Today was after Christmas 🎄 50% sale so you can imagine the madnes,, of course the lines were long but manageable. My sales associate was Dorothy OMG 🤩 she was so so amazing I can see why she is the Manager I was so confused about what I wanted and she matched up each charm so well she made my shopping experience very easy even if it took me 1hr to decide she was so patient with me. I will be asking for Dorothy every time I pop into Pandora . Thank Yoy so much Dorothy 💖.

I've been to several Pandora stores, and this is the only one I will continue coming to. The managers, Sandra and Jackie, always make every customer feel so welcome. The associates are always trying to help and find you the best deals and options for your needs. They keep me coming back, just with the phenomenal customer service they provide.

What can i say? Excellent customer service. I came into the store just to browse and i was greeted by the friendly staff and warm inviting atmosphere. I ended up walking away with some interesting early birthday gifts for my Mother in law needless to say. Anderly & Sandra helped me tremendously.

I have a bracelet for years and nothing. I now purchased $400 worth of jewelry that got so ugly in 3 days and the rhinestone fell off of the other… I kept driving 45+ mins just for a cleaning that was not working and I think that is when the rhinestone couldn’t hold any longer… and I feel like I have been wasting my time every drive there! Last manager had me go over just to say when I got there, “hey just call this number and they will take care of it” so I did and I then sent my rings back and now they claimed they have not received them! Smh🤦🏽‍♀️ and I’m still out of my $400 and now the rings are apparently “lost in the mail”. I hate that I feel like I threw my money away and don’t have the rings either but NO ONE cares enough to do anything about it!

They were extremely personable. They helped me match my bracelet to a new style. I felt like they were family because it's like they knew my style. I even loved hiw they took care of my jewelry. #Loyal toPandora

Dorothy helped me to design my beautiful charm bracelet!! and I couldn’t be happier. Great customer service and so helpful.

I purchased the bracelet of my dreams and it didn’t fit. I was so bummed! Came in to the Brandon Mall location and was assisted by Jackie. She was more than accommodating and Sandra, the manager, went above and beyond to hook me up for my milestone birthday. Thank you so much ladies, you made my first Pandora experience so wonderful from beginning to end.

The worst customer service I have ever experienced. I got a gift from a family member for Christmas, but had receipt and proof the items were purchased. I went in trying to return the items for a refund via check, (since the item was purchased on another persons card we could not refund it to the original payment) like their return policy states on the receipt, this is acceptable and allowed. I spoke to an associate and then Sandra, a manager, where she refused to honor the return policy that is stated on the receipt. I ended up calling customer service where they said the store should be able to do the return for me and request the check as my refund, and I even ended up calling customer service in front of the manager Sandra, where they told her she can do the return and she refused! Now I am inconvenienced to package the item and ship it back to the warehouse, when Sandra could have done this for me! This is what she is paid to do! She even tried saying she has no proof we paid for the items, accusing us of stealing the items, even after I showed her the bank statement showing this was a debit card purchase! It matched the date, time, and location of the store on the receipt! Even after corporate had said she was permitted to do this return like explained she refused! I have spent thousands of dollars at Pandora, and from this experience, I refuse to ever support this company again. Especially that store.

Jackie from store # 184 was amazing. She helped with finding a set that will commemorate my brother who passed in a beautiful and meaningful way. She was sensitive and thoughtful with the whole process. Thank you Jackie for being wonderful.

Great birthday gift and Dorothy was phenomenal and sooo patient with my mom being a first time buyer she sure did go above and beyond to please her 🥰.

First experience and I am very happy that I came. This is so beautiful and it feels like a personal and thoughtful gift. Dorothy was the person that helped me on this process and she was amazing and it really helped that she asked if it was my first time because she took her time to explain and asked questions to help me find the perfect gift. I am definitely returning, first time but not last. Thank you!!

Sandra is the best. Super friendly and patient and took her time without feeling pushy. She listened and help make a beautiful bracelet with my family. Thanks for the experience 🙏🏽

From picking out and arranging the charms to cleaning our bracelets.Anderly was soooo nice , and fast with everything. Most definitely coming back to see her !💓

I had a wonderful experience. Jackie, Anderly, and Arianna were great. They told me about the engraving, which I had no idea about. I decided to get it. I’m for sure making this my go-to gift place.

