Old Northeast Jewelers image

Old Northeast Jewelers

Jeweler Watch store Jewelry repair service Watch repair service

One of the Most Reviewed Watch repair services in Tampa


Address

1607 W Swann Ave, Tampa, FL 33606, United States

Website

oldnortheastjewelers.com

Contact

+1 813-875-3935

Rating on Google Maps

4.70 (307 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 10 am to 8 pm
  • Thursday: 10 am to 8 pm
  • Friday: 10 am to 8 pm
  • Saturday: 10 am to 8 pm
  • Sunday: 12 to 5 pm
  • Monday: (Washington's Birthday), 10 am to 8 pm, Hours might differ
  • Tuesday: 10 am to 8 pm

Featured Reviews


Frequently mentioned in reviews: watch (30) ring (25) watches (20) time (20) Northeast (19) service (18) jewelry (16) store (16) selection (13) engagement (12)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Nathan T. 1 year ago on Google
    Nicholas Bertucci was more than kind and knowledgeable about different types of watches and was able to not only help me purchase my first expensive watch but was with me the whole time during the process of purchasing and sizing the watch. An amazing guy to have on your team!
    2 people found this review helpful 👍

  • 5/5 Tom T. 1 year ago on Google
    Excellent selection of watches, and customer service representatives are knowledgeable, friendly, and very helpful. Always a pleasure doing business with them!
    2 people found this review helpful 👍

  • 5/5 Paul F. 1 year ago on Google
    Had an amazing experience at Old Northeast Jewelers purchasing an engagement ring. Met Katrina at an event they hosted last year and she walked me through the diamond selection and grading process. From that first meeting, I felt comfortable and confident in doing business with Old Northeast. When the time came to purchase an engagement ring, I went to the St Pete location and worked with Jenn on designing the ring and selecting the diamond (my fiancé absolutely loves the ring). Jenn was so responsive and made the purchase such an enjoyable experience. This will be the place I continue to go to buy jewelry and hope to make a watch purchase there too (fantastic Rolex selection).
    1 person found this review helpful 👍

  • 5/5 Angela C. 2 months ago on Google • 22 reviews New
    When I needed a ring appraised, Old Northeast Jewelers, with its reputation for honest appraisals and deep knowledge of antiques, were the jewelers I chose. I was not disappointed! Not only did I receive a timely appraisal, they also repaired my ring, all for a fair price. When I got my ring back, it was in beautiful shape and the appraisal I received was within my expectations. I'm happy with the service I received and with the quality of the work. If you're looking for a jeweler with experience in antique/estate jewelry, I definitely recommend this company!

  • 5/5 tony t. 1 year ago on Google
    Chuck is very knowledgeable and super helpful. Always great talking watches with him, especially Grand Seiko. He’s taken links out for me on a couple of watches I didn’t even purchase from them. (Although I’ve purchased plenty). Next time you’re in, ask for him.
    1 person found this review helpful 👍

  • 5/5 Erika J. 10 months ago on Google
    I went in to bring some old jewelry I had that needed repair . I was hesitant at first, not having a lot of experience with jewelry stores or knowledge of jewelry in general . I was so pleasantly surprised by the kind nature of everyone in the store. Nick repaired both of my watches on the spot and Kyle helped me with some necklace repairs and schooled me on engagement rings . He was so knowledgeable and patient . They all make you feel so comfortable . I learned so much about rings and I cannot wait to work with Kyle and the whole team when it comes time to purchase . Thank you so much for all your help . This store is so representative of a small family owned business! The time and attention is top notch! This will definitely be my hometown jeweler !
    1 person found this review helpful 👍

  • 1/5 OAGUY 8 months ago on Google • 11 reviews
    You’re thinking of buying a watch from here? Just look at my previous review on them and see their response. Nasty people work at this place. The watch I received from them was defective and it was $17k! How do they not do quality checks before selling such an expensive watch. Disgusting staff, bad service, and not professional at all. Never shop here - Watchbox is a better bet. RESPONDING to store’s response: First off, you never even bothered to gather the info on what happened. I returned this watch the NEXT day and that’s the reason I got a refund. Also, it wasn’t shipped - I picked it up at the store. I had to wait at least 30 minutes to get my cash back after waiting for your staff to help other people. Before selling a 20k watch review the watch and don’t make people have to return the watch and waste customers’ time. My innocence? Go look at your receipts and you’ll see it was returned the next day. Anyway, I Highly recommend not shopping at this place. Rude management and staff, most likely they don’t check their watches before selling it to customers (happened to me), and a complete waste of time.

