I went to return something that I purchased with my Macys credit card and Hanna (which I think is a manager) was the rudest person I’ve ever met in my life. I’m so disappointed and frustrated after my visit, she made me feel like the worst person because I bought a makeup and fragrance set for my girlfriend that she didn’t like and she made me show her the online order to make sure I didn’t get any gift with my purchase, she made me feel like I was taking something when I don’t need to. I just went to return something and she went on my client to check my transactions to make sure that I don’t usually return stuff and after all of that she made the return as no proof of purchase (even tho I bought it with my Macys card that I’ve had for years) and they didn’t return the money to my Macys card. They gave me the lowest price of the season (less than what I paid for) on a merchandise certificate that took more than a month to get to my house.

Store was really packed, costumers everywhere. Makes it a little hard to be helped by an employee. But variety of beauty products, fragrances, sunglasses, jewelry and others.

Cashiers don't pay attention and don't listen. Prior to my purchase I was inquiring on my points and credits. They failed to listen and charged me full price. After arguing with me, I eventually gave up and just had them return my purchase. They were more worried about gossip and other things that they just freely charged me. Place is trash.

I was very pleased with the great variety of merchandise in this store. Many styles in clothes and shoes to try. Their "Last Act" section had comfortable prices in merchandise that was very good. Unfortunately, this location is also very far from me. I'll remember to visit every time I'm in town.

The ladies Christina and Diana in the perfume department were amazing and friendly. Their customer service truly made my family’s day :) will come back to purchase more from them ❤️

4/7/23 No wonder so many Macy's are closed. Overpriced with little to No staff to help you. Dressing rooms & Cashiers scarce. Lots of merchandise no one seems to be buying & it is Easter/Passover weekend. Longtime Macy's customer( > 2 decades) cashier required that I had to fill out a new Macy card application as I hadn't been there in a couple yrs. Better selection at Target or even Walmart. Disappointing. Hope Macy's reaches out to me.

Well it is not Marshall Fields but times change and Macy's is the best dept. store chain left. Great selection and good prices but service is hit or miss. I understand the pressure department stores are under in the marketplace and appreciate Macy's efforts to stay relevant in today's retail climate. Also they still carry Frango Mints so that's a plus.

Good staff. Always makes good recommendations for fragrances when I stop in to grab a quick-buy on a fragrance I just need to stock back up on really quick. Sometimes pushy on trying to get me buy more, but I understand sales.

Terrible service. Me and my friend were testing out a couch we were OBVIOUSLY going to buy on the third floor, and then this lady walks up to us and kicks us OUT of the couch. Then proceeded to tell us we couldn’t sit on the couch, walking out we saw a man LOUNGING on a 3rd floor couch. If I could I would rate Macy’s 0 stars.

Perfume Counters are Bomb! Very helpful and gave me some samples with my purchase. I recently got into trying all the samples and they mostly help me decide on my next product purchase. Women’s Shoe department is lacking sizes and employees. Didn’t have my size and also didn’t try hard to help me find it at Macy’s. I sat right there in the Macy’s shoe department and ordered the shoes from Nordstrom.

The ladies where you purchase perfume and cologne were amazing. We spent a few dollars there but they took care of my wife and son like we were family. Would highly recommend seeing these women at work as they know their business and getting you to leave your comfort zone on fragrances.

Great sales!!! I found what I needed and more with the sale prices being so good!! Plus, they had great selections.

Good prices with great customer service to match. Lots of quality items on sale.

Is there any better department store to shop? I do mostly returns from online shopping. And they couldn't be more helpful. They are patient with my tons of returns, without receipts or as I look up my online order#. It's stressful for me when I finally get to the store to return the accumulated items. And they have a generous return & there's always a sale & I get quality items & pretty things ⭐️💕

Customer service is exceptional. The sales staff are a little pushy and don't give you much space to shop on your own. Felt a little suffocated in the perfume department, but overall, the store is clean and well kept.

I’m actually retired from Sunglass HUT at Lakeside Macys Michigan and your store is amazingly clean and organized and your people are very friendly. I’m quite impressed with management and your associates

On Wednesday August 16, I made a Presale on Elizabeth Arden Prevage day cream ( See photo) with a promise by the Sales Associate of shipping it to my address in Connecticut. The wrong item was shipped with a packing slip for another customer. I placed calls to the store several times without any success. I called the phone number on the packaging slip. The receiver said she was a customer and was on vacation in Tampa Florida at the same time that I was. She informed me that she received the wrong item as well but gave me the phone of someone who replied to her calls. I called and the Macy's associate/manager apologized and instructed me to send the wrong item back and keep the gift. I mailed the item back on August 29, the USPS tracking indicated that it was delivered on September 1st. Up till today that I am writing this review, September 13, I have not received the item I paid for. I have uploaded pictures as evidence. I wish it was possible to give a rating of zero (0) for this store, I would have.

