1/5 Kate G. 1 year ago on Google
I
hope
this
review
can
keep
other
people
from
being
scammed
the
way
we
were.
We
had
booked
the
King
Suite
with
Spa
Bath
via
Booking.com
with
16
pictures
being
clearly
marked
with
the
name
of
the
suite
and
a
list
of
what
should
be
included
in
the
room.
Instead
of
a
30
square
meter
suite
with
a
seating
area,
city
view,
and
a
sleeping
couch,
we
were
shown
a
small,
damp
room
in
the
basement
with
a
view
of
the
parking
with
a
bathroom
that
didn't
even
have
a
shower
curtain
so
you
had
to
shower
over
the
toilet.
Both
the
employee
and
his
manager
whom
I
spoke
with
on
the
phone,
told
us
we
would
be
fully
refunded
if
we
were
unhappy.
So
we
booked
another
hotel
down
the
road
and
left.
We
contacted
Booking.com
a
couple
of
hours
later
and
filed
a
report
and
send
them
the
pictures
of
the
room
we
were
given.
The
next
day,
the
hotel
booked
us
as
a
"no
show".
Booking.com
tried
on
4
occasions
to
ask
the
hotel
to
refund
us.
Later,
the
hotel
lied
and
said
we
had
been
there
(after
saying
we
were
a
no
show
days
before!)
and
were
given
the
room
we
had
booked
and
left
for
"no
good
reason".
I
am
disappointed
to
say
that
Booking.com
would
not
allow
us
to
review
the
hotel,
despite
the
fact
that
we
had
paid
for
it,
were
there
in
person
and
submitted
proof
that
the
hotel
had
lied
to
Booking.com
and
photographs
of
the
room
were
given.
No
wonder
the
hotel
has
good
reviews
on
Booking.com
if
all
the
other
people
who
have
left
the
hotel
because
they
were
not
given
the
rooms
they
had
booked
and
paid
for
are
not
allowed
to
leave
reviews!
The
hotel
also
charged
my
credit
card
back
at
the
end
of
April,
despite
the
fact
that
Booking.com
has
told
me
that
they
were
supposed
to
charge
my
credit
card
3
days
before
the
reservation.
I
have
lost
faith
in
Booking.com
after
this
awful
experience.
4 people found this review helpful ๐