Update 04/05/23 Dear Future Resident, before you walk into the leasing office, I suggest you park your car somewhere in the community and walk the area, every year it gets worse, you'll get the picture once you take a stroll through the area. Dead foliage and landscape all over the place. Riffraff: Look up the slang version of the word; that's what's happening to this community. A few days ago at the pool, a resident who probably suffers from PTSD and might have been off his medications scared a few people out the pool with his aggressive behavior. I'm not sure where the office staff takes "Future Residents" to view their apartments; it must be nicer than wherever you land your apartment in this community and take a look at the dead landscape all year round. We pay nearly $1500.00 a month for 720sqft of living space, no water meters and you pay for water to a company based out of Texas, how do you measure that.

They've been bought by two different management companies since I moved here a few years ago, and the newest system they use for paying rent (Bilt) charges a $9 transaction fee unless you get a credit card from them and use it 🙃 I didn't agree to that in my lease....ridiculous and money-hungry

I’ve been living here for a year now and my experience in the beginning was really good and now not so much. I think it’s great they want to renovate and upgrade things but some of these upgrades have seriously made me not want to renew my lease here. They added washer and dryers, which I was extremely excited for but come to find out they placed this 2 in 1 washer/dryer right in the middle of my closet in the bedroom. Causing no space whatsoever and to add on you can only do extremely small loads because it won’t dry right. Fast forward a few months they are now knocking out the only cabinet space for food in the apartment. It was one thing with the washer and dryer and now I am living in an apartment with no space for anything yet they want to throw in luxurious into the name and increase the price for these apartments. I am definitely unhappy with my experience here and bringing food trucks to the apartments doesn’t make up for the lack of space or pricing for these apartments. There is definitely better places out there to live just wish it didn’t have to be this way.

My husband and most of the resident in the vicinity of building three feel the abuse this out of State third party management company that manages and operates this community are imposing. there taking advantage of the economic situation the country is facing with astronomical rent hikes for the third year in a row. We moved here in 2010 when it was called Swan Lake Apartments and the other side, where the leasing office currently exist, was called Heron Cove Apartments. The move-in rate was about $700.00 and we ended at $974.00, not bad for a nine year stretch and before the new management/owners took it over about three years ago. When we signed the new lease with the new managing company it went up from $974.00 to $1180.ish, and now we're in the $1400's and facing another increase according to the residents receiving their lease renewal notices. Let me be clear first, we can afford to stay, if we chose to; but we're not. Some financial institutions and the lenders use usury as a form of making money, we don't know what it's called for the housing market, but they are stealing and using world economics as their scapegoat. My husband is a Sole Proprietor of a small business that he created and operates about 10 years ago, the economy hasn't affected the way he does business and he hasn't had the need to increase his rates. It's pure greed what they are doing in this community and surrounding communities in the area. My advice to renter's, look for a community where the owners live, work and play in Florida; but still do your homework about the community and what the residents have to say.before you move in; walk the premises and start a conversation.

Customer service it have been nothing else besides awful. Apartments are beautiful but they should worry more about their residents once they start leaving in there. Besides Dionedy , manager and especially Gloria and the short hair one that her mom works in the company they do not worry at all about their residents .

Honestly super let down. This place used to be great until new management changed everything around. Used to be about 850-900 a year or so ago. Now that they've put new paint on the parking lot and buildings, removed storage areas and added inefficient washer dryer cubes that make your electricity skyrocket they want to charge almost double for the same unit. Not to mention removing all the trees, mulch and various shrubbery for tacky white stones. I'm mostly this upset because they rocked before new management. I was recommending them to everyone in the hospital I work at! Now it's hard to justify these prices over apartments that are actually 'luxury' and not just luxury in name and price.

