1/5 April J. 2 years ago on Google
Wanted
to
drop
off
jewelry
for
cleaning.
Saw
a
few
people
outside
the
store
waiting
for
service.
They
informed
me
there
was
a
problem
and
the
store
was
closed.
A
few
minutes
later
the
manager
Joanne
Benigno
came
out,
I
asked
to
speak
with
her.
The
whole
time
she
continued
to
address
the
person
I
was
with.
After
a
few
moments
I
asked
her
why
she
would
not
address
me.
Usually,
when
you
are
having
a
one
on
one
conversation
with
someone
common
courtesy
is
to
look
that
person
in
the
eye
or
at
least
face
them
when
talking.
She
said
she
faced
the
person
I
was
with
because
they
asked
her
a
question.
As
I
stated
earlier
I
thought
she
would
then
turn
and
talk
directly
to
me
but
she
continued
to
answer
my
questions
without
directing
it
to
me.
At
this
point
I
did
feel
she
was
being
very
disrespectful.
When
I
asked
her
again
why
she
would
not
address
me
directly
she
replied
that
I
was
attacking
her
and
also
said
a
few
more
rude
comments
and
walked
away.
I
was
told
by
another
employee
that
other
customers
were
very
upset
that
the
store
was
closed
prior
to
me
arriving.
Not
sure
but
after
that
comment
I
feel
the
manager
took
her
aggression,
rude
and
disrespectful
behavior
out
on
me.
Another
staff
member
came
out
and
said
they
could
not
take
my
items
to
be
cleaned
because
they
did
not
have
adequate
staff
and
that
she
was
also
not
allowed
to
physically
handle
the
item.
I
was
also
told
that
they
could
not
conduct
any
business
at
all
which
included
purchases,
exchanges
or
returns.
There
was
another
couple
who
was
there
after
me
and
she
did
help
them
and
took
there
item
which
she
had
to
handle
and
took
it
at
the
service
door.
I
then
walked
over
to
the
service
door
with
another
customer
and
we
asked
an
employee
that
came
out
to
give
us
the
managers
business
card.
They
started
telling
us
but
directing
there
comments
to
me
that
the
store
was
closed
and
they
made
exceptions
to
help
some
customers.
I
at
this
time
have
already
spent
more
time
discussing
my
concerns
and
asked
if
they
could
just
get
me
business
card.
This
seemed
to
take
a
long
time
for
them
to
return
and
I
almost
left
when
finally
the
Director
of
the
store
Franni
Stevens
came
out
to
talk
with
me.
She
acted
surprised
not
to
know
what
I
needed.
I
did
tell
her
I’m
sure
you
are
aware
of
my
concerns
and
she
said
she
did
not.
I
felt
that
she
did
because
she
made
a
few
comments
that
pertained
to
me.
At
this
time
I
had
enough
and
asked
if
she
had
the
managers
business
card
which
she
pulled
out
of
her
pocket.
I
don’t
know
why
she
just
did
not
give
it
to
me
as
soon
as
she
came
out.
This
was
a
very
disappointing
experience
with
the
employees
at
your
store
today.
Also,
it
is
never
a
good
policy
to
decide
to
help
some
customers
and
not
all.
If
the
store
is
closed
and
you
stated
come
back
another
day
then
that
would
have
solved
all
concerns
and
not
making
exceptions.
If
you
help
one
you
should
help
all.
3 people found this review helpful 👍