I recently had an incredibly disappointing experience at this restaurant, and I feel compelled to share my concerns. The level of customer service demonstrated by the manager, Lauren (I believe she said her name was), was simply atrocious. It was clear that she lacked both professionalism and basic human decency. During my visit, I witnessed an incident that left me utterly appalled. A family, who I have seen dining here for years, was rudely interrupted midway through their meal. One of the family members had a severe dog allergy, and when another customer entered the restaurant with a dog, they politely approached the manager to request a change of seating. However, instead of handling the situation with empathy and understanding, Lauren chose to unleash her true colors. She responded with snide comments and backchat, trying to engage in a needless argument with the family, saying that they should tell the restaurant they have an allergy to dogs(very unnecessary as are going for a meal not a dog park). Instead of addressing their valid concerns, she insisted they remain in their current seats, disregarding the allergic person's health and well-being. It was evident that Lauren lacked any sense of customer care or respect for their needs. To make matters worse, after finally relenting and allowing the family to move to a different table, Lauren had the audacity to laugh and mock the situation. She even had the nerve to boast about the restaurant's dog treats, as if that somehow made the paying customers less important. Her arrogance and complete disregard for the customers were absolutely disgraceful. I have personally witnessed this family grow and enjoy meals at this restaurant for years. It is truly disheartening to see their loyalty and comfort shattered by the arrival of a manager who evidently believes she is superior and entitled. As a result of this disturbing incident and Lauren's despicable behaviour, I have decided never to return to this establishment until this manager is gone. It is essential for a restaurant to prioritize customer satisfaction and provide a welcoming environment. Sadly, this establishment failed miserably in that regard. I sincerely hope that management takes immediate action to rectify the situation and reevaluate their staff, particularly the manager, to ensure that future patrons are spared from such appalling treatment. The manager's behaviour was disgraceful and caused unnecessary distress to the family, who deserved to be treated with respect and understanding. The family after moving seat rushed their meal just to get away from the manager. Furthermore, I feel compelled to express that I will not be returning to this establishment until the manager, Lauren, is no longer a part of the team. Her appalling attitude and lack of customer service skills have left a lasting negative impression, and I believe it is in the best interest of both the customers and the reputation of the restaurant to have her removed from her position. An apology to the affected family is the first step towards making amends, but it is crucial that the restaurant takes swift action in addressing the larger issue at hand. Customers should feel valued and respected when dining at any establishment, and it is disheartening to witness such a flagrant disregard for basic courtesy and professionalism. I sincerely hope that the restaurant takes these concerns seriously and implements the necessary changes to ensure that incidents like this never occur again. Only then can I consider revisiting this establishment in the future.

Great customer care and the fish and chips were the best my mother has had for a long time (and when you're 91 that's some compliment!!). The waitress went out of her ear to make sure she had a comfortable chair and an accessible table. Will definitely return!

Amazing! I had last been to the Britannia around 5 years ago and I didn't think much of it. It has completely changed. The decor was beautiful. The bathrooms were unique and very presentable. I was really impressed with the value for money on the food. Reasonably priced with generous portions, excellent quality. Staff were very helpful at resolving any issues. I attended in a group of 30 for a retirement dinner so there were bound to be problems but the staff took everything in their stride. I cannot fault the service, food or venue. I cannot wait to go back. The only thing letting this review down is my terrible photography skills when taking pictures of the food.

Was at this pub recently, met the most lovely manager Lauren, she was so kind to me and my husband. She was really personable, and she was extremely accommodating to us, my husband is a coeliac, and the fact that you offer a complete gluten free menu is fantastic. We really appreciated having her serve us in an extremely knowledgeable and effervescent way.

Took my mum out for lunch here, lovely lovely place! Food was delicious, fast service and friendly welcoming staff. The skin on fries and onion rings are divine. Very reasonably priced - will definitely come back!

Excellent Sunday lunch. i had lamb shank. Ordered at the bar and sat on the outside deck.

Excellent service, great atmosphere, beautiful food, reasonably priced. We will be back. Children's menu was generously sized and also really delicious.

Very friendly staff, busy, but they still coped well. The food was very nice and really good value for money. I would eat here again and recommend it. The wine was nice and again good value.

Popped in for impromptu dinner, was lovely. Great service, food was lovely, atmosphere good too! Definitely worth popping back at some time.

Shame I can't give half stars. I've eaten here a few times. We decided to have the festive set menu here, even from waiting to be seated it wasn't a good start. The food wasn't great at all, it felt as if quantity made up for quality sadly it didn't cut it especially with the wait. The wait staff did what they could and I think were slightly overwhelmed. Food on other occasions has been reasonable so don't want to be to negative but the festive occasion was poor.

Great food, shame about the service! Staff are not attentive enough, we waited far too long to be served and once had to ask 3 times just to get another drink. Such a shame and there was no excuse as thier was plenty of staff to cover how many people were in the pub but literally no idea how to service it, food was lovely!

I went here for a lunch meal with some family members, the staff were very quick to come and take our order. The food was very tasty and quick to come out, the waitress was very attentive and cleared our plates soon after we had finished eating. The price is about average for a pub/restaurant.

We visited over 3 months ago and nothing has changed - nice place, good food but service not good and it's obvious they are short staffed. We were going to order a sweet and coffee but gave up waiting for someone to come over and acknowledge us and we paid at the bar and walked out. They need to take orders at the bar if they can't provide the service expected.

We go here quite often as we have always had good food and good service. But yesterday wasn't great, over cooked steak, under cooked veg with the roasts. The service was slow and no check backs. Was taken back a little by the managers comments when we said about the food. Was on the abrupt side. Hopefully it was a one off.

I loved this place. The food was very good, the chips were great, and the apple and mint drink was great. Nice place, go with kids. The toilets were clean, and all the pub was clean. I recommend 👏