Hands down worst management of any business I’ve ever had the misfortune of dealing with. They do not communicate with you. If you stop by the office to talk to them they say they’re too busy, send an email. Sent SEVERAL emails, no response. Left SEVERAL voicemails, no response. This was the case with every neighbor in my building and friends that also live in the community on the other side. When you break your lease after they’ve nickel and dimed you for every possible thing, (always unjustifiable things) they just send you to collections, after ignoring you the whole time you tried reaching out. They don’t hold their end of the deal on anything. You pay for 5 days of valet trash a week and you’re lucky if they pick it up twice. When I moved in a few years ago it was around $800 for a 2 bedroom. When I left my new neighbor was paying $1500 for a 600 sq ft. 1 bedroom. They ripped cabinets out of all the upstairs units in an attempt to look nicer but all it did was take away what little storage space you had, would’ve done it to the downstairs units too but couldn’t because of the plumbing. The remodels were done so sloppy and took entirely too long. It wasn’t as pretty when it was Swan Lake but before they got bought out and changed the name management was very respectful and attentive. If all these 1 star reviews are saying the same thing, and the only positive ones are from people who just moved in and haven’t had a chance to see how horrible this place is, what does that tell you? Don’t waste your time or money.

If I could give negative stars I would. Just moved out after a horrible year living here. There’s black mold that forms on walls, air vents, and piles up in bathroom tubs (bleach can only go so far). Not only has this caused actual health problems and multiple pulmonary specialist visits but the apartments are infested with roaches. It’s dirty. Maintenance leaves a disaster in your home after entering and also leaves doors wide open for hours during service (caught on camera) and not only that the company will try to scam you no matter what. Professional floor cleaning and bleaching was done upon leaving. Removing more mold from walls than I’ve ever seen. If scrubbing your moldy walls and vents isn’t up to cleaning standards upon move out you might as well tear down all the buildings because everyone has the same issues and you neglect to listen. Not only roaches infesting but rats outside buildings nesting and chewing on vinyl, dirty area, and WAY over priced. They claim a fully renovated unit with washer and dryer but those don’t even work. Word gets around which is why the apartment next to me wasn’t filled for over 9 months. Good luck to anyone especially that tries to live here and is already figuring out the worst. Wait one more year and you’ll have to shut down regardless. Good thing my dad owns half of Tampa bay, enjoy the phone calls this week!

Regret resigning my lease. They "remodeled the kitchen" and took out all storage space. The ammeneties are hardly actually open, the grills never have fuel since the new company took over, the parking is ridiculous, and they put in a small 2 in 1 washer/dryer that is an absolute joke and waste of space in the only closet you have. Takes hours to do maybe two outfits at most and doubles the electric bill. All of my neighbors agree that it does not feel like a home anymore. All that plus a fun rent increase. Just all around very disappointing.

While living there it was okay. Nothing to brag about, walls are thin but it’s apartment living. Main reason for the one star review is after moving out, 2 years later they sent a cleaning fee out to collections. Never called, never sent an email, never sent a bill, just straight to collections damaging my credit. That’s just scummy business. Can not recommend. Should of been covered by the deposit. Should of contacted me first. If a collection agency can call me they could of too.

Please disregard all the fake reviews with 5 stars. If you listen to the actual residents you would definitely see the pattern of this place going downhill from the time new management arrived. CAR WAS TOWED in the middle of the night like total scammers from the spot that has no signs whatsoever! So be prepared to cancel your plans, seeing your family, going to work or Sunday church. Feel free to call the sheriffs office to see who towed your car and go take it from CASH ONLY PLACE (that gives you idea right away what kind of “company” works with our management’s permission). Prices went up $700 over the year and a half. Did remodeling but 800sq ft apartment doesn’t cost that much by any means. You can’t dry your clothes in washer/dryer cause it takes literally 3-4 hrs to do so with half full machine. So don’t fall for having washer/dryer in your place. Charge you for everything they possibly can. Neighbor that is clearly using something and harasses our family was reported to the office but heard only: if something happens just call the police. Wanted to change the unit due to unsafe conditions but was refused to do so with keeping the same price as we have now. No HUMAN FACTOR and understanding. It’s not them who is living with a neighbor that’s using something, why bother. So if you value your life or life of your kids, don’t move here

Personally, I haven’t had a single problem with the staff or the apartment complex. I’m actually quite grateful because my husband and I were in a bad situation and Adrian/Angela helped us move in within the span of about less than two weeks. We picked this place over others due to the two large dog parks which our dogs love! The all hardwood floors are a bonus! The staff is really willing to help and is extremely helpful. We’ve only been living here approximately two weeks, but so far we feel blessed. We’re beyond thankful to have found Seven Lakes and Adrian! I’ve moved in the past to two different apartment complexes and have never met someone who cares as much as he does. Move to a place where the staff CARES and are always willing to help! On top of all that, no more icky carpets! Living here is a win-win.