I wish it was possible to give ZERO stars, this is the worst experience I’ve ever had with a company. Macys’s delivery team assembled a bed incorrectly, the bed broke. For three weeks now I’ve been attempting to get Macy’s to remove this bed set and issue a refund- three separate times they have deleted me from their schedule to remove this item, no one ever has any idea how said deletion has happened. I cannot fathom how one company can screw up this many times. I even contacted the CEO who promised this would be rectified, and yet another week has gone by where they haven’t showed up to the scheduled removal date and they can’t figure out why I’ve been deleted from the schedule. Never again will I or anyone I know drop a dime at this horrific store.

Macy's is my go-to place for formal wear. Normally, they go on Saturdays because they have deals. If you're signed up for email notifications, you will receive coupons that really come in handy. Normally, if I forget my coupon, the cashier will have one today the cashier made me feel like I was doing something wrong asking to use a coupon. Nevertheless, after she got clarification from a manager the coupon was fine, and it saved me over $10 on my daughter's dress. The moral of the story is don't let them deter you from get a deal, especially in this economy lol.

really wish I had something nice to say about Macy's. Bought planters, first arrived broken, and sent those back and received replacements. I went to this store and returned one of the replacements, the assistant told me I'm getting no refund because the balance shows 0, and I can either contact the customer service myself or she can do it and I need to wait for 30+min. In a crunch of time, I decided to do it myself, but she took the returned item, now their customer service says only the store can give me the refund. so you just get kicked back and forth and no one wants to give you your money back, meanwhile they would gladly take the item. never again, try to keep up Macy's!

Customer service counter is so ridiculous. They are incredibly incompetent and it’s the same women here all the time. They don’t know how to do their jobs, they’re rude, ignorant to the return and exchange policies, and are more than happy to pawn whatever issue you have off on someone else. I had an online order that I needed to exchange, and instead of actually doing her job, Cheryl called customer service and handed me the store phone to basically place a new order from scratch with someone who barely spoke English as she left the counter to go pet someone’s dog elsewhere in the store. The customer service agent on the phone had zero of my information and asked for my social security number and date of birth to “verify” my Macys card which they should have had on file since Cheryl was “supposed” to have provided him with my order information. I said no because I’m standing in the middle of a crowded store and to just charge it to my Macys card. I got so angry and frustrated with this absurd scenario I just cancelled the entire transaction and gave up on getting an exchange. I’m probably just going to mail back the shirt. The women at this desk are so incredibly unhelpful im baffled that they even still have a job. Another woman who appeared to MAYBE be a manager walked around and promptly disappeared when she realized the complete nonsense that was going on with me. I’ve been a Macys cardholder for a long time and I’ve never had so much trouble returning or exchanging something. After this and other recent experiences in this store I’ll probably just give up on anything in-person ever again unless I want to lose my mind with these compete morons

Kim Brown (K. Renaa!) is about the best the come. She helped me purchase a mattress and box spring for my mother very recently--I could not have asked for anyone sharper, kinder, one-of-a-kind. She taught me a thing or two about mattresses, and was a joy to talk to all the while. A smarty, a beauty--I left Macy's feeling elevated the whole day after talking to her. Pleased and honored to have purchased this furniture from such a special female. All the best to you, Kim! Thank you and take good care of you :) :) :)

Wow! What started out as a nightmare because stores refuse to transfer within themselves(absurd) but I tried calling men’s department and got no where! So I branched out to other departments, sure enough Manager Ashley Morris in M.A.C answered and got all my information and made someone call me. We needed a specific size & style because Brandon location couldn’t have it shipped. Liz the personal shopper completed my order and got me the pants. I am grateful for them. If it wasn’t for them this would have a lower star rating. Please start picking up the phone! Men’s department!!

This Macy's was impeccable! I think it must be the location (Westshore Tampa) because others I've been in look like a bargain basement yard sale. This one was clean, organized and well stocked. Only problem was there was one dressing room open in the women's dept and that was not enough.

I wanted to share my experience today with one of the store clerks in the Macys there in Tampa. I drove from Kissimmee to Tampa for a meeting. I was feeling out of place so I stopped in to purchase a dress rather than wearing pants. I picked a green dress and the woman who helped me, helped looked up my account since I also didn’t have my card. Her service went above and beyond. After I purchased the dress I asked her if I could change into the dress in the dressing room. She immediately said yes, she took the tags off carefully, placed the dress in the fitting room and gave me a bag for my other clothes. I wish I remembered her name but she was a taller, thin lady in the women’s section. I just wanted to share how grateful I am for her service.

