Jaffa Garden - Yefet 1 image

Jaffa Garden - Yefet 1

Inn

😠 THIS HOTEL IS A SCAM We made a reservation for 1 night at this hotel and paid in advance. When checked in, we realized that the room was not as shown on the reservation. We got a room in a basement, no wifi at all, door lock broken (they fixed the door after several hours but it almost got stuck aga... People often mention hotel, room, rooms, booking, nice, night, clean, stay, location, Jaffa,


Address

Yefet St 1, Tel Aviv-Yafo, 6802806, Israel

Website

www.booking.com

Contact

+972 54-443-3962

Price rating

$85/night

Rating on Google Maps

2.90 (137 reviews)

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Featured Reviews


Frequently mentioned in reviews: hotel (21) room (19) rooms (12) booking (12) nice (12) night (10) clean (10) stay (9) location (9) Jaffa (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Lucía Zhou Y. 1 year ago on Google
    THIS HOTEL IS A SCAM We made a reservation for 1 night at this hotel and paid in advance. When checked in, we realized that the room was not as shown on the reservation. We got a room in a basement, no wifi at all, door lock broken (they fixed the door after several hours but it almost got stuck again the next day and the door handle almost fell off). We asked the reception guy to change rooms but he said that the hotel was fully booked. We stayed in the end since it was only one night, but the next morning the manager told us that he actually cancelled the booking through booking.com (this is the day after he knew we checked in and actually spent the night) and we must pay again but IN CASH because supposedly booking.com will reimburse us the previous payment. Since we didn’t have phone service we asked him to help us contact booking.com to clarify the issue in order to not double pay, and he refused. The manager has serious temper issues.The only thing he said was: you must pay me cash. He refused to let us pay by card (the card machine was apparently "broken")or via bank transfer and told us that they did not have a bank account. He did not let us communicate to him and behaved in a very violent and impolite way. We very clearly stated that we want to pay (but not pay double)but in a way that is documented and easily to see for booking. He was very clearly not interested finding a solution and just wanted us to pay as quickly as possible in cash.He was very rude and loud and did not let us talk, and obviously trying to intimidate and scare us.Lastly, as soon as we talked to another guest at the hotel(in the hope that he would maybe help us communicate to the manager), he came to us yelling that we were ‘stealing their money’ and literally kicked us out of the hotel (and all of this having payed already a week before arriving). Needlessly to say we wasted several hours on both days arguing with somebody who was very much not interested in the least in helping us, put us in a very uncomfortable situation and ruined the better part of our trip to Tel Aviv. Which is a shame because the area was very nice. Looking at other reviews on google we saw several people experiencing suspiciously similar issues : either their reservations were cancelled last minute leaving them stranded in a foreign city without a place to stay (most of which say they are still waiting for reimbursement )or were staying at rooms that were completely different than those depicted on the website with broken doors connected to terrasses where people were camping out etc.. Further, the host actively stops people who had a bad experience leaving reviews on booking by listing them as no show and removing the possibility to warn new customers of this nightmare experience (which no kidding one other review also describes it as). Speaking to other guests we also learned that several other people had issues while we were there and the he got in a screaming argument with anther guest just the day before. While I have full understanding that working in the tourism industry can be very stressful and demanding I do not think that shouting at your guests on a routine basis and purposely misinforming them is the way to go (but what do I know). Would only recommend this place if you have a person you truly hate and want to direct them there (don’t let them see google reviews) or if you want the worst hotel experience of your life to have something to tell your grandchildren about.
    5 people found this review helpful 👍

  • 1/5 Clara R. 1 year ago on Google
    Absolute fraud. We booked via booking.com where currently the hotel is not available anymore. The host wrongly told booking.com that we did not arrive in the hotel after we told him, that we did expect a better room based on the photos online. Because of this, I was blocked in booking and thus could not give the hotel any review in booking. Small, dirty rooms, no reception, breakfast is a joke (fruit and cookies, if you are lucky). I would never stay there again.
    4 people found this review helpful 👍

  • 3/5 Philippe van M. 1 year ago on Google • 164 reviews
    Great location but a bit noisy as the hotel is located in the center of old Jaffa. The rooms offer enough space and are comfortable. Most of them were redone and are better than on older pictures. As for the "breakfast included", the hotel doesn't offer breakfast, only accompanying drinks. You get coupons of 6 shekel each to spend at a nearby bakery. We spent our 6 coupons (3 per night for 2 persons!!!) on the first day and even so we had to pay part of it from our own money. But the quality is great. I had a nice chat with one of the staff members on the second morning and he offered me 6 more coupons. Thank you! 👍😉