Horrible. Black mold no matter how much bleach I use. The washer and dryer they installed is an absolute joke. It takes 3 hours to do a small load of laundry and takes up all the space in your only closet, the rent is INSANE for how small the space is, the rodent problem is unimaginable and maintenence just put some chicken wire over a massive hole they chewed through my porch roof and just patched the hole in my bedroom ceiling where they were coming in and leaving insulation on my floor, the "renovations" took out all the cabinet space in the kitchen so now I have to leave my dishes in the washer or on my table, the new parking rules require a huge "safely towing" sticker on my car, the pool always has trash in the water or old chewed up pizza crusts on the deck, the valet trash service doesnt always come which leads to the rodents chewing through the bags and leaving garbage all over the porch on a regular basis, the list just goes on. I regret resigning my lease and absolutely will not be staying to sign again. Trash complex that pretends to be nice because of the surround neighborhood.

Had a water heater malfunction. My maintenance request was handled very quickly. The technician was top notch as are all the maintenance technicians at this complex. A++++

Really glad I moved here! Jordan is the one I signed with and he’s always so nice and makes sure everything is taken care of quickly. Dio also always happy to help me when I have a question. Never had issues reaching either of them to make service requests. Plus they get taken care of quickly! Apartments are nicely updated, area is well kept.

I called here to inquire about renting and Rachel has been absolutely amazing. She deserves everything good in life. She's not only a beautiful person, but a beautiful and honest agent as well. She absolutely made sure to tell me everything I needed to know, and made sure to let me about all the benefits of living here; she was sincerely amazing and patient. I wish she was the leasing agent everywhere. My Dad and I used to live here around 10 years ago and I can honestly say they have made a lot of improvements. The community, even just on the outside looks far better. I'm still not sure I'll live here, a big turn off for me was the hardwood flooring, which produces a lot of echo. I strongly wish they had carpeted options. Still considering. Thank you Rachel!

My experience with seven lakes was the worst thing that ever happened to me out of all apartments I lived at. The management team has no communication whatsoever. They kicked us out on a 3-day notice without a longer warning all because Samantha one of the new people doesn’t know how to put in the right move out date for a resident. There are tons of roaches and ants in all units and they forcefully charge you for valet trash and never pick up the trash. Adrian is very unprofessional and the maintenance team are creepy people. My neighbors even told me they get scammed by these people all the time how they say the payment is late even tho it is never late, just another way how they take more money from you. If I could give this place -0 stars I would. Only consider moving here if you want to be stressed out.

Good location, best apartments you can find that are still somewhat “affordable” in Tampa. Haven’t had much of a problem bug wise. The new maintenance team takes their time to get work requests, and the appliances are not the greatest, the lining in my bath tub started to crack, garbage disposal broke, and sinks didn’t drain easily, etc, etc. The washer dryer combo is rough too, would recommend just using the on-site laundry room. But Rachel helped me and my roommate get in to a new apartment and she has been very helpful with everything else. Not a luxury apartment but it’s definitely a decent apartment, the price and location is tough to beat.

Would love to resign my lease but management can’t give me a an updated lease price until 45 days before it’s up. How are we expected to find somewhere to live if they jack-up their prices in a months time? You would assume the management would be trying their best to keep tenants that pay their rent every month without an issue but that doesn’t seem to be the case. But instead they are more concerned with price gouging rather than looking out for hard working tenants. Especially with the fact that the apartment complex has multiple vacancies. Guess I’ll have to continue searching!

Issues with others smoking in unit never resolved in over 7 months of complaining to management. And when it came to getting paperwork for move out to be completed and returned to new complex they ignored and caused me to pay a higher deposit fee. New complex said we are not the first to move from here and not get any requested forms returned by these people. Would never recommend this complex ever. This place has gone so down hill. We had three different property management while here and it just gotten more expensive and less care about the tenants..