I visited this location last week and I must say the store manager Sandra had me wanting to buy the whole store. She was very polite, funny and she made me smile alot. I typically always go to the location on international since I’m always passing it but I think I will be back to this location specifically because of the customer service.

10/10 experience. Anderly was super nice and super helpful. and she was a super convincing person when it comes to buying things. goes above and beyond looking for the exact item that you want even if it means tearing down the entire store. shes the realest of the real. love her

Jacqueline was super helpful and friendly. She made my entire buying process super easy and very quick! We will definitely be back to see her

Jacqueline gave me the best customer service. She help me get my boyfriend a spider man charm. She was very nice. Love her attitude.

Jacqueline help me find a beautiful gift set. She was very kind and sweet. Will be back to shop with her. Great customer service.

Jacqueline was awesome. She show my mom charms and rings. We ended buying $350.00 or more due to help love and kindness. Love Jackie

Jacqueline is the best. She help me find a present for my daughter bday. She show me a lot of items for her fit. I ended up buying bracelet with charms. Thank you for making me feel like home while I was shopping. Your customer service was beyond excellent. I will be back to shop with her.

I had a wonderful experience at Pandora in the Brandon mall! Anderly and Sandra were friendly, knowledgeable, and patient. They helped me pick out beautiful pieces and I’m very happy with my purchase. Stop by the store, ask for these ladies, and you won’t be disappointed.

Sandra (the manager) helped me get charms for my bracelet from the new marvel collection! I am so glad I had such a good experience considering it was my first time in this location. I will be back. Thanks again😄

Had a truly amazing experience shopping here. Anderly was very helpful and definitely went above and beyond. I had no idea what to get for my significant other but she took the time to help me find the perfect gift for her. I felt like Anderly really cared and wasn't just trying to make the sale. Im sure I will be returning again soon because of the incredible service she provided.

this is my first time shopping here and will certainly be my last time. The buy online pick up in store option is a joke. I thought I was saving time by doing so. It’s been 20 hours since I placed my order and it’s still not fulfilled. You are better off going in person. On top of that it is impossible to get a hold of anyone in the store to ask a question because they do not answer the phones. I had to utilize the online chat to speak with someone who probably doesn’t even live in my state. As for that experience, I voiced my concern about my order and the agent’s response was if you don’t pick up your order in 3 days it cancels. What?! It’s a mess. A very frustrating shopping experience with this Brandon store. Never again!

I went into this store today looking for something to get for my mom and and i was so impressed by Anderly for taking the time and really being so sweet and kind with me. she was so well put together and i will be coming back !!!

I love my bracelet and the charms are adorable and fitting to my personal liking. Just in time for a little spoiling for myself thanks to Anderly for guiding me to a perfect ending of my day!

I came to Pandora last week for the very first time ever with the highest expectations based on their sterling reputation, upper echelon level of customer satisfaction and service and mere heightened quality of jewelry attached to its name, and this was one of the worst experiences I’ve ever had in any business establishment period. The level of disrespect, dishonesty, unprofessionalism and blatant deception is very profound. I bought a bracelet for my grandmother for her birthday but she unfortunately abruptly passed. I came to return the bracelet and the Manager named Sandra working at the Brandon Westfield Mall location denied my return although it has only been 3 days since the purchase. I was not given a box for the bracelet or the charms when I initially bought it, which I found odd, the worker Amber made me wear it on my wrist myself which I didn’t think too much of at the time, as I was going home to wrap it myself anyway (and put it in a safe location until it had been wrapped.) Sandra still denied my return. The fact that I just spent over $700 not even 3 days ago on a bracelet and am unable to get a return is so unprofessional and deceivable when I had previously asked Amber about the charms and the return policy. If there is anything anyone can do to help, please reach out to me. Thank you (Brandon Mall location)

I’m only giving this one star, because 0 stars is not an option. I have been shopping at Pandora Brandon with Emily for a long time, and I love working with her. She’s attentive, knowledgeable and kind. Unfortunately, as of recent I have noticed a new manager Sandra be extremely disrespectful towards Emily. As Emily was helping me with a transaction, she asked Sandra for help and I have never witnessed a manager degrade their employee so badly. She spoke to Emily in a condescending tone, treated her like she did not know what she was doing, and completely disregarded me as a guest. I felt badly for Emily, as she does not deserve to be treated as such. If this is how the new manager treats her team and the guests coming in, I do not think I will be bringing my business back. No guest or employee should have to experience what I experienced that day. Very disappointed.

