendly extended style property we’ve stayed at. Our boys enjoyed the basketball court and pool! Pool towels were readily available. They have a lovely outdoor area with a gas grill as well. The lobby and sitting areas are beautiful. The staff was friendly! We’ve had better breakfast at other Marriott hotels but we were grateful to not have to spend money on breakfast with it being included in the hotel rate. This hotel is in the perfect location! Parking was a little annoying because its in a garage and the garage is a bit tight but that’s what’s expected for downtown Tampa. Overall, we will likely be back for our next visit to the area!

  • 3/5 nital p. 1 year ago on Google
    I have to agree with A Florida Man‘a review. The staff is very helpful and kind, the Internet doesn’t always work on the TV, and there is a towel shortage. Breakfast was awful, but again, not the staffs fault. Our room was never “refreshed”or cleaned, and e stayed from Thursday to Monday. Our dishwasher didn’t work but it was fixed the next day without us asking. All in all, a strange stay, and probably won’t come back to this specific hotel, or a residence inn again. Kind of a shame since I am a frequent guest of this brand. The pool is nice and gets busy on the weekends. There is a lot of traffic and train noise early at night as well.

  • 1/5 Corine H. 1 year ago on Google
    If I could give this hotel zero stars I would. First of all I booked an accessible room and wasn’t given one. They don’t have shower chairs throughout the entire hotel and brought a chair you use in the office or somewhere for me to shower on, mind you I can’t walk or stand. Then a worker came into our hotel room and stole our important documents passport and all. I wouldn’t recommend this place to my worst enemy. I felt they don’t care from the day we got there until the incident. We checked out the same day after the robbery. Wifi don’t work no matter how many times we try connecting. Breakfast options ridiculous. Wouldn’t recommend and I am going further with this because no one is suppose to pay this much for a place with this kind of service.

  • 5/5 Guy G. 1 year ago on Google
    The staff here is exceptional. Special mention of Jylenn who was exceptionally friendly and went out of his way to respond to issues and questions. Hotel is pretty central with easy access to key locations. Just a few blocks from the Riverwalk. Hotel is clean. Breakfast is simple but varied (and typical of all Residence Inns). Hotel parking available across road. Pool and small basketball court shared with adjacent Courtyard hotel.

  • 1/5 abdullah A. 1 year ago on Google
    Very disappointing and disgusting. The first room wasn't clean and smelly food trash was lefted by the last guest as well as dirty dishwasher. Moreover, we asked to change the room and the staff was very helpful. They moved us to 603 which smells like spaghetti with enormous noise coming from the AC and the refrigerator. I notice that the room has an air purifier which indicates the permenant of the bad smell problem. Last but not least, the room doesn't have a safety box.

  • 5/5 Jim G. 2 years ago on Google
    Rooms are spacious and clean. Stovetop is nice for cooking. TV offers HBO+ and showtime free, along with access to others. Complimentary breakfast is nice, staff is friendly, outdoor patio and basketball hoop. The pool is heated. I had a great stay for over 2 weeks. Would definitely come again

  • 5/5 H H. 1 year ago on Google
    Although the hotel is neither big nor grand, it has what we need for our stay. The two bedroom suite we stayed has a kitchen, where we cooked most of our dinner there. The outdoor swimming pool is also our favorite, but it got crowded in the afternoon since there was a big group of people stayed while we were there. The location of the hotel is very convenient, it allowed us to walk to nearby restaurants and attractions. Overall we enjoyed our five nights stay.

  • 5/5 Steve C. 1 year ago on Google
    What a great place to stay. Close to everything including the Riverwalk, and places to eat and socialise downtown, not to mention the football stadium! The staff were so friendly and helpful. They knew I was from out of town and went above and beyond to help me. Always met me with a smile and happy to chat. The breakfast each morning was a life saver. Highly recommended, you won't be disappointed!

  • 1/5 Joseph P. 1 year ago on Google
    My wife and I took our 2 year old to Tampa to see some of the fun attractions. We stayed from Friday through Monday. When checking in, it seemed like the woman at the front desk didn't know what she was doing and I was unsure whether my key was going to work. Luckily it did and we unpacked our bags. Room didnt already have sheets for the pullout bed so front desk had to bring those up and i had to make the bed myself. Hotel is about a mile from Armature Works and Ulele so we walked there for dinner. We got back around 8:30 and wanted to put our toddler to bed. We put her in the bath and turn the water on. Not long after our daughter starts screaming and crying. I felt the water and it was scalding hot AND it wasnt draining! I checked the knob and I had the temperature on the colder side! I immediately took her out and cooled off her feet. Luckily she didn't get any burns. I tried the water at every setting and it was all scalding no matter where I put it. Called front desk and they said they would send someone up to look at it. Guy was there in 15 minutes. He walked in, turned the knob on the tub a couple times, and just shrugged his shoulders. Said he would submit a maintenance request. Thanks, that helps. Called front desk again and told them he couldnt fix it. The girl didn't apologize and just said "uh....did you want a new room?" Ya think!!! She came up and gave us keys to our new room at the opposite end of the hall. Now we have to get our kid dressed, repack everything, and cart everything down the hall. 30 minutes later the tub still had water in it. New room had a functional shower and drain. Pull out mattress looked like they found it in a dumpster behind the hotel. Had rust stains all over it. By the time we unpacked again, gave the kid a bath and got her down for bed it was after 10:30. Taking a tired/cranky toddler to the aquarium the next day was tons of fun. During our stay, room service came one time and just made the bed and took our trash. Didn't bother wiping or cleaning anything. Room only had 2 towels. Breakfast was a joke. All pre-made frozen garbage. And most of the time they didn't have plates or bowls. There was nobody actually maintaining the breakfast area. So there were many things not being replaced. Milk was expired. They didn't refill the orange juice dispenser the entire time I was there. Guests were constantly looking for someone to help and there was no one to be found. Lastly, parking was ridiculous. Theres a parking garage across the street. Residence Inn guests park on the 3rd floor. Parking spots give you about 4-5 inches of clearance on both sides. So if you drive anything bigger than a golf cart you will have a really tough time parking. And they charge you $25 a day which seems steep. Especially when there aren't enough spots to accommodate all the guests. There was one time I had to circle for a while waiting for someone to leave. Overall, you couldn't pay me to stay here again. There's better options.

