Ronald greated us at the door, showed us to our new dining table and our search around the valley has ended here! He also shared with us a much needed insurance on our new furniture which we purchased. Kathryn greated us on our way out, how sweet.

Angela Burk Vail was amazing ! She went above and beyond to help us . Her guidance , knowledge and design ideas were extremely helpful and made us feel more comfortable with our purchases. Angela gave us the time and patience we needed to explore , ask questions , answer question and she understood our design preferences. Thanks for going above and beyond Angela . We look forward to working with you again in the further.

I usually never do reviews. However, I recently stopped by to look for a new mattress that was recommended to me by a friend since mines super old and I just moved to this side of town. Even though the mattresses I was set on was out of stock. One associate named Mikey was more than happy to take the time and help me out with looking for other options and making sure my needs were met. I plan on coming back and honestly look forward to it if this is how good their staffing is. I’ve furniture shopped before at big stores like this but never have I felt listened to and taken care of like I did with Mikey. 100% recommend this location and that associate. Store was super clean and fresh. I was super pleased with my visit.

I had an amazing experience at Ashley’s buying a new king mattress and foundation for my master bedroom. Angela Burk Vail was my sales associate and she was spectacular! She had a wealth of knowledge on the different mattresses, listened to my needs, and found me the perfect model. She got me a fantastic deal, spent time answering all my questions, and guided me every step of the way! I will seek Angela out to be my sales associate on all future purchases made at Ashley’s. I highly recommend you do the same!

Been taking my time purchasing my living room furniture. I want to say thank you to Angela for the time and patience she had while I finally made the decision and to take the leap. She made it easier than I thought it would be walked me through all the measurements and what could or would be best. Had some minor changes that Mike made sure didn't stress me out too much. They were absolutely amazing and completely kind and si professional !! Sure appreciate everything ❤️.

WOW with Berbardette’s service!!! DEFINITELY 5 STARS!! ⭐️⭐️⭐️⭐️⭐️ Ask for her to help you if you come here, I promise you, you won’t regret it! 💕 She was so patient with us even when it took us hours (really, hours) to decide what couches were we buying. She was so nice and diligent that we ended up buying like 5 quilt sets, a mirror, more decorations and the 5 couches we need for our different Airbnb spaces.

I had a great experience with Ashley Furniture. The quality of their products and the level of customer service exceeded my expectations. I recently purchased a sofa from them, and it not only looks stylish but is also very comfortable. The delivery process was smooth, and the staff was courteous and professional. I would definitely recommend Ashley Furniture to anyone in search of high-quality furniture.

Jordan helped us out. He was very helpful but not pushy. He gave good advice and left us to browse. I liked his attitude and personality. He was available when we had questions and went out of his way to provide good comparisons. Overall it was a pleasant experience. He was knowledgeable and helped check us out quickly after explaining delivery and warranty information. Highly recommend the store and him as a sales person!

Extremely disappointed. We purchased extended warranty on house full of furniture we purchased 2 years ago when we moved here. The warranty cost us ,$600. Now two of our dresser drawers are not closing properly so filed a claim with the extended warranty people and was promptly told that these repairs were not covered. Requested a refund on warranty and was refused. Too bad that their furniture falls apart in 2 years.

Buyer Beware!!!! Online prices are far lower than in-store prices. I bought a couch for just under $1200 that sells for $744 on the ashley furniture dot com site. Called the store to price match. 45 minutes later they informed me they could price match but HAD to include furniture protection add on in order to do so. I asked them to cancel the order, and they did. I ordered the item online, and it's due to arrive the same day as the in-store order. Used car salespeople at best.

In October 2021, purchased a dining room set. I was told during the time of purchase delivery would be 8 to 10 weeks. This past Sunday April, 2022 I cancelled my order with them. I am extremely disappointed with this store and will absolutely never shop with them ever again. I purchased a sofa from Living Spaces and a mattress from Bob's Discount furniture and all arrived on time when they said it would. Ashley made no attempt to keep me updated on delivery. I had to contact them and wait an unreasonable amount of time for info. 6 months to wait for what I paid money for is absolutely unacceptable. Again, I will never do business with this company again!!

Absolutely only buy furniture here if they are IN STOCK. Worst experience buying furniture ever. I bought a bedroom set on Feb 2022, come Apr 2022 and still no updates. I texted/called my sales representative and he has NOT replied to me at all. It has been 10 days now at the time of writing this. I can even see that he read the messages. So I went to their website and asked for chat support to do a partial delivery because some of the pieces are available, they told me the delivery team will be in contact in 24-48 hours. Week later, no call. The lack of communication is incredibly disappointing. Literally no updates or anything. So again, I do NOT recommend buying from here unless they have the item in stock.

I had a amazing experience working with Amber. She was so helpful, kind and patient. She went above and beyond to make this an easy and enjoyable experience. I had to make changes after I placed my order and she took the time to help me look at design layout options and what was in stock vs back ordered options. Overall, if you are in the market for furniture, ask for Amber. She is truly amazing!

Amazing experience and customer service!! Mike (the manager) and Kathryn Buck really made my wife and I feel comfortable and find exactly what we were looking for. It has been the most enjoyable furniture shopping experience where I didn’t feel pressured to buy anything. They were attentive, honest and very knowledgeable. Five stars well deserved for this team. I would definitely recommend others to stopping by this store next time you’re looking for new furniture. ⭐️⭐️ ⭐️ ⭐️ ⭐️

Angela was absolutely amazing, I can’t say it enough! Just amazing! She took the time to go through everything with us and helped us with ideas on how to decorate our new apartment. She definitely went above and beyond!We look forward to working with her in the near future!