  • 2/5 Ramon A. 1 year ago on Google • 24 reviews
    We booked four rooms at the Jaffa Garden from Nov 25 to the 29th 2022. There are good things and bad things about this hotel. What's good: Location (Jaffa area), only a few steps to the Tower Clock, to the sea, to the Jaffa flea market and an assortment of shops and restaurants, not far from a tramway stop. The building itself is not bad and at least our room had a decent size and we had a nice view (windows, no terrace). You could hear street noise, but that wasn't particularly problematic for us (for other friends in the group it was a major issue). There was a young guy who helped us bring the luggage upstairs and got all busy to get our rooms ready (because they hadn't been cleaned) when we arrived. The hotel does not provide breakfast, so instead they give you tickets that you can exchange for goodies in a nice 24-hr bakery a couple of doors to the side. If tickets are not sufficient you go back to the hotel and they give you more. Very important: the building does not have an elevator and the first thing you need to do to get to the reception desk is to walk up a flight of 20 or so stairs. Then more stairs up to the rooms. Not a major problem for me specifically but it was clearly a hassle for many others. What's bad: Unfortunately the property is very poorly maintained. Given the amount of mold in the shower corners, the broken fixtures in the bathroom, how filthy the room floor was, and the many 'details' all over the place, I’m convinced this was not a once-off problem but rather something systemic. If only they could get someone to thoroughly clean the rooms (including the bathroom), get rid of the stains in the curtains, walls and windows, to ensure there are towels in every room (it took us long hours into one of the nights until we came across someone who after many minutes of going over language barriers finally gave them to us), to timely clean up the terrace and halls from garbage (some of which, unfortunately, guests leave behind), and to fix the many small 'things' across the property: hanging wires, stained sofas, etc. the guest experience would be significantly improved. It doesn't require a lot of money, but rather a decisive willingness to take better care of the rooms and the entire building, and to be on top of the bear minimum expectations (like clean towels!) of their guests. We plan to go back to Tel Aviv but we’re definitely not returning to this hotel until we hear that things of this sort have been taken care of.
    2 people found this review helpful 👍

  • 1/5 Rodica C. 1 year ago on Google • 17 reviews
    Horrible service experience!!! My room had no window to open, neither the bathroom. So it was moisture and mold, and the air unbreathable.. The bed was very uncomfortable and the furniture old. The pictures from the hotel profile does not correspond to reality!! We had to wait over an hour to get the key because nobody was at the reception and it was 6 p.m not midnight. We asked for another room with window but the receptionist was pretending that he doesn't understand what I'm asking. Finally, I definitely do not recommend this place even for one night. Very bad service!! Shame to them!
    1 person found this review helpful 👍

  • 1/5 Sascha E. 8 months ago on Google • 8 reviews
    Friends of mine from Germany stayed in the hotel for more than a week. Not a nice room and several issues during their stay. But worst part: They left 2 bags for me with glasses and wine, worth several hundreds of Shekels. With a note, I will pick it up in the coming 2-3 days. Unfortunately, I could only come after 6 days due to work....and woooops it was gone and nobody knew what happened to the two bags. Not good service at all!
    1 person found this review helpful 👍

  • 5/5 Gabriela A. 1 year ago on Google
    I haven't stayed here overnight yet, only just checked in, but I wanted to at least review for now, as reading previous reviews I was really nervous! Our check in was really smooth, the staff so friendly and accommodating! The location is amazing, rooms beautiful and clean. We were given vouchers for breakfast at the lovely bakery downstairs. So far so good, and I'm really excited for my stay here. Great value for money and feel like it was really accurate to booking.com
    1 person found this review helpful 👍

  • 5/5 Marie G. 1 year ago on Google
    I stayed at this place for five nights and I was super happy. The place is beautiful, clean, safe and nicely decorated. The staff is amazing and very helpful. The owner was available 24/7 on WhatsApp. I could even extend my stay on short notice which was great. The location is amazing. In the heart of Jaffa, very close to the beach as well and it’s the perfect starting point to wherever you want to visit Tel Aviv. You can vouchers for a bakery nearby which is really one of the best bakery in Tel Aviv. I highly recommend this place and will definitly return soon. See you soon!
    1 person found this review helpful 👍

  • 5/5 OmegaGrace L. 1 year ago on Google
    The owner is very nice! Location is perfect! 5mins walk to the beach. Outdoor dining place overlooking the clock tower. Worth the price!! Will definitely stay again if given the chance
    1 person found this review helpful 👍

  • 4/5 Valerie V. 1 year ago on Google • 11 reviews
    Breakfast on the balcony woth view on the clock tower is just amazing and the staff was very nice. We had a room without windows so the noise was no problem (maybe consider this when booking) - it was okay because we didn't spend much time in the hotel. Everything in the room was a little broken but I didn't expect more from the price... could have been cleaner, but all in all it was a nice stay :)

  • 1/5 Justine W. 5 months ago on Google • 7 reviews
    Calling this place boutique is a complete misrepresentation. It was dirty and badly maintained. The rooms do not look like the advertised versions. The location is convenient but it’s extremely noisy. Don’t get caught like we did.