The sales staff were extremely kind and helpful. They showed us additional charms to go along with the story we are telling. Gabby was very sweet during our visit. Her manager Sandra was helpful when we asked about charms that had been retired and helped us find a recent charm. We will continue to shop at this location.

Worst service I have received from a customer service company! I had to call four times, because nobody would answer the call. I called an hour before closing to ask about the repair process for my bracelet clasp. The lady Sandra told me there is nothing she can do to repair my broken clasp, because I don’t have a receipt. I told her 4 times it was a gift from months ago. She said it there is no phone number to the repair service and they wouldn’t be able to help me. This is ABSOLUTELY HORRIBLE!

I honestly never write reviews but my most recent experience at this location deserves a 5 star review. I was trying to find something for the holidays and had an awful experience at other locations. Anderly helped find just what I needed in seconds. She went above and beyond for me even when the store was busy. Every location NEEDS an Anderly. I will definitely come back in the near future!

I absolutely loved the service and care that I received from Pandora Brandon, everyone was a joy to encounter, from the management team to my favorite representative Anderly, who treated me like a SUPER STAR!!! I love these ladies and I highly recommend that particular location. They consistently deliver 5 star customer service.

What can I say about the staff here! I was coming into to buy a gift for my mother for Christmas, and I was lucky to be approached by the manager, Sandra. This store is so well ran, clean, and everyone was so friendly. Sandra was so kind and helped me make the perfect bracelet for my mom this Christmas. I will definitely be returning after the service I received from her! 5/5 stars!!

I went to the store and Jackie help me. I was looking for a special gift for my mother and she was more than helpful what an absolutely delightful person. I end it up with more than I wanted definitely will be back to this store dor my follow up purchases. Thank you Jackie for your courtesy and attention.

The sales rep Jacqueline was amazing. I told her what inspired looking for and she went above to make sure I left with everything I wanted and more.

Love this store. Staff is so friendly, and the product is excellent quality. My daughter's love getting gifts from here.

Sandra,Jackie, and Anderly were all very helpful. I came to buy only a pair of earrings, ended up leaving with $800 and a new credit card. Thank you Pandora Brandon for making my day so much better after I had a horrible morning. Will be coming specifically to this pandora store because of the customer service.

The store customer service is a all low. Associates isn’t able to handle tough situations. The manager is just as clueless at associates. No one takes the time to actually listen to the problem and send you to corporate just to have them do their job for them. Corporate was able to handle my problem with no problem no and questioned why wasn’t the store able to assist.

Jacqueline help me find some mean full charms. I love her personality. She made me feel like i was at home. Shes a very wonderful person. Great customer service...

Associate Store Manager Jackie was sooo awesome and kind in helping me pick out special gifts for my mom. I had a very efficient and friendly experience with her wonderful customer service experience! Not to mention Military discount applied at checkout. Thank you for your wonderful customer service Jackie!

The staff at this location couldn’t have been more helpful. I went in to return a ring from a pandora in an airport which was misinformed about returning it another location. The ladies there were so nice, they couldn’t do a refund but they did let me pick out a beautiful piece of jewelry. It was a very generous courtesy of them to do. I highly recommend, beautiful jewelry options and great staff!

Jackie and Natasha were super awesome and helpful. This was mine and my best friend’s first time in to get matching rings. They helped us try everything on and find our sizes. Great folks!

Jacqueline was grate help. Found everything I wanted. Excellent customer service.

Jacqueline help me find charms for my mom. She pointed out the new butterfly the wings move and I absolutely love it. Great customer service.

Jacqueline gave me excellent service. She help me find a beautiful gift set for my girlfriend. Her pick was a beauty Sparkling Herbarium gift set. Will be back to shop with her. Check her out at Brandon Mall Pandora store she’s awesome. Love her style.

Jacqueline give me great customer service. She help me find matching bracelet and charms for me and my boyfriend. Absolutely love her pick. Awesome customer service.