Suncoast Credit Union image

Suncoast Credit Union

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👍👍 I will always make a point to drive across town just to interact with the team members of this branch. Deborah and Ana both highly knowledgeable and extremely resourceful with the multitude of problems I brought them and were able to help me sort out all of the chaos and I left the smile I don't kno... People often mention service, account, Naomi, great, Suncoast, customer, recommend, helpful, bank, helped,


Address

8201 W Waters Ave, Tampa, FL 33615, United States

Website

locations.suncoastcreditunion.com

Contact

+1 800-999-5887

Rating on Google Maps

3.90 (257 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: service (14) account (12) Naomi (8) great (8) Suncoast (7) customer (7) recommend (7) helpful (7) bank (6) helped (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Troy H. 1 year ago on Google
    I will always make a point to drive across town just to interact with the team members of this branch. Deborah and Ana both highly knowledgeable and extremely resourceful with the multitude of problems I brought them and were able to help me sort out all of the chaos and I left the smile I don't know how many people leave the bank with a smile these days.
    1 person found this review helpful 👍

  • 5/5 Liz M. 1 year ago on Google
    Naomi, was absolutely awesome! Completely took care of my needs and more. Gave us good info.all your extra Suncoast products..CD's Etc. Take care of this valuable Employee.
    1 person found this review helpful 👍

  • 5/5 Andrew G. 1 year ago on Google
    I went to open an account and they told me the wait would be 45 minutes to an hour. But I was serviced within 20 minutes. Alexandria had a very professional and curtious attitude while opening my account. Very nicely done.
    1 person found this review helpful 👍

  • 5/5 Ibeth J. 9 months ago on Google
    Excellent attention, the advisor was very clear with all the procedures that were carried out and with each step

  • 5/5 Michael S. 9 months ago on Google
    Went to the Waters location today after opening a new account last night. Cindy met me at the front desk with a smile, eager to help. She explained to me something’s about my account. She printed me a debt card and took my deposit. What an awesome employee with exceptional customer service!

  • 5/5 Alexander B. 9 months ago on Google
    Finally they are making the right changes to improve the customer service, very pleased with my last visit the service was smooth, fast and very cordial

  • 3/5 Sean S. 1 year ago on Google
    Weekends are tough, because even when the additional 2 lanes for drive-thru indicates they're open, they are blocked off and the machines are red. This leaves one drive-thru lane. Most people take too long, and sometimes 10 mins or longer. Having the added walk up machine helps on days that aren't too busy.

  • 5/5 Kiana T. 11 months ago on Google
    Yurima was so great and knowledgeable. Answered all of my questions and helped me to the best of her ability, awesome customer service!

  • 1/5 Anabell 8 months ago on Google
    I have never had problems before with my bank but today I met with a disrespectful lady in the front. She was out off place and rude when I went to the front desk because she asked for someone who were there to make a cash deposit. She sent my back to the line wit no reason because there were nobody waiting for her. That woman doesn’t represent what Suncoast Credit Union bank had shown me before. Very disappointed.

  • 5/5 Mildre C. 8 months ago on Google
    Excellent agency, excellent staff, very attentive, and excellent service, from the From Desk who politely receives and who directs our visit with the right agent, to the Manager Manager Cyndi Muñoz, who attended me personally and from whom I received accurate answers to my questions and concerns, reasons for my visit to the banking agency

  • 5/5 guaymar g. 8 months ago on Google
    I open an account today and it was amazing cindy Muñoz treat me like a family she was really kind! She explained everything what I needed to know

  • 5/5 Emily P. 7 months ago on Google
    The Best Credit Union located in Town N' Country. Great Customer Service! They made me feel welcomed since the minute I walked in. Please stop by and visit Yadaylis Reina Torres (Member Advocate). Her customer service was outstanding; her professionalism, knowledge and willingness to help went above and beyond and exceeded all expectations. I highly recommend them; you wont be disappointed!

  • 5/5 Sabrina C. 7 months ago on Google
    My husband and I stopped in to take care of some business at the bank. We only started with one task for our representative Ms. Yadaylis Reina Torres and ended up asking her to do several things. She handled them expeditiously and was very professional and patient in doing so. Great job!!!

  • 5/5 Parker L. 7 months ago on Google
    This branch is the best and always busy but quick service. Very helpful and knowledgeable staff. The ATM/ITM is great too. Thank you!

  • 5/5 haylie s. 7 months ago on Google
    Yadaylis is absolutely AMAZING!! She was the most sweet and kind hearted person i have ever met! She helped me get the loan that i needed and was very helpful throughout the whole process by explaining everything step by step for me! Highly recommend her and the employees at this suncoast, they have the most welcoming staff as well!