  • 5/5 Annabelle F. 3 months ago on Google • 4 reviews New
    Nick was great!!! We were able to walk in and get help immediately. He sized my watch and took out links for me in under 20 minutes! Would recommend going there for any watch needs and getting help from Nick!

  • 1/5 Sarah R. 1 month ago on Google • 4 reviews New
    Absolutely horrendous customer service. Took in a family heirloom to be cleaned and repaired, and received zero updates about anything for over a 4 month time span. We also did not receive call backs after months of calling, which lead us to calling them multiple times a day for multiple days before they answered. Even after all this, they were extremely rude, super unhelpful, and even lied to us about prior information given. In the end, they did not resolve any of our issues, and left us extremely frustrated. I would highly discourage anyone from this place. Simply put, one of the worst customer service experiences we have ever had.

  • 5/5 Karen B. 4 months ago on Google • 4 reviews
    Doing business with Old Northeast Jewelers was such a pleasure! I took in silver and gold jewelry that I don’t wear and traded it in for a beautiful ring that I just love! They gave me a fair deal. The sales person really helped me find the ring that I had in mind. They had a great selection. I am beyond pleased!

  • 5/5 DUANE D. 4 months ago on Google • 4 reviews
    Kyle is wonderful!! He answered all of our questions professionally. He was very polite, knowledgeable and pleasant. My ring repair was done promptly and the ring looks Great! Kyle said he would be happy to look at any of our coins for appraisal. We will definitely be back!

  • 5/5 Leonard S. 2 months ago on Google • 3 reviews New
    Alex was very helpful and professional. I purchased 2 G Shock Mudmaster Watches. One needed to be engraved. This was done and the watches were shipped out on time. All the staff at Hess and Alex in particular were very friendly and helpful !

  • 5/5 Ryan J. 6 months ago on Google
    Great experience. Nicholas helped us with resizing my wife’s watches. Very quick and thorough and great customer service!

  • 5/5 A. C. 10 months ago on Google
    I received a Rolex as a gift recently and brought it in to Northeast to help with resizing the band. Nicolas took care of me no problem! Excellent service and nice shop with a great selection of watches! Highly recommended for any watch and jewelry needs.

  • 5/5 Cam 7 months ago on Google
    Bought a stainless watch online that I needed to get sized. Walked in and talked to Charles, he was super polite sized the watch for me and took maybe 5-10 minutes. Asked him what do you I owe you and he said don't worry about it. Looked like they have a pretty good inventory of high class watches, will definitely be back.

  • 5/5 Greg H. 8 months ago on Google
    They were kind and friendly from the time we arrive to the time we leave. Very professional and informative. Store wrote the book on Rolex watches would not take my jewelry anywhere else.

  • 5/5 Faith Allen J. 4 months ago on Google
    My husband and I couldn’t be happier with the team at Old Northeast Jewelers! The owners, Jeff & Katrina Hess, are wellsprings of knowledge and experience. We have met many people in our travels, and none have ever made us feel more valued than what they have. They have always paid more than fair on everything that we have sold to them. Every trip we have ever made out to Florida, we always make time to stop in and say hello to our friends @ ONJ!

  • 5/5 Sue O. 4 months ago on Google
    Outstanding service and follow up! I ordered a Ball watch online and it turned out to be out of stock. Old Northeast Jewelers provided a more expensive watch at the same price. After it shipped they made sure I received it. I love the watch and rarely take it off.

  • 5/5 anicepl 4 months ago on Google
    I visited the store to look for a Seiko diver for my son in law. They had an amazing selection; best Seiko selection around. I found the perfect watch and the salesman was very helpful in getting it sized correctly.

  • 5/5 JoFran S. 9 months ago on Google
    I brought my great-grandmother's diamond cluster ring in because a diamond had fallen out. They were able to quote me a reasonable price and included checking all the prongs to make sure they were strong. They called me with the estimate for that work and completed the repairs quickly.

  • 5/5 Tom W. 8 months ago on Google
    What A Great Jewelry Store. Took my new Bulova Watch to get fitted. Chuck checked it and fitted it perfectly. Great Staff and friendly people. Highly Recommend.

  • 5/5 james g. 10 months ago on Google
    I have a vintage Breitling watch from the sixties that they serviced for me and did an excellent job. They made in-house parts as well ordered parts from Europe. It required a waiting period of over a year and when completed it ran perfectly and looks like new. I want to thank them once again for all their time and effort and I am 100% satisfied with the outcome!

