1/5 Michelle B. 6 months ago on Google • 1 review
I
was
sent
emails
to
have
my
jewelry
inspected.
The
store
was
not
busy
when
I
arrived
and
an
associate
asked
if
she
could
help
me.
I
explained
I
had
received
emails
and
asked
her
if
she
could
inspect
the
9
pieces
I
was
wearing
today
and
for
a
list
of
the
other
pieces
I
needed
to
bring
in.
I
also
told
her
I
needed
to
get
my
LEO
wedding
set
resized.
She
asked
if
I
wanted
it
to
be
done
"in-store
or
out-of-store."
I
asked
if
they
started
resizing
in
the
store
and
she
said
no.
She
then
looked
at
1
ring
and
asked
me
what
I
wanted
to
be
written
for
instructions.
I
again
told
her
I
needed
the
3-ring
wedding
set
resized.
She
gave
me
a
receipt
that
had
"refurbished"
on
it.
I
asked
what
it
meant
and
she
handed
me
an
iPad
and
told
me
to
read
it.
I
told
her
I
didn't
need
that
done
and
only
wanted
them
resized
and
asked
what
"replace
Melee
stones"
meant
and
she
could
not
tell
me
and
went
to
get
her
boss
whom
she
referred
to
as
Doug.
An
elderly
man
came
over
and
asked
what
the
problem
is.
I
asked
him
what
refurbished
on
my
receipt
meant,
as
I
had
purchased
my
jewelry
new
and
what
the
Melee
stones
statement
meant.
He
said,
"I
don't
know
why
you
need
to
know
that.
Is
this
not
what
you
want?"
I
told
him
I
just
wanted
them
resized.
He
questioned
why
I
even
had
the
iPad
and
was
looking
at
"that."
I
told
him
his
associate
handed
it
to
me
and
told
me
to
read
it.
My
husband
asked
what
the
cost
would
be
(there
was
a
cost
listed
on
the
iPad)
and
he
looked
at
my
husband
and
said,
"Doesn't
the
receipt
have
0's
here?"
to
which
my
husband
asked
if
he
was
implying
he
couldn't
read?
The
elderly
man
then
said
he
didn't
know
if
he
could
or
not.
He
was
extremely
rude,
arrogant,
and
never
answered
any
questions.
My
husband
told
him
we
would
not
be
back
in
the
store
and
he
said
that
would
be
perfectly
fine.
I
asked
for
my
rings
back
as
I
no
longer
trusted
this
older
man
and
when
my
husband
asked
for
them,
he
replied
"even
better!"
I
took
a
picture
of
the
receipt
and
the
girl
only
put
1
ring
on
there
when
there
were
3,
associate
#
013580282,
and
management
approval
was
Doug
Smith.
Why
would
Kay's
send
emails
saying
to
get
inspections
when
it
clearly
irritated
this
older
man?
I've
never
been
treated
with
such
disrespect
and
I've
shopped
and
own
several
expensive
pieces.
I
realize
I
will
be
inconvenienced
traveling
to
Princeton
or
Charleston
for
inspections
and
cleanings,
but
I'm
hopeful
they
will
have
better
customer
service.
If
I
need
future
pieces,
I
will
shop
at
another
jewelry
store.
