I had outpatient surgery and had a negative experience. This is the most dysfunctional hospital that I have ever experienced! The majority of the staff has a "don't care" attitude and no respect for the patient! They took me to the operating room to for anesthesia and seconds before the anesthesia was in my IV someone comes in the room and demands that they stop and take me back immediately because it is not my turn. This was not just rude, but totally unprofessional! My Mother wanted to give me a hug prior to going into the operating room the first time (before they were told it was not my turn, and I was returned to the prep and waiting area) and they would not allow it. They were in a rush to get me in the OR and under anesthesia. I feel that this was inhumane, disrespectful and would have been cruel if I had had a bad reaction to anesthesia, coded and died. This is not compassionate care at all! When I had surgery at Advent Health, they allowed my Mom to give me a kiss and hug prior to going into the OR and being put under anesthesia. I do not understand why the Orlando Health Staff were not more kind and compassionate. Then they take me back to where I was before when they prepared me. Someone apologized, and I asked them to bring my Mom back to wait with me, since they made her leave my side when they took me to the OR, and they would not. I then asked if they would at least tell her I was delayed so that she does not worry when I do not come out soon. They claimed that they could not find her. So I asked again for someone to let my Mother know that I did not actually go in for surgery yet. They told me that they informed my Mother, but I would later find that they either just said they did in order to placate me or informed the wrong family. Not sure which. My Mother had my belongings, so I could not read a book or anything while I wait. (My Kindle was in my backpack, which was with my Mother in the family waiting area) This was very frustrating since the Nurses refused to bring my Mother back in with me even though they made a mistake. As a result, I tried to pass time by napping. However, the medical staff decided to congregate in the hallway and have a very loud conversation about the Indiana Mass Shooting and gun ownership. The last thing I wanted to hear before I go in for surgery is how unsafe the world is and how some Nurses bring a gun with them shopping or shop online because they do not feel safe. That is why every time they asked if I wanted the TV on, I declined and told them that I prefer peace and quiet. Not that I could have watched TV anyway, since my Mom had my eyeglasses, and they would not bring her back to me after aborting my surgery the first time right before putting me under. Instead of making me comfortable, the medical staff was more interested in socializing with each other and their convenience. After I woke up, the Nurses were very disorganized and arguing over who was going to do what. My Mother had to tell them to close the curtain so that I could get dressed. My Mother and I tried to make things easier on everyone by stating that we would prefer to be brought down to the entrance to meet the car together. They refused and insisted on taking us down separately, in spite of that making us very uncomfortable. They would not respect our wishes even thought it would be easier for them. The Nurses were very unprofessional, which I found disappointing for Orlando Health because at Health Central and other Orlando Health facilities I typically receive 5-star treatment. I expected more from Orlando Health. Update: I sent my contact info via PM as requested and no one from Orlando Health called me back! When they reply on Google, they want to make it appear that they care and make things right when they do not! I would not recommend to Horizon West to anyone, not even my worst enemy!

I took my young daughter here after a horrible experience at Paramount Urgent Care. The staff and providers…from the security guard all the way to Dr. Core were nothing short of STELLAR. My daughter was in excellent hands, the overall environment was calm and everyone was reassuring. I left feeling so much better than when we came and confident with the care my daughter received! Thank you!

Excellent attention from your staff in the areas I visited.

Our experience was a nightmare! Don’t know how this place, Horizon West Hospital, can even be called a hospital. My husband got Covid two days into our Disney vacation and had to be taken by ambulance to this facility. He was there 13 days while trying to find a rehab faculty that would take him. In those 13 days he never once was given a shower or able to wash his hair! He was able to brush his teeth once. When he asked for a cup to rinse his mouth he was told they did not have any and he should “cup his hands” to rinse and get a drink! Covid affected his ability to walk and he only received therapy twice! He was told they would be coming in one day and when they never came we were told they were only seeing “new” patients. I was told no visitors were allowed because he was on a Covid unit. I later found out he could have had visitors all along. ER head nurse was rude and disrespectful. Floor nurses often did not return calls as well as one of the SW. she was terribly rude. Called me once and said she was discharging my husband. I explained I had to return to Illinois because the rest of the family was now sick and I would be returning to Orlando but would need to make plans, airline and hotel reservations. She told me they could discharge him to hotel. Also despite me giving them a list of all my husband’s medication they gave him a smaller dose on three critical medications. So much more happened but in closing I just want to say don’t ever go to this hospital or take a loved one there!! I want to mention there was a caring male SW who tried to help but fell short in the end.