  • 5/5 Lori S. 8 months ago on Google
    I moved to St Pete and was so happy to have a well respected jeweler in the area. I count on Old Northeast for all my repairs, queries and jewelery purchases. It makes it better that the employees are friendly and interested in helping. If I ever move again I'll have to take them with me..

  • 5/5 Jennifer L. 2 years ago on Google
    I selected this jeweler somewhat randomly when looking for somewhere to resize my wedding ring and engagement ring as well as turn my engagement ring into a band as the head was set crooked and I wanted something entirely new. I figured that because it was in Hyde Park, it was likely a good bet and I am so glad I did. First of all, they were so friendly. I was in there with my toddler who was being super special that day and they didn't bat an eye. They were upfront about the pricing and time table. The rings we're finished ahead of schedule and to say I'm happy is an absolute understatement. In addition to being sized, they were cleaned and rhodium dipped so they look like new. The change made to the engagement ring was so seamlessly done, that you would never guess the ring wasn't always a band! Picking them up was also a breeze and the gentlemen there gave me some good recommendations on how I could make a necklace or other piece of jewelry with my original stone. I will absolutely be going back there when I am ready to do that and likely when looking for my new piece in the coming year. Excellent shop with excellent service.

  • 5/5 j v. 1 year ago on Google
    I had the nicest experience at this Hyde Park location. I was assisted by Bill and Andrea, both extremely pleasant and professional. I had a couple very old gold rings to sell (hoping to sell). Bill explained the current gold market situation (briefly), performed some research, and in my opinion, Bill was perfectly honest on the arrived value and amount of check issued to me. The amount was very generous and unexpected. I am very happy!

  • 5/5 Jason W. 1 year ago on Google
    Old Northeast Jewelers went above and beyond in creating a perfect engagement ring for me. From beginning to end there level of engagement and customer service had been outstanding. I’d like to personally thank Alex and the entire team for their knowledge and due diligence. I’ll continue to utilize their services for all our jewelry needs.

  • 5/5 Warren T. 1 year ago on Google
    Highly recommend Old Northeast for your next watch purchase or repair. Andrew and Nick provided exceptional customer service on repairing my watch battery. From previous experiences with watch repairs at other stores, I was required to leave the watch and come back hours later. At Old Northeast, I was in and out in 10 minutes with a new battery.

  • 5/5 Rich M. 1 year ago on Google
    I cannot express how grateful I am to Katrina and her staff for helping me select an engagement ring. I have done a great deal of shopping for this special event and could not be more happy. Compared to the other jewelers, big box stores and online shopping I did, Old Northeast Jewelers provided me with a ring almost twice the size and equal to better quality. Katrina listened to what I wanted and delivered exactly that. Cannot wait for many anniversaries to come...I know where I am shopping.

  • 5/5 Elizabeth 2 years ago on Google
    I highly recommend Old Northeast Jewelers in Hyde Park Village. I had the best experience there today. The store manager Andrew helped me, and he could not have been nicer. I brought in 3 expensive watches. Both my Tag Heuer and Baume & Mercier had stopped working quite some time ago. I had previously asked several other local watch repair shops if they could service my Baume & Mercier and each one either told me that they couldn’t do it or they would have to send it out and it would take 4-6 weeks at a minimum. Andrew examined my Baum, replaced the battery and voila, it worked! He didn’t even charge me for the battery!! He then sized my 3rd watch, a Movado, and again refused payment. My Tag Heuer needed service and a battery which was not in stock at the Hyde Park location, but because Old Northeast has another location in St Pete, Andrew promised that they could service and return it in within a few days. The entire experience was just so lovely. I really enjoyed talking with Andrew and his sales associate Katie. I can’t imagine that I would’ve received such excellent customer service at a large chain store. I plan to give Old Northeast more business in the future. In addition to selling and servicing watches, they also have a beautiful selection of jewelry in the store and they can customize design anything you like. They also buy and sell gold and silver, antiques, luxury items and other valuables.

  • 5/5 Shelley C. 1 year ago on Google
    This store is so very welcoming and helpful! They helped me with sizing and my friend with ideas to redesign some keepsake jewelry with some creative insights. They also have a beautiful selection if jewelry and watches. I will remain a loyal customer and recommend this business to others.

