Of shame. It's been a while since, I guess to save money, they haven't picked up the phone. You have to leave a message on the answering machine and if you're lucky they will call you back the next day. I haven't had that luck this time. My dog, treated by them for a mobility problem, will have to go spend his last moments somewhere else as these people pass by. And look, not only have we tried to get in touch, they also did it from the other veterinarian who is the one who referred us here, but nothing. In short, from the above I believe that they have zero respect for animals and owners so I would never put the health of any of my animals in their hands again. I edit to say that I only have good things to say about the work Natalia did with my dog. The problem is with the clinic, not with her.

They are experts who saved our elderly cat's life when we had almost given up hope of his recovering.

(Translated by Google) A very careful clinic, they have given me confidence from the first moment looking for the tranquility of my cat. First visit to the vet and I was very nervous. See you in a month, next vaccine. (Original) Una clínica muy cuidada, me han dado confianza desde el primer momento buscando la tranquilidad de mi gata. Primera visita al veterinario e iba muy nerviosa. Nos vemos en un mes, próxima vacuna.

(Translated by Google) They put on the door that they close at 9:00 p.m. I arrive at 7:55 p.m. they tell me we are closed. I tell him that my cat has broken a nail and it won't stop bleeding. Tell me tomorrow... And I tell her: on the door it says that you close at 9:00 p.m. and from the reception without looking at me (which official) the good woman tells me: it cannot be removed (my daughter, a scratch and you avoid problems) Luckily I call another veterinarian in the neighborhood, he tells me that it is closing, that he can tell me how to treat him and if I want him to come over, what is waiting for me? They had spoken to me very badly about the SUR veterinary center, this afternoon I verified why. (Original) Ponen en la puerta que cierran a las 21:00 llego a las 19:55 me dicen estamos cerrados . Le comento que mi gata se ha roto una uña y no deja de sangrar . Me dice mañana …. Y le digo: en la puerta pone que cerráis a las 21:00 y desde la recepción sin mirarme ( cuál funcionaria ) me dice la buena mujer :no se puede quitar ( hija mía , un tachón y evitas problemas) Por suerte llamo a otro veterinario del barrio me dice que está cerrando que me puede indicar como hacerle la cura yo y si quiero que me acerque que me espera . Me habían hablado muy mal de centro veterinario SUR , esta tarde he comprobado el porqué.

(Translated by Google) The center is great and the people who serve you are extraordinary. Needless to say, we are grateful to several of the vets who I think are very good. Now, the score drops a lot when you call by phone, there have been times that I have spent 4 hours trying to get the phone answered without success. Today I have been since 10 in the morning, it is 12 and there is no way (I can prove it with the phone record). I have to talk to tell them that I can't go at the time we agreed and impossible to talk to them. I also have to request their email and there is no way. What a pity! With the Excellence that Clinic could have! (Original) El centro es buenísimo y la gente que te atiende extraordinaria. Ni que decir tiene que estamos agradecidos a varios de los veterinarios que creo que son muy buenos. Ahora bien, la puntuación baja muchísimo cuando llamas por teléfono, ha habido veces que he estado 4 horas intentando que me cogieran el teléfono sin resultado. Hoy llevo desde las 10 de la mañana son las 12 y no hay manera (puedo demostrarlo con el registro del teléfono). Tengo que hablar para decirles que no puedo ir a la hora que habíamos quedado e imposible de hablar con ellos. También tengo que solicitarles el correo electrónico y tampoco hay manera. Que pena! Con la Excelencia que podía tener esa Clínica!

(Translated by Google) Our experience with this veterinarian at first was good because they treat you very well, all the professionals are very nice, but then not. They made our dog a plate because her back always hurts and they saw as a different bone in the spine, which stood out from the rest. Given that, they told us that we had to do a CAT scan and I don't know how many more tests (about 600 euros in total). We decided to ask for another opinion from another more trusted veterinarian and as soon as we saw the x-ray they did they told us that what he had was a golden beak, that is known at the moment.... Come on, surely in this veterinarian they also knew what that was (because it is also quite common) and they preferred to keep quiet and take our money. Very sorry, we will not go back. They give another image and then they are punchers. (Original) Nuestra experiencia con este veterinario de primeras fue buena porque te atienden muy bien, todos los profesionales muy simpáticos pero luego no. Le hicieron a nuestra perrita una placa porque le duele siempre la espalda y vieron como un hueso diferente en la columna, que sobresalía sobre el resto. Ante eso, nos dijeron que había que hacerle un TAC y no sé cuántas pruebas más (unos 600 euros en total). Decidimos pedir otra opinión a otro veterinario de más confianza y nada más ver la radiografía que le hicieron nos dijeron que lo que tenía era un pico de oro, que eso se sabe al momento.... Vamos, que seguramente en este veterinario también sabían que era eso(porque además es bastabte común) y prefirieron callarse y sacarnos el dinero. Lamentandolo mucho, no volveremos a ir más. Dan otra imagen y luego son sacaperras.