I dont shop here often. So expensive. We were trying to find a prom dress for my girlfriends daughter but was kinda ridiculous. Associates were friendly and helpful

A very Macy's experience... Obviously, a great thing. Not a lot of staff around, but checkout was a pleasant experience and the store had a good variety of inventory.

Worst service ever at perfume section. Language barrier is zero excuse. I came an hour before closing. 1 couple was being waited on. No issue there but 2 ladies were doing nothing, back turned no hi no can I help you… nothing Don’t come to this location if you want service or want to be waited on. These employees clearly don’t want to be there. I circled the counter slowly 3 times stopped and looked at the item I wanted… lady did not ask if I needed help or anything. Macy’s the customer service at this location is lacking severely. I am doing Xmas shopping and was ready to spend $500 on 3 perfume sets ( 150-175 ea ). I will gladly take my business to Dillard’s or Nordstrom’s . #dobetter

I hate to say this but I only dashed in here to use the ladies room. So wonderful Macy's they had all kinds of beautiful things and lots of things on sale. It's a very clean store

Pretty well stocked and had great deals on many items. Only downside was I wish they had more variety between high end jewelry and costume jewelry. They need more in-between options.

I am highly upset with the customer service and the time I've wasted ordering something from this online store. TWICE, NOT ONCE BUT TWICE I ordered what is in the picture below, and each time it got delivered, I received the wrong item. When I returned it the 1st time to the westshore store the customer service rep said they might have one in stock but it's a 50/50 chance that's right and wouldn't help me find it. The second time I ordered it and returned it I went to the Macy's in Brandon and the customer service rep said they have it at the westshore location and gave me a ticket to give to them so they could find it even though I explained what happened at that location and the false promise I was given just like what he was telling me. The rep ensured that they should have it and to even ask for them to check the backstock. So fine. I went back to the westshore location and turned in the ticket only to be told they don't have it, and it was a "last chance item" and that there is no backstock. So I wasted all of my time because I was given false hope and wrong information. Never trusting them again! Such a headache!

Macy’s has high quality, name brand clothing, jewelry, shoes, cosmetics, and houseware. Store is always clean and in order and they usually have some good sales going on. I got a Calvin Klein sports bra, Calvin Klein workout pants, and DKNY workout pants all for 50% off.

I struggled to find assistance at the make-up counters for the first 12 minutes that I walked around. The young lady near the Tarte make-up was friendly, knowledgeable, and patient. She ensured all my questions were answered and worked diligently to balance her time between me and two other customers. I can respect her efforts working within the conditions of being short-staffed in the middle of a week day.

Very run down looking store. Merchandise looked thrown on tables and not folded or arranged. Only 1 fitting room open in the very back of 2nd glory - why? There were clerk's standings around talking on personal phones or to each other. Very disappointed in whole experience.

All Cosmetic's on 1st floor wonderful! 2nd floor women's clothes Very disappointing !! No real sales like all other stores now. Merchandise also below par. Macy's sure isn't the store it use to b !!

Year's ago this was my favorite store to shop. The vibe and selections have gone down. The employees don't even look happy. I don't know if bringing the toy chain into the store is going to make a significant impact. Hopefully they'll bounce back

I love going to Macy’s! I can always find what I need and the staff is very helpful and attentive! Great deals if you get coupons, open up a credit card with them or just in general they always have great deals going on .

I wasn't impressed with the store. They are extremely shot staffed and the place felt dirty. It appears they were doing some sort of inventory, and we kept getting in they gentleman's way The staff was extremely polite, but clearly lacking in enough help.

I visited Macy's to return 1 item and exchange another item. The return service representative was so nice. I told her the dress was too large. She made a compliment about the dress. I told her I needed a medium. She checked the inventory and replied we have the medium in stock. I said great! point me in the right direction so I can purchase it. She replied its on the second floor. But I can return this one and charge and send the medium to your house. I replied AWESOME!!!! that will definitely work for me because I am tired I don't feel like doing too much walking. She processed my order and give me an expected arrival time. I was so excited about her friendly customer service she provided..

I worked directly with Tom in the Mens Suit Department. Tom was incredibly informative and also patient with me since I am new to this type of attire. He was here and there grabbing items for me to try on and also providing great styling tips. Tom not only deserves a raise, but he also should be recognized as one of the best most informative workers I have talked to at any store.

I will always LOVE Macys, it’s changed recently as there aren’t as many associates available which I can understand due to less volume/staffing issues etc but if you’re going to any Macys in Tampa this is the one

I've already wrote a very long detailed description of this store and the entire Mall. Do not waste your time

For the most part (a good majority) the employees are willing to help you find whatever you're looking for. The inventory is usually pretty good. The jewelry selection for men and women is decent and the sales are good. A solid 4 stars for Tampa Macy's.