I just moved to Arizona, I have a very low income and no insurance, so without planned parenthood i wouldn’t not be able to get any treatment anywhere else. Coming in the nurses were extremely polite and receptive, they answered all my questions and were really funny. I came early and did the paperwork and they brought me in right away at exactly my appointment time at 1:40. I was nervous about getting the birth control insert in my arm and they answered all my questions and didn’t have to wait very long. It was super professional, fast, and painless. They even gave me a bag of condoms at no charge! I was out the door by 2:30 when i had 2 different appointments for std testing and birth control. I love PP. donate as much as you can. I appreciate the services you provide and the professionalism. I’d recommend this PP to anyone. Negative reviews are crazy. This place is great :).

I went in for an IUD removal and they were not able to find it. I was uncomfortable for ten minutes as she searched without communicating what was going on. Once she gave up she just told me I should try going somewhere else. She did not tell me if it had moved or anything just said that I should be fine and left the room quickly. Really unprofessional if the reason you are going for an IUD removal here is for a cheaper price go to an actual OB they charged me the same amount and did not keep me in the dark about what was going on in my body. Do better.

The front desk lady is rude and condescending. It's as if she hated her job and everyone that visits. My daughter and I felt attacked from the start, there was literally nothing said nicely or in a kind manner. Not the experience I wanted for my 15yr old daughter who is trying to be a responsible teenager and learn to protect herself and care for her body. I was hopeful they would make her feel comfortable, educate and answer any questions she may had, but they just treated her rudely. This particular site is the worst.

There are better locations to go to if you can make it. I can not stress how much the front desk lady and her pack of receptionists have nasty condescending attitudes. She is unknowledgeable to the point of being negligent, unhelpful and snotty every time I come here for something and the way this lady talks to people is truly disgusting and disappointing. I’ve had appointments canceled on me for no reason and when I’ve called back either been laughed at hung up on or both. I’ve had professionals not take me seriously but this place has some of the worst staff I’ve seen at a PP.

Front desk staff was very condescending. This was my first ever bad experience at planned parenthood so I’m pretty surprised at how I was treated by this particular front desk lady. Had a great appointment with doctor but after I was informed of my copay which she NEVER told me about. She said she told me but I told her that she must have mistaken me for another patient who she called up after me. She never once apologized just kept saying she told me which she clearly did not. I didn’t mind paying the copy but she was so condescending in her manner and never even gave an apology if there was a miscommunication. I get having a demanding job but it’s not hard to be kind.

receptionists were very condescending. I was not a minor at the time of going but they assumed i was and snarkily told me i wont be covered by minor state insurance. when i tried explaining that i was coming to change my birth control she got even angrier and told me thats not what my appointment said and they cant help me because i still had my first dose left (had massive side effects and NEEDED to change). tried telling me i had to pay a fee just to be there. all and all i had to leave because i could not be helped and she had no desire to listen to what i had to say. disgusting and condescending attitudes.

My first time going to a Planned Parenthood and my experience was above average. I drove all the way from the Maryvale center after they denied my appointment for being late because I had a difficult time finding the building. I didn't mind the wait time at the Mesa location because the doctor was really nice and comforting which made it worth every second of my time. She made the whole process seem really effortless and nothing to be nervous about (got the implant). The staff was overall friendly and answered all of my questions. The facility is also very clean. If you are patient and have a positive attitude, you will have a positive experience here.

I didn't have any of the experience other reviewers did with the front desk staff. She was nice, understanding, and patient, and the doctor also felt comfortable and caring. I left with a list of resources I could use as well.

Clean and socially distanced. I came to start the birth control shot and I left within half an hour. Since I was self pay, they reiterated and educated me about the cost when I checked in, during the visit, and after the visit. All the staff were very informative and friendly. I would recommend this facility to everyone!

