טואוס image

טואוס

Jeweler

😠 Very bad customer service! People often mention service,


Address

Azrieli Center, Derech Menachem Begin 132, Tel Aviv-Yafo, 6701101, Israel

Website

www.tous.com

Contact

+972 3-604-8350

Rating on Google Maps

2.80 (55 reviews)

Open on Google Maps

Working Hours

  • Wednesday: 9 am to 8:30 pm
  • Thursday: 9 am to 8:30 pm
  • Friday: 9 am to 8:30 pm
  • Saturday: 9 am to 8:30 pm
  • Sunday: Closed
  • Monday: 9 am to 8:30 pm
  • Tuesday: 9 am to 8:30 pm

Featured Reviews


Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Aviv A. 6 years ago on Google • 88 reviews
    Very bad customer service!
    2 people found this review helpful 👍

  • 4/5 Eyal Kofman C. 5 years ago on Google • 199 reviews
    Well designed pricey jewelery, good service

  • 1/5 moshe a. 5 years ago on Google • 55 reviews
    Worst service ever

  • 5/5 nika r. 5 years ago on Google • 47 reviews
    Good service.

  • 5/5 jjj c. 3 years ago on Google • 29 reviews
    Pretty jewellery with regular new collections and stylish trends. Jewels range from 18k gold & diamonds to silver with semi-precious stones. The best thing with TOUS is their lifetime warranty - I broke my gold chain 3 times and they sent it back to Spain to have it fixed, free of charge. Highly recommend.

  • 5/5 Meytal G. 5 years ago on Google • 9 reviews
    Perfect products, great service!

  • 1/5 Roni S. 1 year ago on Google • 5 reviews
    On-site service. Been chasing them for months because my watch (which needless to say I bought in the thousands) changed its color from rose to gold. They told me 'no problem, we will send it to Spain for *three months**' and then they charged *650* NIS* for repairing the coating which was faulty on their part!! Even though I didn't ask them to paint it blue or glitter, it's their fault! The watch came back after four and a half months *with a *silver stain on it. There is no one to talk to, 'acceptance is the responsibility', they have same on the computer but it is 'not the original receipt' so they are not willing to replace my watch. I have credit documentation for the purchase though I have already been to the branch 6 times trying to reach the manager who did not bother to call me and make sure to give me good service. In all places with a brand at their level, the warranty is the jewelry itself. When I finally reached out to her, she didn't bother to express any understanding of my frustration, didn't answer the phone calls to the store, didn't get back to me I bought a lot of jewelry from them, and what is certain is that I will not buy anything from them again and I will advise everyone I can not to buy there. In conclusion? I spent NIS 2850 on a watch that changed its color after a year, and I was screwed

  • 1/5 שולה �. 1 year ago on Google • 4 reviews
    I entered your website because I wanted to buy something, but I was shocked to read the reviews, complaints one after the other and you're on your side... Obviously I'm not getting close. The slave that you still exist, after so many terrible reviews about the poor quality of your products and the bad customer service, the formulaic answer you issue to every complainer, an answer that has no real reference, only indicates that suckers are just changing and it's a shame that you are abusing it. And for the innocent customers who were hurt - I suggest you contact the Consumer Protection Authority. It is not possible for a business owner to act as he pleases and disrespect customers like that!!!

  • 1/5 Alexander 2 years ago on Google
    (Translated by Google) Bad store. I came to buy a gift for my wife. No store is closed for any reason. I bought a gift in another store. I do not come to this store anymore. (Original) חנות גרוע.הגעתי לקנות מתנה לאישתי אף חנות סגור ללא שום מידה או סיבה.קניתי מתנה בחנות אחר.לא מגיעה לחנות הזה יותר.

  • 5/5 Sharon D. 1 year ago on Google
    (Translated by Google) Excellent branch, it has all the items from the collection, excellent service. (Original) סניף מעולה, יש בו את כל הפריטים מהקולקציה, שירות מצוין.

  • 1/5 ים �. 4 years ago on Google • 1 review
    Worste service ever.
    1 person found this review helpful 👍

  • 1/5 katrin k. 5 months ago on Google • 2 reviews
    מנסה כבר חודש לתפוס אותכם בטלפון. שלחתי שרשרת לתיקון נאמר שזה יתוקן תוך 45 יום ועברו כבר שלושה חודשים. אף אחד לא מחזיר תשובה אן אפשר לבןא לקחת


Call +972 3-604-8350 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Repair services
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping
    • ✓️ Same-day delivery

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