I like living here. It's quiet and there are lots of walking trails for my dog. The maintenance are very kind, but I have a problem with my combo washer/dryer that they haven't been able to fix. But they respond quickly! Minimal pests here, I rarely ever see them. Two issues: office staff made my move in experience a whole nightmare (if you get Dio as your leasing agent, ask for someone else), and it's too expensive ($1500 for a 1/1 is excessive. I get that it's market price, but be so for real). But that's it. Thank you to Osmany & Sandor of the maintenance team for fixing some stuff around my place :)

The guys did an awesome job,, they jumped on my leak and fixed it along with my garbage disposal and while they were here they fixed one of my bifold closet doors, great guys, professional, fast, and very nice and polite,

Disclaimer: I’ve been living at this complex for a year and currently moved to a bigger unit! :) I am so thankful to have seven lakes. I really like the property itself with the numerous lakes and beautiful scenery. Despite the negative reviews about the renovations, they are quite nice. I like that we have a washer and dryer in unit. I like that there’s granite counter tops and new appliances. Staff has always been wonderful, especially Adrian who helped my bf and I transfer to our new unit. While it may be difficult to get a hold of the leasing office sometimes through the phone, I recommend just visiting the office. People are always friendly and prompt with their help. I guess the only cons at the complex is I noticed a roach issue. It happened at my former unit and my new unit despite the cleaning crews “best” effort to clean our apartment. However, the apartment has been very understanding and have made an effort to get pest control involved asap as well as offer the cleaning crew to come in and clean our new unit. Honestly with Tampa’s crazy apartment prices, their units are fairly priced in comparison to other neighborhoods in Tampa.

Language barrier seemed to be the biggest issue. They were called out a few weeks ago but I wasn’t home. The issue was resolved, so I called them back only this time I was there. He kept saying it was running beautifully and tried to leave. I had to explain multiple times what the issue was. Finally he said ok and left. No word on the next steps. I tried calling the office a few times but no answer. He showed back up with someone else with the same language barrier. After explaining again over and over what the issue was they advised that the warranty company will have to come out but they don’t know when.

My experience with maintenance here was incredible, my A/C had a strong burning smell and the technician Sandor answered my call and fixed it very quickly, I thought my Air Conditioning would not work again. Thank you so much

Maintenance has always come to fix any issues we had within 24 hrs! Specifically, Osmany has been a huge help! Our AC broke down and he came to fix it within the hour during a holiday (Labor Day). Osmany also came to fix the bathroom fan and door lock and we was super quick. I really appreciate him; he’s very kind, helpful, a hard-worker, and very fast!

Good maintenance service. Sandor has always accommodated my requests. I hope he always comes to my apartment, he does a great job.

Sandor and Osmany are great maintenance workers. They are always on time and do a wonderful job with everything they fix in my apartment! I appreciate their kindness and good work.

I wanted to address the amazing maintenance staff. They have been so attentive and prompt in maintenance calls, especially Osmany. My air conditioning went out around 7:00 pm (after office hours) and he was the one to respond with all the solutions to fix the issue and so my family could have a comfortable night! Thank you again, you're the best!

The maintenance staff are friendly here and always willing to assist. BIG Shoutout to Alan for helping me when i transfer to another unit ,and for is his quick response to request. Alan is kind professional and a hard worker ... Thank you again Alan .

My experience in the apartments has been the best. The Maintenance colleagues have very good attention to the residents, referring to Osmany, very good work, he always solves problems in the best way and very quickly.

I just moved in and it’s very nice and it’s good for what you pay for. As well as the leasing agent in the office are very helpful and understanding. Jordan is my leasing agent and he does very well. I recommend going to him if looking for an apartment.

Shoutout to Jordan for making the application process as smooth as possible. He made sure to answer all of our questions and followed up with us along the way. I really appreciate the good customer service since I haven’t had a good experience with other apartment complexes. Highly recommend Seven Lakes!

Maintenance is amazing here. I put in a maintenance request this morning and within an hour or two maintenance was here to fix it. Sandor and Osmany where very friendly and even went out of there way to help me hang up something in my apartment. I have been here for almost a year and every single time I have put in a maintenance request it has been fixed/addressed urgently.

Gloria is the most incredible person and property manager. She’s so personable and thorough in her professional expertise. I toured so many properties and Gloria is by far the most incredible professional that I met. The apartments are just lovely with so many amenities and a fantastic location! That doesn’t matter though without a dedicated and caring staff. That’s exactly what she provides. With Gloria there leading the team, every resident is in great hands!

