3/5 Silja B. 3 months ago on Google • 4 reviews New
We've
known
Pinocchio
for
several
years,
often
dining
at
the
Osu
restaurant
for
excellent
Italian
cuisine
and
enjoying
the
pleasant
atmosphere.
When
the
Eastlegon
branch
opened,
we
started
going
there
too.
The
menu
is
slightly
smaller
but
good,
with
a
wide
selection
of
ice
creams.
However,
we
prefer
ordering
or
taking
away
due
to
the
suboptimal
atmosphere.
This
isn't
a
reflection
on
the
attentive
and
courteous
service
staff
but
rather
on
the
manager's
demeanor.
Twice,
we
almost
got
asked
to
leave.
The
restaurant
officially
closes
at
10:00
pm,
but
by
9:15
pm,
shutters
are
down,
and
ice
creams
and
desserts
are
packed
away,
creating
a
sense
of
closure.
When
trying
to
order,
the
manager
insists
on
takeout,
even
though
the
restaurant
officially
has
over
half
an
hour
left.
The
second
time,
we
specifically
asked
the
manager,
who
confirmed
the
closing
time
as
10
pm.
His
manner
was
hurried,
and
his
interaction
with
the
staff
was
brusque,
correcting
them
in
front
of
guests.
A
restaurant
open
until
a
specific
time
should
allow
guests
to
sit
in
peace,
finish
their
meals,
possibly
have
a
drink,
with
cleanup
happening
after
closure.
The
atmosphere
should
be
calm
and
serene
for
a
pleasant
experience,
avoiding
open
discussions.
These
are
the
manager's
responsibilities.
He
seemed
overwhelmed,
as
if
the
job
was
no
longer
suited
to
him.
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