  • 5/5 V S. 1 year ago on Google
    The first experience was the greeting at the front desk. Huge shoutout to Jessica for being extremely friendly, helpful and most of all remembering us throughout our stay and assisting with every little change. The room was very clean, water pressure excellent and air conditioning was top notch!

  • 5/5 Lisa V. 1 year ago on Google
    Jessica at the front desk greeted us with such a happy and professional attitude, knowledgeable about the area and property and assisted me with some last minute details that I feel she is the STAR employee! She even remembered my name three days later! Super helpful and I observed her greeting everybody walking in. She’s even bilingual and a great communicator! Thanks Jessica for all your assistance and being a 5 star employee. As a former concierge, this lady deserves a raise!

  • 1/5 LaShondia M. 1 year ago on Google
    The initial room we received was dirty and we asked to be moved, only for the second room to be dirty as well 🤮 the tub in each room need to be replaced. The coach is disgusting! I love Marriott and I’m a gold elite member and I have never stayed in a Marriott property like this! I took video to send to corporate 🤬

  • 2/5 Roxanne Jones -DHS- Baltimore C. 1 year ago on Google
    I’m not impressed by the area downtown and even less impressed by the rooms, breakfast and service. I’m traveling for work and did not choose this hotel. The person at the front desk did not greet me at all and was very short throughout our interaction. She proceeded to tell me it would be a 20 minute wait for my reserved room. Of course it was almost an hour, well beyond check in. There are signs for Valet parking but no Valet. I was sent back to the parking lot, across the street to put a parking pass on my car and could not get in without a room key.(which I didn’t have because there was no room available) Curiously, the brown people were sent to wait for rooms while the other guests thereafter were provided room keys. My agency provides a credit card on file, with written authorization. She still insisted that I provide a credit card for “incidentals. I do not plan to use any “incidentals” but have experienced in the past with Residence Inn that you can pay at the time of purchase with cash or card. On my 1st stay at this hotel, last month, the cost of parking was on the bill and paid by my agency, per policy. By the way, the young lady last month was much friendlier. I gave the woman at the desk today my card and asked what would be put on the card, charges or holds, and she said “nothing”. When I got to my room there was already a pending charge from Marriott.🙄

  • 3/5 Zach S. 1 year ago on Google
    Good room. Comfortable and clean bed. Staff is fantastic! Very friendly and somewhat knowledgeable of the surrounding area. Clean lobby and nice parking garage across the street. The TV SUCKED in the room. Major lag in the remote and TV communicating. The TV would randomly shut off. Took forever to click to find something to watch and the time it took the TV to catch up and respond. Then after all the time scrolling and waiting, the TV would just turn off completely. After that, I tried to pull up the streaming options on the TV for Netflix and YouTube... I was met wirt an "unable to connect to internet" error message (picture attached). No TV for me to fall asleep to. I didn't call the front desk because I was tired, so they didn't get the chance to respond with an IT guy... so I would assume they have a quick and efficient staff for that based on my interaction with everyone else being very positive. That being said, I hate spending good money and walking into problems. Beds are comfortable, everything is clean, and the rooms are spacious. Food in the nearby area is good if you are willing to take a short walk or Uber drive.

  • 2/5 SJK 1 year ago on Google
    Decent rooms, good price but don't expect to get any sleep here. The hotel is on a busy off-ramp and the nightclub next door blasts thumping music from 10pm to 3am while local motorheads use the hotel's location for reving engines and racing. Think American Graffiti outside your bedroom window. Bring earplugs or better yet find a hotel in another area.

  • 3/5 evelyn r. 1 year ago on Google
    Overall it was an ok experience. Staff was adequate, the property however is in dire need of an update, rooms are old and tired. Our bedside lamps have a covering that is ripped.. Does not impact function but it sure gives off a low-life vibe when you come in, especially when it is probably a quick and inexpensive fix. The TVs are antiquated and the remotes are barely functional. I will say the fitness center seems equipped well, however. But if you have stayed at Marriott properties frequently as I have you know this I don’t care attitude is more standard than the exception.

  • 1/5 Grant S. 1 year ago on Google
    I stayed at this hotel 4 nights. After the first night I went to the front desk to ask for a new room because there was drag racing going on all night long in front of the hotel. They switched me to another room and it wasn’t much better. Still heard the drag racing and couldn’t get any sleep. I had a coffee machine in my room with no pot. My room was serviced once and all the soap in the containers were empty in the bathtub. My AC unit sounded like an F-16 fighter jet taking off at Tampa International. Not a great experience and this is not Marriott they are normally top notch. I’m hoping for a refund since I only got half of what I paid for. Would not recommend this hotel look elsewhere!

  • 4/5 Patrick 1 month ago on Google • 2 reviews New
    Overall this hotel was great! But the only thing I'm going to complain about is the walls, the walls are so thin. All you hear when you're sleeping is cars, horns, and emergency sirens. I really could sleep. But other than that, I love it!!!


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