5/5 Paula H. 1 year ago on Google
Hi,
I
booked
an
emergency
appointment
for
my
mum
visiting
from
abroad
and
she
was
able
to
be
seen
the
next
day
by
Joanna,
twice
in
one
day,
as
she
later
on
realized
where
the
severe
pain
was
coming
from,
and
the
lovely
receptionist
was
able
to
squeeze
her
in
dor
a
second
appointment
,
whilst
the
other
lovely
receptionist
was
very
kind
and
helped
my
mum
with
the
payment
process
and
documentation
for
medical
insurance.
Apologies
as
I
don’t
remember
their
names,
but
you
both
have
been
fantastic!
My
mum
is
usually
very
anxious
during
dentist
visits
and
Joanna
made
her
feel
very
comfortable,
took
the
time
to
explain
everything
and
was
very
understanding
of
her
situation.
My
father
passed
away
in
September
of
last
year
and
my
mum
has
no
income
at
the
moment,
so
she
was
reliant
on
her
medical
insurance
allowance.
Joanna
was
kind
enough
to
let
my
mum
know
in
advance
the
estimate
costs
so
she
could
be
aware
if
she
can
afford
the
treatment,
and
this
was
reassuring
for
her.
Joanna
was
very
lovely
and
professional
and
has
treated
my
mum
with
compassion
and
respect.
My
mum
has
let
me
know
that
she
was
very
impressed
with
the
clinic
and
how
well
she
was
treated
by
everyone
she
met,
and
she
is
extending
her
gratitude
to
everyone.
Thank
you
all
so
much
for
the
excellent
patient
experience
that
my
mum
was
offered
during
a
stressful
time.
Endless
gratitude,
Paula
Hadade
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