  • 5/5 Gavin-David M. 1 year ago on Google
    To be honest we had not thought of Old Northeast Jewelers when we started shopping for engagement rings. Every time I had been all I saw were watches. We visited 4 diamond/jewelry stores and started the process of designing our own ring with two of them. None of them could really provide us with what we were looking for. Until we hesitantly, walked into Old Northeast. They have some interesting and unique estate jewelry and found the absolutely most unique engagement ring ever and was exactly what we were looking for. Now came the challenging part. Her finger is so small it took a few times of resizing, adding shanks, and manipulating the shape of the ring to fit securely. They worked with us through all the options and didn’t charge extra for any of the back and forth. We were so happy with the experience we had a custom pendant made, to match the engagement ring, through them that came out better then we could have imagined. The process of design, molding, and completions took a bit of time but the results was worth it!! Great personal touch and communication that didn’t feel like we had to buy from from them.

  • 5/5 Greg C. 1 year ago on Google
    Popped in to see if I could find a local jeweler to help me out. Bill and Taylor were very friendly and welcoming. They answered all our questions with a smile and great stories. Very professional, courteous and quick to smile…with a nice watch selection. I’d recommend stopping by, asking for help and checking out their selection and seeing what they can do for you.

  • 5/5 cmderrx 1 year ago on Google
    I had 4 watches that needed some attention, two were battery replacements, one was a bracelet sizing and the last had just stopped working. Staff was very friendly and helpful. They were able to change the batteries, size the bracelet and diagnose the last one all during a short wait in the store. Great Service!

  • 5/5 Fausto O. 1 year ago on Google
    I stumbled into the store while having brunch, they have an impressive selection of watches. Chuck was incredibly helpful, I actually had to take off a link from the watch I am currently wearing, he did it for me at no charge. Top-notch customer service, will definitely be coming back.

  • 5/5 Stephanie Y. 9 months ago on Google
    Had a repair done to a bracelet and bought two new pieces. The customer service through my entire experience was great. Received text messages when the items were in and when my bracelet was finished. All the sales people let you take your time and never rush you as people continue to enter the store. I highly recommend Old Northeast Jewelers.

  • 5/5 batoule m. 1 year ago on Google
    This store is so welcoming! I worked with Kristen who was simply amazing throughout the entire process! I customized my dream ring and she helped me through it all! I chose my diamond and she helped me make the best decision with everything else. She made me so comfortable throughout the entire waiting process! I will definitely work with Kristen again in the future! Make sure to ask for her when you go in!

  • 1/5 Taso V. 10 months ago on Google • 2 reviews
    I did a trade (A Lange & Shone 1815, Tudor black bay pro and $2,500) for this Vacheron Constantin. Once I got home, I noticed these rusty marks on the dial and told the store about it. I came in to return it and I offered to make another trade. Since I live over an hour away from this store I thought maybe I could still get a deal done. The manager calls the owner of the shop and the owner declines to do any other deal and they give me back my watches and cash. First, why sell a watch that has any issues? Is anyone checking these watches before they're being sold? Second, the owner didn't even bother to try to make the situation right. Instead, he wanted to do a complete refund and I wasted 4 hours on driving. Very disappointed in this shop - had high hopes but won't be going back.
    1 person found this review helpful 👍

  • 5/5 Kim&Stewart S. 3 months ago on Google • 1 review New
    We have used Old Northeast Jewelers for custom jewelry, repairs, and trade-ins and cannot recommend them highly enough! Katrina Hess and her team are passionate and knowledgeable experts with great customer service skills. We have trusted them with everything from heirloom pieces to our wedding bands and they have exceeded expectations every time!

  • 5/5 Thomas K. 4 months ago on Google • 2 reviews
    Went to the store on 4th St in old St. Pete. Was engaged by many friendly and open employees. Never did I feel rushed or improperly engaged. We primarily spent the time taking about whatever I was looking at during my visit. I got some education about fine watches while I was there too. Great watch, and Jewelry selection. And a really nice collection of vintage and estate items as well. Had a chance to chat with the owner and he was a welcoming as his staff was. This place operates more like a family than a business. I didn’t buy when I was there, but if I need anything I am certain they’ll have it, but if not, after my conversation with the crew. I’m certain they could source anything I could ever imagine.


Call +1 813-875-3935 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Repair services
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Kerbside pickup
    • ✓️ In-store pick-up
    • ✓️ In-store shopping
  • From the business
    • ✓️ Small business
    • ✓️ Identifies as women-owned

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