Gloria Valdez the Assistant Property Manager has been the most helpful,most pleasant, and most wonderful person I have had the pleasure of interacting with while living here at Seven Lakes. Her commitment to excellence is seen in the way she treats each tenet with care and respect. Thank you for everything Gloria!!

My review is for one of Seven Lakes employee. Whenever I have gone into the leasing office, I have always been greeting with a very professional team. One of your shinning stars is Gloria Valdez. No matter how busy Gloria is she always takes the time to greet me. Every question that I have asked her is answered in a way that I feel she truly cared about my concern. In this review I want to say Thank You Gloria for being there for me and always happy to help me.

It’s so much I want to say about my experience, but it would be a legit Novel. Sammone ,a definite god send,was my leasing agent with Jordan with the assist and the whole office really sending the supporting vibes…. I was well taken care of through the hard task of dealing with the obstacles of the sec8 program . They said they had me and they didn’t let me down! I moved into my place a few days ago and it’s a blessing…from the staff in the office and outside so welcoming and as mentioned before in the reviews the complex is very serene here…I’m excited and grateful to be a resident and grow here…

I like living at Seven Lakes! It’s a beautiful place and I love my apartment! Any issue I have maintenance is there quickly to take care of the problem! Adrian and everyone at the office are always very helpful! I just love it here😊

Nice place, the apartment is aesthetically pleasing. However the master bedroom’s bathroom was really basic and small, they put a washing machine (all in one combo washer& dryer in one. Those aren’t really good) in the standard size closet.. oh the sink in the other bathroom was so low.

Overall it’s a beautiful complex, filled with lush, verdant grass and trees, along with the seven lakes that dwell throughout, altogether making up a calm, serene atmosphere. It’s location, just off of Dale Mabry Hwy (a shopper’s heaven), is an awesome perk of living here.

I submitted two service requests late in the pm. And the next day they came and fixed both requests early in the day. They even called before they entered. Great, fast, efficient service. I was a little upset about the rent going up, but looking around in that area it seems to be on par with rental rates. I've been there for 4 years and haven't had any major problems. Neighborhood is really quite for the most part.

Move in was tough for me due to running late and stressed, bad weather, etc. but Samone helped lower the stress and worked with me , as soon as I got to the office I was reassured everything is fine. She was super friendly and personable with a no BS attitude which is a blessing when moving into a new place. Maintenance team is Friendly. Super cute place and great staff so far, neighbors seem respectful and friendly too

I wanna start by saying NONSMOKERS have the right to breathe clean air, free from harmful and irritating tobacco smoke. For the past 3 months we have smoke coming into our apartment. We are not smokers and we talked to management about our issue and they informed us to call the Cops because it is against policy. We went in again with the same issue of our neighbors smoking outside and the assistant manager was extremely rude. He told us it’s not an issue to have smoke coming into our apartment. We pay too much to be living with smoke coming into our apartment. It’s a shared balcony and we can’t even sit outside without them blowing smoke in our face. As a delivery driver this is risking my job and my health. The only solution the “assistant manager” gave us was to move and pay $500. This is so disappointing!

I’ve lived here for a while, I’ve had a lot of issues with maintenance. Most recent one being my water heater has not been working the past 3 days. On Saturday it stopped working, I put in a ticket. Sunday someone comes out to fix it, but it only works for half a day. It breaks again Monday night, I call Tuesday morning. I never heard anything back from the call on Tuesday, and it still isn’t working. Had to call again today, hopefully it gets fixed today not sure how many more cold showers I can handle lol. I wouldn’t mind these maintenance issues, but these apartments are so damn expensive. If you are charging me “luxury” prices I expect luxury maintenance.

The maintenance man named Mr. Silva was excellent when working in our Unit. He took his time and explained every detail. He also made sure to fix and repair everything that was necessary for the bathroom to be up and running again. He even went the extra mile to make sure the paint in the bathroom that he patched up matched the rest of the walls. He was amazing and cleaned up after himself very well we really appreciate all the hard work that he did. Thank you so much Mr. Silva!

Excellent!!! Beautiful place, and very good service, I can't wait to be part of the community. ❤️❤️