  • 5/5 Ines Torrano J. 7 months ago on Google
    Naomi was very friendly and profesional, she helped us to open two business account and she answered all the questions.5 stars, highly recommend.

  • 5/5 Graci H. 5 months ago on Google
    Today we came in to open an account. This was such a great experience! Naomi was so so efficient, knowledgeable and helpful!! I recommend her! I give the service 5 stars ⭐️ ⭐️⭐️⭐️⭐️

  • 5/5 Yumi S. 5 months ago on Google
    Great experience! Excellent customer service 👏 thank you to Ms. Cindy Munoz for always care about the client like me. 100% recommended 👌!!!

  • 5/5 Maria M. 7 months ago on Google
    This was my first experience with Suncoast and Naomi from the Town n Country Service Center was great!!! Great service, explained everything in detail and answered all my questions. Thank you Naomi! Second experience Yurima, great service, showed she cared! I recommend both!!!!

  • 5/5 Farris W. 10 months ago on Google
    Our Member Advocate Joseline is a lovely lady and I truly appreciate her logical approach to our inquiries. She would pause for questions at all the right moments. She is quite dedicated and thank you. Would highly recommend her to others.

  • 5/5 Christopher B. 1 year ago on Google
    This branch is one of the best ones! They are always busy, which speaks of their efficiency!. If you need something done, I recommend talking to the Member Advocates at this branch. They are highly efficient and knowledgeable. The wait is worth it!

  • 5/5 Ileanies R. 1 year ago on Google
    Naomi was wonderful! She was quick, courteous and efficient. She is an asset to the company and a prime reason why I choose to bank with Suncoast Credit Union.

  • 5/5 Jessica K. 1 year ago on Google
    Naomi Do’ carmo gave us great and quick service. Her tone was nice and welcoming and she made sure we understood what she was explaining to us.

  • 5/5 Joseph O. 1 year ago on Google
    While going to the bank is never a fun experience, the staff here is more than amazing enough to make it a easy one. Everytime i come in alexandria does an amazing job getting what I need done and i would give 10 stars if i could

  • 5/5 zebranp 1 year ago on Google
    It has been a long time since I came up to a teller due to using drive-thru. Today I had the pleasure of coming into the west waters location. We were met by a delightful young lady Myah, at the door and had the pleasure of being served by a very tolerant and kind teller Helum, that helped me navigate the system! Thank you for hiring wonderful employees!

  • 5/5 Emely 1 year ago on Google
    I’ll always had a great experience at the waters location. Naomi Nelson was especially helpful with us after we got into an issue with a car dealership and helped us fix it. She’s compassionate, friendly and professional.

  • 5/5 Angela H. 1 year ago on Google
    Open an account at the Town and Country branch and it was easy no hassle the employees were very helpful and informative. Alexandria who helped me with my account opening was awesome. I was in and out. 😊

  • 3/5 X X. 1 year ago on Google
    Changing my review. They want me pay off other accounts that my son had but believed that did not belonged to me. Resulted that was my wife was joined in the other account but Suncoast did not explain me that clearly. After making an offer, Suncoast agreed and all has been paid off. All this issue could be avoided if simply be clear from the very beginning. Thanks to the branch's personnel that help me on this problem.

  • 5/5 Alexandria L. 1 year ago on Google
    Alexandria Gay was absolutely amazing! She made opening up an account and discussing car financing so easy and fun. She was completely thorough in explaining every detail. Thank you Alexandria!

  • 1/5 BG G. 1 year ago on Google
    I waited in line for a teller for over an hour. There was 30 people in line and the tellers were acting like they were taking a leisurely stroll on a Sunday afternoon. Not happy. One teller actually closed her window for 20 mins and added up a stack of checks. During the busiest time of the day. Im told its always like this. Poor management.

  • 5/5 Josh P. 1 year ago on Google
    Went here to setup a new account and inquire about getting a loan for a car and the moment I entered the building I was met with the utmost professionalism! Thanks so much to Diana, but the biggest of thank yous to Jose who truly exemplifies the epitome of customer care and gave me a great representation of of Suncoast is all about! Cheers.

  • 5/5 Genesis T. 1 year ago on Google
    Great customer service from Sam. 5 stars today for him since he was so nice, respectful and helpful. I had to go inside to withdrawal some money because the AMT had a stuck card and wasn’t working, which got me a little bit mad, but after he was so nice to me turned this into a good visit.

  • 5/5 Gyp D. 2 years ago on Google
    Micai provided excellent service. Personable, willing to go the extra mile and was very helpful showing me how to get the history of my accounts. Thank you very much!!!!


Call +1 800-999-5887 Open on Google Maps

Amenities


  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Drive-through

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