1/5 Mark H. 8 months ago on Google • 6 reviews
During
my
swim
lesson
on
July
8th,
someone
entered
the
men's
locker
room
off
the
pool
area,
shimmied
my
lock,
and
stole
my
wallet
(including
my
military
retiree
ID,
my
government
civilian
ID,
my
drivers
license,
a
credit
card
and
about
$50
cash),
my
phone,
and
my
car's
key
fob.
So
they
had
all
my
identification,
access
to
my
car,
and
knew
my
home
address.
There
was
no
manager.
The
front
desk
clerk
let
me
use
the
phone
to
call
the
police
and
home,
while
she
texted
her
"manager"
who
told
her
she
would
be
able
to
look
at
the
video
in
in
about
an
hour.
I
provided
my
name
and
phone
number.
The
police
talked
to
the
employee
and
they
asked
about
video.
I
called
SPRFC
twice
in
the
following
days
to
see
if
the
manager/Director
of
Operations
was
available.
Monday,
I
spoke
to
Chloe,
who
said
the
manager
was
unavailable.
She
said
she'd
text
her
that
I
had
called,
asking
for
a
callback.
Wednesday
I
tried
again.
Chloe
answered
and
responded,
"she
hasn't
called
you
yet?
I'm
sorry"
and
said
she
would
send
another
message.
That
night,
I
sent
the
manager
an
email.
I
said
the
claims
of
excellent
customer
service
were
not
evident
in
my
situation
and
I
asked
what
the
process
to
cancel
swim
lessons
would
be
since
I
had
a
real
concern
about
people
having
unfettered
access
to
the
locker
room
.
Prior
to
her
reading
my
email
on
Thursday,
she
called
and
left
a
voicemail,
apologizing
for
what
happened
and
said
they
found
suspicious
footage
of
someone
going
in
and
out
of
the
locker
room
during
the
timeframe.
She
said
it
would
take
some
time
for
footage
to
be
pulled
and
suggested
I
call
the
police
(she
had
the
case
number
and
the
phone
number
to
contact)
to
let
them
know
it
would
take
into
next
week
before
they
could
pull
the
footage
and
she
said
when
they
do
get
it
pulled
off
she
would
contact
me
so
I
could
contact
the
police.
Then
she
read
my
email.
She
said
they
take
things
like
this
issue
very
seriously
and
that
it
takes
awhile
to
review
the
video.
She
said
she
was
in
for
a
bit
on
Monday
but
had
to
leave
for
an
emergency
and
was
back
in
the
office
on
Wednesday,
when
she
reviewed
four
hours
of
footage
"for
me".
She
told
me
SPRFC
was
not
responsible
for
anything
I
put
in
the
locker.
I
agree
with
that...that's
why
I
put
a
lock
on
the
locker,
and
I
understand
I'm
still
doing
this
at
my
own
risk.
She
said
she
thinks
their
customer
service
is
excellent
and
that
she
was
upset
to
read
my
email
claiming
it
wasn't,
and
she
said
she
will
not
release
the
videos
"at
all
now
until
I
m
contacted
by
the
police".
She
ended
by
saying
she
wished
I
had
been
a
little
nicer
in
how
I
reached
out.
All
I
wanted
was
for
someone
in
a
position
of
authority
to
reach
out
in
a
timely
manner.
She
had
several
opportunities
to
talk
to
me...Saturday
just
after
the
incident,
Monday
when
she
arrived
at
work,
some
time
on
Wednesday...I
wanted
to
discuss
how
easily
it
is
for
anyone
to
get
into
the
pool
area,
especially
on
Saturday
and
Sunday
when
there
are
so
many
lessons
going
on,
without
any
kind
of
security
measures
in
place
besides
passive
security
video,
and
see
if
there
could
be
any
assurances
of
tightening
up
security
measures
so
I'd
be
comfortable
enough
to
continue
lessons
there.
This
time
it
was
just
a
theft...hopefully
SPRFC
will
institute
some
measures
so
nothing
like
this,
or
worse,
happens
again.
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