My experience has been very good, I operated on my dog ​​a month ago with Dr. Carlos, he was recommended and so far we are very happy with the result. The treatment is very good and I also asked them to empty my anal glands taking advantage of the anesthesia and they didn't give me any problems. It is not one of the cheapest in terms of usual treatments but the operation did not seem expensive to me for arthroscopy. Always happy with the attention of the girls and boys who work there. I recommend.

We took my dog ​​in for a torn ligament and from the beginning Carlos (traumatologist) and Javier (cardiologist) were super kind to us, they gave us a detailed diagnosis and recommended that we not operate on my dog ​​due to his age. In another previous clinic they recommended that we operate without even the prior preoperative to see the condition of my animal. Today we go with Natalia (rehabilitator) and we are super happy, Miko is a 100% distrustful dog, and fully trusts her, and even walks through the door quite calmly. Also very happy with their assistants. We recommend this clinic for trauma issues 100%. And if we have to criticize it, it is the reception, that they take a long time to answer the phone and that at first they gave us a quote that later did not match what it really was. Otherwise, all good. THANK YOU!!!

Always grateful for the treatment and professionalism with Magnus. Natalia, Elena and the intern assistant Sara do a great job.

All the professionals, both veterinary and auxiliary, administrative, etc., are excellent; kind, empathetic and loving. The clinic is very well set up, bright, clean, with pleasant and relaxing decoration. The surgeon is a very good person, calm, brave, practical, simple and excellent as a professional. I recommend it without any doubt . For me they are an absolute 10 The only drawback is that it is not a hospital and that is missed after surgery

Attention and service

(Translated by Google) The ANA doctor is very warm and friendly. But the medical bills were out of my budget and I got another job and didn't have time to check it out, I'm so sorry. My dog ​​is already very healthy, thanks! (Original) La médica ANA es muy cálidos y amables. Pero las facturas médicas estaban fuera de mi presupuesto y conseguí otro trabajo y no tuve tiempo de revisarla,lo siento mucho.Mi perra ya esta muy sano, gracias!

(Translated by Google) I have always brought my dogs here. Both Curro in his day and Limón now have always been well attended. They are adorable with them and with us. Human treatment and very professional. Recommended 100%. They inform you of everything and are always available. (Original) Desde siempre he traido aqui a mis perretes Tanto Curro en su día como Limón ahora siempre han sido bien antendidos. Son adorables con ellos y con nosotros. Trato humano y muy profesionales. Recomendable 100%. Te informan de todo y siempre están disponibles.

Pues hace justo un año que Carlos operó a Turrón. Nuestro perro volador saltó desde un segundo piso y se partió las patas delanteras. La operación fue todo un éxito y, a día de hoy, Turrón hace vida normal. Desde el segundo mes, así fue. El trato fue exquisito y, en todo momento, se preocuparon por su estado. Pongo este comentario un año después porque me olvidé y justo ayer volví a recomendarlo a unos vecinos. Muchas gracias por todo a Carlos y a todo su equipo por la excelente labor y su amor por los animales.

Hola. El caso que expongo sucedió hace trece años. Angus González, nuestro Bichón Maltés de apenas tres meses, empezó a tener unos bultos considerables en la piel, que a las pocas horas, se abrían y supuraban. El animal estaba muy cansado, apenas comía y bebía. Le hicieron analíticas y otros estudios. Al cabo de una semana, el animal empeoró. Temíamos lo peor. Nos citaron a la mañana siguiente para hacerle un estudio exhaustivo, pero al llegar a la Clínica, recibimos una gran alegria, ya que la doctora Sánchez estuvo toda la noche estudiando casos similares y doy con el diagnóstico, y por tanto, con la solución: tenia celulitis juvenil, una enfermedad autoinmune. Empezaron a tratarle con corticoides y la mejoría fue rapidísima. Empezaron a cerrarse las heridas, a disminuir el tamaño de los bultos y el perrito empezó a comer y jugar. En tres meses, no había rastro de la enfermedad. Angus aún sigue con nosotros. Su estado general, para la edad que tiene, es muy bueno. Siempre hemos estado agradecidos a la Clínica, pero sobre todo a Nieves. Muchas gracias. Os animo a seguir con vuestra labor.