I when to Orlando Health with a lot pain because I did cut my finger very bad so can you imagine that? So, since I arrived at the front door there was a security officer with a big smallest that received me with kindness and respect who guide me to the emergency, then in the front desk was a kind lady who took me and she was care about my pain; after we filled the papers they guide me to the room and the nurses and Doctor made me feel very comfortable they did care and gave me the attention like a family. Thank you the whole team what happened to me today was a lesson to know that there are people that really care. God bless you all🥰

If you're in pain DO NOT GO!! They will skip all over you! I literally was 4th in line in excruciating pain,the triage nurse nurse done some test and told me I had 3 ppl ahead of me! Well 3 turned into 6 and even the ones who came before me went before I did! I was told because their test were a little more portable than mine! Mind you my chest on the left side hurts, my head feels like it’s about to explode,my stomach is unbearable and this is what they say to me! I’m literally the last person and the front desk had the nerve to tell me,well you’re next! My response were sir I’d hope so considering no one else is here!

Nurse told me “I’m sorry we can not help your sick child” and the way she said it with no sympathy. Very unprofessional, when mentioned to the doctor. He didn’t seem to care. They also overmedicated my child, I had to take her to Arnold Palmer, way better care! No rude nurses or doctors. I will never be back to this hospital again. These doctors and nurses need better training on how to speak to patients. They need more schooling because they couldn’t even give the right dosage of medication to my daughter and almost killed her with the medication! I hope someone in a higher position looks into this, because this is unacceptable.

My husband had shoulder surgery on October 11th, 2022. Everyone from Registration to the Nurse's and anyone else that we came in contact with were AWESOME. They really care about their patients. It was the BEST interaction we have had in a hospital. Thank you so much for making sure that we were comfortable and had everything thing we needed. We can't say enough good things about Horizon West. A big THANK YOU. 👍👍👍👍👍👍👍👍👍👍

I had a recent visit to the Horizon West ER because of a biking accident. I was seen immediately by the care team, was treated immediately with detailed explanations by care team, and I was on my way to recovery with post care instructions. Thank you care team! Great team and great service.

In a very scary time, this ER and their staff made me feel comfortable safe and well cared for. From the security guard at the door to the MD every one was so nice and comforting. The nurse cared for me as if I was family and I am forever grateful.

Had the best experience and was taken care of very well. Thank you to the PA I’m sorry I forget her name (long brown hair with braid) she was amazing and DR Bunning was great! Thank you for all of your help!

The nurses and doctors were nice and provided excellent healthcare BUT the lady at check in was beyond unprofessional. My daughter doesn’t have health insurance and I get that ER’s get abused for this but she shouldn’t have to go into detail at the front desk about why she’s there. Or be asked if she paid her last hospital bill OR told that payment is usually do at time of service. She also said they may not treat her because she was uninsured. I believe if my daughter was denied care that would be considered malpractice. We are working on getting my daughter insurance but open enrollment is closed and she’s been waiting on a self pay doctor’s appointment for quite some time but was getting worse. My daughter wasn’t feeling well and then to be treated like this and embarrassed. Disgraceful!! We were there around 8:30 on 8/10. Please please educate your staff on how to treat people!!! Kindness and empathy go a long way!

We took our son in for an ear infection and we were taken right back and were treated very well by the nurses and doctors. We were in and out in under an hour, which was incredible!! We were here on vacation when our son started complaining about an earache and he ended up being diagnosed with a double ear infection. Nurse Ryan was so sweet and made sure our 6 year old was as comfortable as possible and answered all his questions in a way he could understand. 10/10 would recommend this ER, especially for those who are traveling

The ER staff at Orlando Health Horizon West Hospital, from encounter with security guard to checking out, was top notch! My husband and I were treated so well and as if we were their top priority! Thank you for assisting me in getting better!

This is the second time we have had to use the ER services while on vacation in Orlando. Both times the staff were so friendly and did all they could to help us out and get back to enjoying our vacations. We really appreciated their service!

I have been to the ER twice in the last 2 or 3 months. Both times I have had a wonderful experience and would like to thank you for taking your time with my diagnosis. One time I thought I was having a heart attack. It was my blood was between 6% & 7% so I got 2 bags then this time it was a UTI . Both times I had simular stabbing pain in my chest, side and lower right side. I'm starting to feel so much better. So thank you for your help.

Still upset! Receptionist that Monday night was very unprofessional.. I was with an Ear infection for 3 days over the weekend ..first thing the receptionist said to me :Do you have a primary doctor ?Why you came here ? Why you didn’t see him? I looked at her and said Yes I do have, Actually my Doctor is in the same building. Second the receptionist ask me if I am an Immigrant? You could hear a pin drop . Silent for a moment , and I did respond No I’m a citizen why u ask that question? She describe that is new protocol and if she didn’t ask the computer will not work.. weird but Got my bracelet went inside got my treatment and left . After 48 hours got back and I did got a different receptionist and none of those uncomfortable questions were ask thank God! Doctors and nurses are great ! No complains ..

I cannot say enough great things about this location and all of the wonderful people that work here. From the time we pulled up to the ER door, we only experienced positivity and professionalism. Everyone was so friendly and patient. They listened - REALLY listened and heard us, took time to explain everything, and cared for me. The facility is exceptional. I am very lucky that this is my local hospital and ER.

