1/5 Beth R. 11 months ago on Google
Done
with
this
clinic!
Every
time
I
have
come
in,
someone
has
been
upset
at
the
front
desk.
I
ignored
it
for
the
most
part
bc
it
“hadn’t
happened
to
me”
…
yet.
Serenity
has
great
providers
but
their
procedures
and
office
policies
show
a
complete
lack
of
regard
or
care
for
their
patients’
well
being.
*Don’t
expect
timely
responses
-especially
regarding
getting
help
with
your
child’s
prescription-
you’ll
have
to
wait
a
min
3
days.
*Coming
in
for
an
apt?
At
their
Gilbert
location,
You’ll
ALWAYS
wait
a
min
of
20+min
(usually
more
around
40mins)
after
your
apt
start
time
to
be
seen.
Got
plans?
Need
to
go
to
work?
Well,
sorry-
you’ll
need
to
request
the
entire
day
bc
you
can’t
make
adequate
plans
with
how
this
office
runs.
The
final
straw
for
me-
I
arrived
to
my
daughters
apt
(admittedly
5
min
past
the
apt
time.
Not
usual
for
us
but
we
hit
some
traffic
on
the
hr+
drive
and
we
are
ALWAYS
waiting
a
great
amount
of
time
in
the
lobby.)
I
stood
in
line
to
get
checked
in
behind
a
few
other
patients.
You
don’t
just
sign
in,
there’s
not
a
quick
way
to
check
in,
so
you
patiently
wait
your
turn.
By
the
time
I
reached
the
desk
I’m
told,
“I’m
sorry,
you’re
now
past
the
10
min
mark
and
you’ll
have
to
reschedule.
After
pointing
out
that
we
had
been
waiting
in
line
to
check
in
all
we
were
told
was,
“yeah,
I’m
sorry,
that’s
unfortunate
but
that’s
our
policy.”
Didn’t
care.
Wouldn’t
help.
“Your
no
concern
to
us”
was
their
message.
Leaving
the
office,
I
made
a
few
phone
calls
off
a
quick
google
search
to
find
a
closer
provider-
WOW
was
I
surprised
at
the
polar
opposite
attitude
and
immense
sense
of
care
that
I
received
from
these
other
clinics!
I’m
moving
on!
And
I’m
sure
Serenity
couldn’t
care
less-
true
to
their
core.
”Serenity
Now!!!”
😤
(at
least
now
I
have
a
good
use
for
that
Seinfeld
quote
😅)
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