Normal

Very good professionals. Excellent treatment. The best.

100% professional attention and treatment with our pets as if they were their own, it truly shows that they have a true vocation for their work. Without a doubt, I will continue to always take my girls there.

The best clinic in Madrid and the best professionals

I really liked the treatment and attention of our kitten.

A good place to take the pet. Good facilities and good customer service

I recommend this center for its professionalism and above all for the effort and love they have for each patient. I have my kitten at home again!!! Infinite thanks

Very professional and it is clear that they are animal lovers, they treat them with a lot of love.

A €40 consultation seems like a theft to me.

My Dagger couldn't be healthier, all thanks to you! The veterinarian has very good equipment to treat sick pets. The veterinarians are very detailed in their work, they explain the procedures clearly and answer all the questions we have.

Very good care. They are very professional veterinarians. Thank you for behaving so well.

I went to the emergency room on 01/02 because my dog ​​came into contact with processionary caterpillars. This is the first time I come. I want to thank a thousand and one times for the quick action and attention of all the veterinarians who treated us that day. They cared first about taking care of my dog ​​than about making my patient record. Several girls were attentive to everything at all times. I came accompanied by an acquaintance who we didn't know if his dog also touched any caterpillars and even so he told me that they took a look at him to make sure he was okay. I also want to emphasize the good in-person attention, that they took care to call me later not only that same afternoon but also the next day to ask me how I was. I didn't know about this center and of course I will start coming here for future consultations because I have been delighted with all their service, in addition to the facilities that are super spacious, new and clean. Thanks for everything♡

Siempre es un centro de muy buena atención y con buenos profesionales!! Los precios no son los más baratos del mercado. Pero siempre merece la pena la calidad. Gracias por cuidar de nosotros

(Translated by Google) The staff are lovely and super attentive. We went to them for shoulder surgery for our dog, and since then it has been our reference veterinary center. Super friendly and concerned, telephone follow-up and always open to our thousand doubts and questions. Yes, it is difficult to contact them by phone at certain hours, but when you see the amount of work they have and the amount of animals they take care of, I find it more than normal. (Original) El personal es encantador y super atento. Acudimos a ellos por una cirugía de hombro para nuestra perra, y desde entonces es nuestro centro veterinario de referencia. Super amables y preocupados, seguimiento telefónico y siempre abiertos a nuestras mil dudas y preguntas. Si, es difícil contactar con ellos por teléfono a ciertas horas, pero cuando ves la cantidad de trabajo que tienen y la cantidad de animales que atienden, lo encuentro más que normal.

(Translated by Google) Some time ago we had to operate on my dog, she had a complication and had pulmonary edema, thanks to the wonderful professionals who work there they saved my dog's life and thanks to Carlos who operated on her crossed tendons my dog ​​has had a life very happy. 100% recommended (Original) Hace un tiempo tuvimos que operar a mi perrita, tuvo una complicacion y tuvo un edema pulmonar, gracias a los maravillosos profesionales que allí trabajan salvaron la vida de mi perrita y gracias a Carlos que la operó de los tendones cruzados mi perrita ha tenido una vida muy feliz. Recomendado 100%