Let me just share how much Mike and Jeffrey blessed my kids and I today! I started crying in the store because they made sure that we left with a brand new table and chairs set to enjoy Christmas with our family!!! Thank you both so much!! I haven’t been able to buy a new table and chairs for my family with all we have gone through financially and you made it happen for us!!! What you did was so amazing!! Grateful beyond words. 🙏🏼🙌🏼♥️♥️♥️♥️

After checking out a couple other furniture stores, we came back to Ashley and bought a new dining table and chairs and 2 bar stools. I even got to use a $50 coupon which was great. We have been satisfied with all our purchases at Ashley.

If you are looking for a home furniture store, this the place to be and you NEED to ask for SK… he is a standup guy loved his attitude, friendly , easygoing and great to work with..

Kathryn, the saleswoman, was very friendly, efficient, and knowledgeable. The delivery happened within 3 days, the couch was delivered swiftly by the delivery men, and everything is working great so far! Thank you for a seamless purchasing experience.

Ashley furnitures will never disappoint! But this store has GREAT customer service! Angela took the time over the phone to give me the best price possible. When I finally got to the store Angela was busy, Brooke did an amazing job in stepping in and helping me finalize my order! Ryan is a cool guy! They have a good team at this Gilbert location

Looking for a new dining set and dropped by Ashley to check on their selection. They had a wide variety. What I appreciated most was the way the sales people treated us. They were helpful without being overbearing and they answered all of our questions professionally and politely. Ultimately, we did not find exactly what we were looking for, but we would definitely go back. We have purchased from Ashley in the past and have had only good experiences.

I would love to give this store rave reviews and if I had written this last Friday I would have. Unfortunately, now I can't. Purchased a king-size bed. Due to an acknowledged error on their end, a queen size bed was ordered and delivered. It has been a week and we can't get this resolved. According to our sales person and the office manager, they can't swap it until they are issued a credit from somewhere else. I would like the bed I paid for.

We purchased several pieces of furniture yesterday after making a couple visits to the store. Bernadette was very helpful and patient with us. She gave us space to shop without hovering over us and checked in periodically to see if we needed anything. Once we made our decision, she helped us finalize the sale. The entire experience was good, start to finish.

I recently purchase furniture from Ashley in October. My shopping experience was great but when my furniture arrived in my home it was not as advertised on the showroom floor. The bed was taller than me but was not on the showroom floor. The bed was also put together and the handle for my drawers are broken and as well as issues with my dresser. I still have not heard back from the store and corporate regarding my purchase issues. As I had reported my issues less than 24 hours after receiving my furniture.

I have recently been in to the Gilbert location to shop for a sofa with my mother, when we walked in we were immediately greeted with great customer service ready to help us and answer any questions we asked. Our incredible sales experts were Katie and Jordan. They helped my mother select a wonderful couch as well as some accessories for her new home. The managers on duty were so helpful with getting us the best deal possible, thank you Mike and Shyla! we appreciate you and WILL be returning to Ashley in Gilbert!

The Ashley Furniture store in Gilbert gives wonderful and welcoming customer service, everyone is so friendly and helpful! They price matched items with competitors and have great prices on everything. The manager mike is also awesome, he honored the price match with great service. Loved the hospitality and will be continuing to shop from here :)

I rarely leave reviews, but I was so impressed with my experience that I felt I needed to give recognition to Bernadette. I am shopping for a new bedroom set and not only did she answer the million questions I had but she even gave suggestions for making my living space a bit more updated. She was patient, kind and gave me all of the information I needed. I explained that I will be making a decision in the next month or so and she offered a couple of solutions to earn my business, but I love that she wasn't pushy like most salespeople tend to be. I love her no pressure approach! I will come back to her when I am ready! Thank you.

We had been shopping around for a new couch and hadn't found anything we liked. We ended up at Ashley furniture and were impressed by their selection. Jordan took the time to explain everything to us and go over different options that would work in our space. He was able to find us a sectional that we loved and was very knowledgeable about different products and explained everything to us from start to finish. We will definitely use Jordan again for our next furniture purchase!

From the moment we walked in, wasn’t really impressed. Way to packed, much like a show that used to be on Discovery that had interventions and a big green dumpster . Very difficult to navigate a powered wheelchair. The lady that assisted us was nice but while I was walking about I was questioned why wasn’t I walking around with the staff member helping us and why I was asking the price of an item without her. That right there made me not want to purchase from them. To crowded with furnishing and even just walking you have to twist and turn.

I wish I could’ve given this Gilbert location of Ashley Furniture five stars, because they worked with me on a price match… But then the salesperson was not honest with me re Delivery. The reason I paid the extra $180.00 Delivery Fee was because she informed me that the sleeper sofa would be in a box, it would need to be unpacked, and then certain components would need to be assembled. Not true! When they unloaded the piece from the truck, it was all in one piece, simply wrapped in plastic. (I took a pic of them rolling it up my walkway.) They then rolled it literally EIGHT (8) feet into the office, took off the plastic, and done! No unpacking and NO ASSEMBLY of any sleeper parts. As I had initially told the saleswoman, I can save that $180 and bring it in with a neighbor, but she provided said inaccurate info that steered me to not go with the Free Delivery option. Bottom Line: I do not like being BS’d!

Jordan was awesome and really helped us out today. We felt welcome the moment we came in and never pressured. Jordan was able to offer some suggestions that matched what we were looking for -- this made things a lot easier considering the huge selection in the store. We found what we needed and the process was seamless. We were in and out in under an hour :) Thanks Jordan!