  • 2/5 R P. 7 months ago on Google • 3 reviews
    One of my worst "hotel" experiences ever. My girlfriend and I were put in a room with broken windows, dirty linen and a dirty bathroom. Spiderwebs everywhere. Couldn't have been noisier during the night. What a scam.

  • 4/5 sharanya n. 11 months ago on Google • 3 reviews
    We got the room with balcony which has amazing views of bustling Jaffa, it's walking distance from the main attractions including the beach. The room was clean and spacious. The neighborhood is noisy during the night but closing the windows helped. The only problem was - at night when we needed the air conditioner, neither did we find the remote nor did we get any assistance from the host. However, the lady in-charge was extremely helpful and friendly during the other hours. Overall it was a pleasant stay except the air conditioner issue.

  • 1/5 David Mullit B. 1 year ago on Google
    When we arrived at the hotel the room wasn’t ready, so the receptionist asked if we could return in an hour and in the meanwhile that we could safely place our bags in a closet in the room. When we later returned we found the content of our bags turned up side down and missing two chargers and a pouch of tobacco. When we asked the receptionist either to return our belongings or to offer us a compensation, we were told that the manager would arrive later on to investigate the situation. He never arrived and we ended up going out as planned. In the following morning at checkout we met the manager who in aggressive gestures basically just told my wife to leave the building without any offer of compensation on the basis of him not knowing who stole from us. That’s it, and now we’r contating the police..

  • 3/5 Virdan L. 10 months ago on Google
    The location is perfect and the people working there very helpful. Make sure you contact to them before arriving, so that they are ready for your arrival. The rooms are okay, old but we saw much worse than that.

  • 1/5 Jasmin Mazarine De W. 1 year ago on Google
    Such a scam. Rooms don’t look anything like the pictures. Our bedroom “with terrace, patio, sea view” had no windows only a window to the corridor? Doors were slamming in the building all night and rain was coming in through the bathroom wall. Lots of noise from outside although we were ‘inside’ the building. Good bed. Breakfast is with vouchers for 1 snack next door. Terrible.

  • 2/5 Monika S. 1 year ago on Google
    Not recommended Minus: hotel looks way better on photos. In reality is a mess. Insects in room. Dirty. Really loud area - you can hear every noise from the corridor and outside. Plus: kind people workin in reception, nice patio with a view and coffee/snacks/water

  • 5/5 Lonne v. 1 year ago on Google
    Jaffa Gardens is in a brilliant location, with buzzing streets all around. Shops and food are outside the door (and bus stop), it's a 3 minute walk from the beach and in walking distance of markets. The hosts are very kind and accommodating to your needs. (I had read previous reviews stating it was loud, but note that this is only true considering the hotels central location in Jaffa, with mosques close. If you're looking for quiet, then don't look at this side of Jaffa). I can highly recommend!

  • 3/5 Neil T. 1 year ago on Google
    Some strong points and some weaknesses. Room was clean with super soft sheets and nice bed. Location was great but lots of noise at night (this is Tel Aviv so expected) Bathroom was clean with good water pressure but a bit moldy and small shower. Coupons given for Breakfast at the local cafe. Good idea but only gets you a medium slice of bread not even a breakfast pastry.

  • 4/5 Chris O. 1 year ago on Google
    Fabulous hotel terrace overlooking the clock tower with free coffees and teas on tap. Perfect central location for the beach, the historic park and the markets. Attentive and helpful service. Breakfast vouchers for excellent pastries at the nearby bakery. The room was fine and clean enough but no balcony (as booked) and small. No chairs inside and outside had been taken over by a neighbouring family who treated it as their own. The pictures make it look smart and it is not. At the price and given the location we were happy with it.

  • 4/5 Alon Z. 1 year ago on Google • 2 reviews
    Overall I enjoyed my stay, the other reviews I've seen here really do no justice to the place. The only bad things I can say is they should be more available to phone calls or emails, add a trash bin next to the bed (there's only 1 small bin in the toilet which to my interest is not enough), the shower floor gets wet and there's no mop or anything to get the water away from the floor. Other than that the room was clean and tidy, the host was really nice (when he was there), we had a great view, there's a coffee/water machine available 24/7 and we received yogurt in the morning which was really nice. Great value for the cost.


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