2/5 J.D. J. 2 years ago on Google
Stayed
early
August,
expecting
no
resort
fee
per
their
website
on
AZ
travelers,
they
hit
me
for
$25
a
night.
It's
a
beautiful
resort,
with
mediocre
service
and
staff.
It
took
me
2
days
to
be
acknowledged
by
any
service
staff.
Few
staff
smile
or
greet
customers.
Not
1
dealer
smiled
as
we
passed,
1
mad
eye
contact.
Asked
several
different
staff
including
hotel
reception,
players
card
staff,
and
even
security
about
the
resort.
Most
weren't
sure,
none
offered
to
find
out
any
answer.
I
finally
had
to
ask
the
concierge,
who
is
not
on
staff
24
hours.
The
only
1
with
answers!
We
tried
their
cafe
Blue
Coyote
for
food,
VERY
limited
menu.
Ended
up
getting
Chinese
food.
Everything
that
came
out,
was
covered
in
green
onions.
Yuck.
Turns
out
the
chef
loved
green
onions.
Tried
a
2nd
time
for
breakfast,
no
non-pork
alternatives,
same
limited
menu.
Tried
others,
disappointed.
Our
room
was
beautiful,
but
very
unclean.
Found
dust
on
shelves,
prints
on
glass
windows,
even
dirt!
2
queen
beds,
but
1
chair???
No
room
cleaning
until
you're
there
3
days,
no
restock
of
water/shampoos.
Shower
leaked,
had
to
put
down
towels.
Cheap
TP,
soaps,
tissue.
Didn't
want
to
give
more
waters,
when
I
called
for
more.
If
its
included
in
the
resort
fee,
but
they
refuse
it...?
There
was
a
water
garden
we
could
see
from
our
window,
which
I
visited.
It
was
full
of
trash.
Disgusting!
We
won't
stay
nor
visit
again
in
the
near
future.
They
use
the
pandemic
as
an
excuse
for
poor
service
and
staff.