(Translated by Google) A veterinary center where they really care about animals, with very good facilities, including an area for cats that is separate from that for dogs. Regarding the workers, some great professionals. I have been lucky that my dog ​​Fang fell into the hands of Carlos, an eminence in terms of prosthetic operations, who performed a hip operation on him, having to put a prosthesis on him due to dysplasia in the right hip. Two years have passed and his quality of life could not be better, today my dog ​​(Fang) runs, jumps, plays... And most importantly, he has no pain, which before the operation was constant and quite strong. , to say that he was so used to the pain that the prick to put anesthesia on him did not even notice... I only have words of gratitude to Carlos and the southern veterinary center (Original) Un centro veterinario donde de verdad se preocupan por los animales, con unas instalaciones muy buenas incluso con zona para gatos diferenciada de la de perros. Con respecto a los trabajadores, unos grandes profesionales. He tenido la suerte de que mí perro Fang cayera en las manos de Carlos, toda una eminencia en cuestión de operaciones protesicas, quién le realizó una operación de cadera teniendo que ponerle una prótesis debido a la displasia en la cadera derecha. Han pasado dos años y su calidad de vida no podría ser mejor, a día de hoy mi perro (Fang) corre, salta, juega... Y lo más importante no tiene dolores, los cuales antes de la operación eran constantes y bastante fuertes, con decir que estaba tan acostumbrado al dolor que el pinchazo para ponerle anestesia ni siquiera le notaba... Solo tengo palabras de agradecimiento hacia Carlos y el centro veterinario sur

(Translated by Google) I have been going to this veterinary center for more than 15 years. They are excellent professionals, very patient and attentive. The enclosure where it is located is clean and hygienic. There is a small hall where the dogs with their owners wait before being served. They also provide assistance by telephone if the situation arises or your pet requires continued care. The professionalism of a trade as complex as the care of your dogs, cats, birds, etc... is appreciated. (Original) Llevo más de 15 años acudiendo a este centre veterinario. Son unos excelentes profesionales, muy pacientes y atentos. El recinto donde se encuentra está cuidado e higiénico. Hay un pequeño hall donde los perros con sus dueños esperan antes de ser atendidos. También realizan asistencia por medio telefónico si surge la situación o tu mascota requiere de cuidado continuado. Se agradece la profesionalidad de un oficio tan complejo como es el cuidado de tus perros, gatos, pájaros, etc...

(Translated by Google) The best vet in the neighborhood, they are super nice and pleasant with everyone and with the animals. I have been with you for almost 25 years and will continue as long as I have dogs. keep it up!!!! (Original) El mejor veterinario del barrio, son super simpáticos y agradables con todo el mundo y con los animales. Llevo casi 25 años con vosotros y seguiré mientras tenga perros. Seguir así!!!!

(Translated by Google) I have been taking my dog ​​there for 8 years, super satisfied with the work they do. They are always aware of when it is your turn for vaccines and treatments. I recommend the center 100x100. (Original) Hace 8 años que llevo a mi perra allí, super satisfecha con el trabajo que hacen. Están pendientes siempre de cuando le toca las vacunas y los tratamientos. Aconsejo el centro 100x100.

(Translated by Google) It is the second time that I go to this center, for trauma surgery, the first years ago with a Labrador retriever and now with a Westy. A wonderful clinic. Thanks to Carlos for his professionalism and his clear explanations and to the others who attended me, I'm sorry I don't remember their names, thank you very much. They are also kind enough to call see how the dog is. (Original) Es la segunda vez que acudo a este centro, para cirugía de traumatologia,la primera hace años con un labrador y ahora con un Westy. Una maravilla de clinica. Gracias a Carlos por su profesionalidad y sus explicaciones tan claras y los demás que me atendieron, disculpar que no recuerde los nombres, también muchas gracias. Además tienen la amabilidad de llamar ver como se encuentra el perro.

The nice and cozy clinic. The other day Deborah helped me, very kind and patient, she explained everything to me wonderfully.

They are great professionals and friends, they treat our pets with great affection and always advise you the best. I have lived in Vallekas for 28 years and from the beginning I took my two little kittens who had already passed away (Pancho and Iris). From minute 0 I knew that they were great professionals and, most importantly, the attention and affection with them was what I loved the most. drew attention. Now I have 3 more and I continue to go to them and whenever I need them they are there. Thank you Carlos, Maive, Elena and the entire team.

Incredible, two whole days doing tests on my cat, 400 euros spent so that the explanation they gave me for why she hasn't eaten anything for 10 days is that the cat is very healthy and that nothing is wrong. The only thing they are interested in is getting money for everything. So that on top of that you leave with a stupid face...... because nothing happens to your animal (yes, your animal remains the same) and on top of that with 400 euros less because the important thing is to set high prices on everything and make our clients who come worried lose their money for nothing. I WILL NEVER RETURN AND I WILL NEVER RECOMMEND IT. IF YOU WANT TO LOSE YOUR MONEY THIS IS THE IDEAL PLACE.