They are ill informed and do not understand anything. I can ask a million times who I need to contact to get an issue resolved and no one knows. The staff can not give you straight answers. I came in for my regular birth control shot. I usually go to the Tempe location, but due to provider changes at Tempe the knew provider was not certified for my insurance but this location was. Came here, and I don't know if it's their new systems or what but they tried to have me pay $60 for birth control, which is FREE AND COVERED BY MY INSURANCE. I have been receiving this shot for over 8 years and never paid a dime. (Whether I go to my doctors or to a P.P) This location tries to make me pay $60?!? I don't know what insurance scam, fraud they are playing, but do not go here! When asked about the charge, they claim it is due to needing to see a doctor for the insurance. When talking to my insurance company, P.P. is running it a different way than normal. They have no explanation for why they are charging the insurance differently resulting in my payment, no way to contact their insurance department. Big scam, and no information to help the issue. DO NOT GO HERE

The staff here are amazing, they make a very welcoming and supportive environment. They put value in your word, which is unfortunately not so common in healthcare anymore. I had an appointment ahead of time and I waited about an hour and a half to be seen but it’s well worth the quality of their care. If anyone I know ever needs any sort of the help that this place can offer I’ll be sure to refer them to this location :-)

EDIT: I want the health manager to reach out to me. You guys are impossible to reach. Worst experience ever with billing and insurance. I got an iud removal several months ago and have had the worst time getting them to process my bill correctly. Before my appt I verified that this would be covered under insurance with my insurance and planned parenthood themselves. When I got to the office they also assured me it was covered under insurance. Then 2 months later I got a bill saying I owed the full amount. After an hour of being on hold I finally got to talk to someone who said they never ran the bill through insurance (even though they had the insurance card on file). The lady I talked to also said she would send it through insurance. Now it’s 2 months later and I have gotten another bill saying I owed the full amount. Today I’ve waited on hold for an hour and 15 min and I can’t get ahold of anyone to actually solve this issue. I am beyond frustrated and will never use planned parenthood again.

Went to this location today with my roommate who’s never been tested before. Both of us are queer and active and we want to be safe. When I went on the website and put this location in and checked payments it said explicitly “we’ll never turn you away from the care you need because of your inability to pay”. When we arrived we were told that screening for STD/STI would be anywhere from $100-300 which we cannot afford at all. I asked about any sort of adjustment based on our finances, as the site suggested, and the receptionist looked at me like I was an idiot. She said funding had been cut, which I understand entirely, but the website is still claiming that they can provide healthcare to ALL regardless of situation. My roommate was prepared to just pay the insane fee, but when he got into the back room, he saw pride flags and signs saying that healthcare was for everyone and that he was safe there and, after the way we’d been treated up front, it felt patronizing and uncomfortable. He ended up leaving with me and both of us are very disappointed in planned parenthood, especially after having been supportive of the cause for so long.

I've been coming here for a couple of years now; The staff are always friendly and very helpful. The place feels clean and safe. The only reason I'm giving it 4 stars is because I've had a couple miscommunications (the most recent one affected my prescription) with them, and most of the time, they don't use the preferred pronouns that I've filled out on the intake paperwork.. That being said, whenever I call, the staff does everything they can do to help out, and they are always friendly and patient. Everyone who works there is always willing to answer any questions with detailed knowledge. I would highly recommend this place. :)

Front desk lady and everyone here are rude and unfriendly. Had an appointment and was told I had to wait 2 hours for them to contact my insurance. Lady was very rude about it and with a snotty attitude.

Made an appointment a month in advance, called to confirm they take my insurance got the OK and took time off my job and had my SO take time off their job so they could drive me. This office decided to call me 2 hours before my appointment to tell me they cannot see me because "I have one of the insurance plans they don't have a contract with under AHCCCS" Not only did they cancel my appointment while i was on the way but they also told me they couldn't see me even if I wanted to pay out of pocket because they "Can't take my money or see me due to my insurance" It would've been great to know this before or have this information public so I didn't have to waste my time.

I had the best experience. Making my appointment was quick and easy. I went back within 5 minutes of checking in, Christine was so sweet and welcoming! My doctor (Bethany) was super helpful in answering all my questions and making sure I felt 100% before leaving the office.

This planned parenthood location is literally the best! I needed a birth control refill and couldn’t get into my primary care physician quickly enough. The providers were so kind and helpful!