I brought my husband to the Horizon West ER as he was very uncomfortable after going through a surgical procedure. Wyatt, the male nurse assigned to us, was so competent and considerate! He knew exactly what to do to help my husband feel more comfortable. Dr. Edwards was great! She contacted my husband’s surgeon and was able to get his input for care and treatment. I especially loved the fact that there was no waiting. We were seen immediately, treated professionally, and able to return home quickly. What a wonderful addition to the entire Orlando Health system!

The ER staff was amazing. I was seen diagnosed and on my way with treatment in an hour! The staff was compassionate and friendly.

My daughter fell off of a horse on Friday 4/28/23 and broke her arm in 2 places. EVERYONE was so nice, friendly and caring with my daughter. The entire staff was amazing at Horizon West! We walked in and security helped her out of the car. After registering we went right back to check vitals and then out directly into a room. We were taken care of so quickly. Everyone went above and beyond their roles. I wish I knew everybody’s names because they deserve a huge shoutout and recognition!! Thank you so much to the entire staff! South Lake Hospital was 10 miles closer but Horizon West only had a 5 minute wait. South Lake is extremely busy and wait times are longer. I will definitely go back to Horizon West!

I was transferred here from the ER at champions gate so I can’t review the ER at Horizons west but my stay here was awesome..I mean as awesome as being admitted to a hospital can be. Also Carol one of the nurses on the 3rd floor but is usually in the ICU was the most thorough, helpful, and kindest nurse I’ve ever had.. I was truly sad to see her go when her shift ended!

I was visiting Orlando for a conference when I got a bad infection from a bug bite. This was my first time in a hospital (for my issue) so it was a bit concerning. The hospital staff was very welcoming and put me at ease. I didn't even have to wait! Definitely recommend if you have a medical emergency.

First time at this hospital. My mom had foot surgery at this location. Such amazing service. From security to nursing staff, just a professional group of people and a streamlined system. Thank you to everyone who made my mom and I have such a positive experience.

I had left advent health who told me I had to go to the er for my issue. I was concerned and slightly overwhelmed! Once I arrived they made me feel comfortable very quickly. I had a really awesome nurse and all the doctors was extremely kind. Literally a 10/10 for this hospital they honestly never disappoint me.

Quick and friendly check-in. Room was nice size (includes it’s own bathroom, too). Everyone I was in contact with friendly. X-Ray and scans happened quickly (within first 15 min of arrival). Results came quickly for first set of X-rays, scans and bloodwork (within 1.5 hours from arrival). Everything was discussed and explained well. The only complaint I have was on how long it took to get the results on the last scan I had at 1:45am. It was ordered after results were given to me and I mentioned something that made the Dr order this next scan. It took until 6 am before that result came back. The Dr and nurse both apologized and said there was no explanation for why it took long. Which I appreciated but it did make my visit to the ER 6 hours when it didn’t need to be that long.

I sustained a laceration on my face that required stitches. I drove myself to the ER, as I did not require ambulatory services. The patient care started, the moment we walked into the facility. The security staff, patient checkin staff, and medical personnel were all incredible, and they all seemed to enjoy their jobs. While assessing me, the medical personnel listened to how I sustained my injury, and they carefully considered the best medical treatment for my injury. They explained the treatment options, and I felt they made decisions about how to treat my injury, based on the totality of the information I provided them. I was in and out of the ER in about 45 mins. Although I was there for a minor injury that required minimal stitches, I have had similar treatment in other unrelated facilities, where the treatment took in excess of 3 hours. I highly recommend Orlando Health Horizon West ER, and if I’m ever in need of emergency services in the future, I will definitely return to that facility.

Poor emergency room. Got checked in right away. You will hav a room soon. NOT. Going on 2 hours sitting in a waiting room. It is cold, no updates, sitting in a rock hard wheel chair. Hope I never have to come back here again, assuming I survive this trip.

The team of doctors, nurses, and Xray tech were amazing and took great care of our son at the ER. They were attentive and took him right away. They gave me detailed information, continued to reassure me and listened to my concerns.

I hope that when I get sick again. It will be the same staff. A young doctor. He was born to be a doctor. He was very respectful and kind etc. Nurse name Mariela. They were excellent. Thanks Orlando Health and to the Department of ER.

The ER was quick to get us checked in and to a room. We saw the doctor promptly. We were treated with respect and all staff showed that they cared about our well being. I would definitely recommend this hospital.

Horizon west ER care is outstanding. You are quickly seen and quickly exit to get home to convalesce. Staff is very caring and works very efficiently, keeping patient informed every step of the way. Thank you!! Update: had second trip to ER at 3 am this am. Staff was super kind and caring as I coughed my way through an asthma attack. (Thankfully not Covid). Dr Smith was outstanding and very caring. As was all nurses. X-ray tech. Sign in and screening went very smoothly. THANK you !!!

Great