1/5 Ksenia M. 6 months ago on Google • 1 review
Allow
me
to
shed
light
on
my
recent
experience
with
WeWork,
particularly
in
how
they
handle
long-term
customers.
I’ve
been
a
loyal
WeWork
customer
since
2020,
I
recently
encountered
an
unfortunate
situation
this
October.
Despite
canceling
my
membership
in
September,
I
was
unexpectedly
billed
for
this
month.
To
my
dismay,
WeWork
has
been
unyielding
in
granting
a
refund,
even
after
assuring
me
that
I
wouldn't
be
charged
for
the
following
month.
I
diligently
followed
their
instructions
given
me
by
WeWork
employee,
submitting
the
required
Leaving
form
promptly,
only
to
find
myself
in
this
predicament.
To
exacerbate
matters,
an
erroneous
charge
for
the
All
Access
Plus
plan
was
levied
upon
me,
a
service
I
never
requested
nor
required.
This
mishap
arose
due
to
their
app
identifying
my
location
as
Spain
instead
of
Poland,
where
my
membership
was
applicable.
Despite
my
efforts
to
rectify
these
errors
and
request
a
refund,
WeWork
remains
steadfast
in
their
refusal,
dismissing
the
misinformation
provided
by
their
own
employee.
Regrettably,
this
experience
leaves
me
with
a
firm
belief
that
WeWork
falls
short
in
client-centricity,
and
I
wholeheartedly
caution
against
considering
this
co-working
space.
Moreover,
i
tried
to
communicate
my
issue
and
to
be
heard
on
their
instagram
page
and
left
several
comments
about
the
situation
under
their
posts.
Instead
of
contacting
me
they
simply
restricted
my
account
so
these
comments
were
visible
only
for
me.
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