I had an absolutely fantastic experience at Coldstone Creamery in Lacey! The ice cream was incredibly delicious, with a wide range of flavors and mix-ins that satisfied all my cravings. The atmosphere was cheerful and inviting, making it the perfect spot for a treat. What truly made my visit special was the exceptional service provided by Lilyan. Her friendly demeanor and attentiveness really stood out, enhancing my overall enjoyment. Her dedication to creating a positive customer experience is truly commendable. I can't wait to return for another delightful visit!

Just wanted to give a shout out to Trinity, I called after a very very frustrating ordeal with Uber eats, and when I did get my order to my dismay it wasn’t perfect. I’m not normally a Karen and would just let it go but I hadn’t eaten all day after working overtime and my main order was cancelled and the whole thing got to me more than it should so I called the store to ask them about what went wrong. Anyways, long story short I spoke to Trinity and she listened to me, was polite, and honestly that’s all I was looking for after 30 minutes on the phone with Uber eats telling me it’s not their problem and being incredibly rude to me. So thank you Trinity for your kindness when it was probably right at the end of your work day and listening to a disgruntled person complain about icecream, of all things in the world, probably wasn’t something you cared to do when you’re just looking forward to going home on a Friday night. Just a good reminder to us all that good customer service and doing little things to make things right can go so far! She turned what easily could have been a zero star review into a 5 star and she deserves credit for that.

Recent visit: Found change in the environment. More friendly employees and got our orders right this time. Old visit: Employees need to be polite and not grumpy. They need to pay attention to the orders. Got Strawberry Blonde today and non of these frozen strawberries have been chopped. Moreover, one employee was spraying lysol and windex next to where all the icecreams were being mixed. Many people left the store by this sight.

probably some of the worst service i’ve ever received. I walked in and said Hi to the girl working behind the counter she said absolutely nothing to me and just stared at me. finally after about 10 minutes a guy helped me , there were at least 5 people behind the counter no one said anything finally when I got to the register he said he had to get someone else for me to pay cash , I waited another 10 minutes to pay when the girl handed me my ice cream she still said absolutely nothing to me. worst service i’ve ever seen.

I went to Cold Stone the other day and Kinzley was extremely polite to me while I took a bit to explore the flavor options. They were lovely to talk to and I enjoyed their extensive customer service that helped me make a decision! Also the store was very clean I was very impressed overall! :)

Noah, was amazing , attitude, service, professionalism even though his customers was lined up to the door ! Fast, great great customer- employee communication is awesome! He is definitely an asset to your company !!!! One man band , I say !!!

A group of friends and I went to this location at 9:15. They closed at 9:30. We know it wasn’t ideal but normally we tip good and they’re really friendly but our experience tonight was not that at all. The two girls immediately caught an attitude taking our orders. They told me they were out of coconut but had two jars where we could see. We were waiting to pay and the girl behind the counter asked us if we could do her a favor and turn the open sign off for her. We were pretty caught off guard by the request but my friend did it for her anyway. She followed it with “I think you have to pull it 2 or 3 times to get it to shut off”. We asked for lids and she tossed them at us. We checked the time when she asked us and it was 9:21. Normally this location has super friendly employees but after tonight we will not be returning.

I worked for cold stone many many years ago when I was in my teens, my wrists would be sore after a shift because the ice cream was actually solid and you really had to work to get the toppings mixed in. Seemed Like they had the temperature turned way up on the ice cream case all the ice cream was super soft and melted, it was actually dripping. They didn’t even wipe down our cups they were literally dripping from the lids and just really gross. By the time we got home (7 minute drive) we had 3 cups of practically cold soup and for $26! Super turned off by the whole experience and definitely won’t be back. We will stick to Dairy Queen.

I have a great close friend who works here, their name is Taylor and they are such a good worker. With the ability to work in fast paced environments without slowing down the line! they are also very friendly towards the customers! I loved coming here!

My recent experience at Cold Stone Creamery was made truly exceptional by the outstanding service provided by one of their dedicated workers, Morgan. From the moment I entered the store, I was greeted with a warm and friendly smile that set the tone for a fantastic visit. Morgan's customer service skills were truly exceptional. They patiently walked me through the menu options, taking the time to explain the different ice cream flavors, mix-ins, and toppings available. It was clear that Morgan was not just an employee but a true ice cream aficionado, as their knowledge and passion for the products shone through. What truly impressed me was Morgan's attention to detail. When it came time to craft my ice cream creation, Morgan meticulously executed every step. They asked me about my flavor preferences, suggested some creative combinations, and carefully measured out the mix-ins and toppings to ensure a perfect balance of flavors and textures. It was evident that Morgan took pride in their work and genuinely cared about delivering a top-notch treat. The final result was nothing short of heavenly. Morgan's ice cream creation was a work of art. The flavors blended harmoniously, and each bite was a delightful explosion of taste. It was evident that Morgan had a keen eye for presentation as well, as my dessert looked as good as it tasted. Throughout my visit, Morgan maintained a cheerful and positive attitude, creating a welcoming atmosphere that enhanced my overall experience. They were patient with my questions and offered helpful suggestions without ever making me feel rushed. It was clear that Morgan was dedicated to ensuring that each customer left Cold Stone with a smile. In conclusion, my visit to Cold Stone Creamery was elevated to an unforgettable level thanks to the exceptional service provided by Morgan. Their knowledge, attention to detail, and commitment to customer satisfaction truly set them apart. I can confidently say that Morgan's dedication to their craft and outstanding customer service make them an invaluable asset to Cold Stone. I look forward to my next visit and another delightful ice cream creation crafted by Morgan.