1/5 Inyoung C. 1 year ago on Google
I
have
never
experienced
such
horribly
poor
service.
Almost
three
weeks
have
passed
since
the
incident,
but
there
has
been
no
apology
or
reply
to
the
letter.
Therefore,
I
open
the
letter
to
the
public.
What
would
you
do
if
you
were
in
my
position?
Dear
Sir/Madam
On
Saturday
August
6th,
I
used
the
swimming
pool
and
afterwards
went
to
use
the
sauna
and
jacuzzi,
but
unfortunately
the
jacuzzi
was
not
working
properly,
during
this
time
I
was
waiting
for
the
problem
to
be
fixed.
As
I
was
now
relaxing
after
finishing
my
exercise,
I
was
wearing
a
face
mask,
someone
then
came
to
the
jacuzzi
to
do
what
I
would
hope
to
be
a
routine
water
quality
test.
As
I
was
about
to
ask
him
about
the
jacuzzi,
he
looked
me
up
and
down
and
proceeded
to
rush
off
to
the
pool
phone.
I
expected
him
to
have
reported
the
partially
working
jacuzzi.
However,
to
my
disbelief,
the
same
member
of
staff
charged
towards
me
and
accused
me
of
ruining
the
jacuzzi
water,
due
to
my
facemask
I
had
on,
vindicating
that
because
of
the
facemask
they
now
had
to
remove
all
the
water
from
the
jacuzzi
as
it
was
“unhygienic”.
I
was
completely
taken
aback
by
his
tone
and
mannerisms,
for
then
another
member
of
staff
to
come
and
join
in
with
him
yelling
at
me.
All
the
while
this
was
still
happening
in
front
of
other
people.
When
I
signed
the
contract
to
join,
I
was
aware
that
Eden’s
“commitment”
to
me,
a
paying
customer,
would
be
that
I
would
be
respected
at
all
times.
This
experience
has
demonstrated
that
this
is
definitely
not
the
case.
The
2
members
of
staff
then
continued
ordering
me
to
leave
and
throw
my
facemask
away
and
accusing
me
of
going
against
Eden’s
policies.
I
then
asked
to
see
these
policies
as
I
had
previously
not
been
made
aware
of
them.
The
members
of
staff
continuously
belittled
me
and
accused
my
facemask
of
containing
“hazardous”
chemicals.
This
is
another
point
in
which
Eden
has
really
failed
to
gain
my
trust.
To
employ
employees
that
have
not
the
faintest
idea
of
products
used
for
aesthetics
in
a
place
that
sells
their
own
products
is
absolutely
absurd.
I
can
assure
you
as
I
did
them
that
all
the
products
that
I
place
on
my
face
will
not
have
any
“hazardous”
chemicals
in
them.
To
make
it
even
clearer
with
the
situation,
the
facemask
did
not
come
in
contact
with
water,
including
the
essence
that
was
a
part
of
it.
After
completely
ruining
my
mood
and
embarrassing
me
in
the
middle
of
a
public
space,
I
got
out
and
went
to
change
my
clothes.
I
went
to
the
reception
desk
where
I
found
the
2
extremely
bad-mannered
staff
members
and
again
asked
them
to
show
me
the
policy
in
which
it
states
I
can
not
use
a
facemask.
They
couldn’t
find
it.
Still
there
was
also
no
apology
or
any
sense
of
remorse.
My
main
problem
here
is
that
if
it
was
really
an
issue
of
hygiene,
Eden
has
a
lot
to
be
worried
about.
For
instance,
the
gym
is
severely
lacking
in
a
good
ventilation
system,
the
smell
of
sweat
is
astounding.
The
pool
has
clumps
of
hair
floating
around
in
it.
I’ve
personally
seen
far
too
many
people
enter
the
pool
without
showering
and
worst
of
all,
men
going
into
the
pool,
jacuzzi
and
using
the
spa
facilities
in
their
underwear.
This
is
an
unbelievable
number
of
reasonable
problems
your
staff
should
have
and
that
Eden
does
have
policies
against
and
yet
why
are
they
not
policing
this.
Instead,
they
are
screaming
and
punishing
me
for
something
that
they
can
not
prove
to
me
exists
in
their
policy,
I
do
believe
this
was
a
form
of
racism
I
had
to
deal
with,
I
assume
they
saw
an
East
Asian
lady
and
thought
that
I
would
be
an
easy
victim.
Eden
was
a
place
I
went
to,
to
recharge
and
look
after
my
mental
health.
However,
I
can
definitely
say
that
this
experience
has
been
traumatic
and
I
will
not
be
returning
to
Eden.
Please
cancel
my
membership
immediately.
I
would
like
a
full
refund
including
the
last
day
I
was
there
(6th
August).
Kind
regards
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