I believe that this establishment deserves a 1 star because of their lack of respect for customers. There are many moments when I call this place to get help in the midst of my mental health issues and they have no sense of urgency to fix that. I find that one of the two issue happens when I call: - They don’t answer the phone a single time. - I get a rude representative that either rushes me, has a lack of respect for helping me, complains about the simplest of request, or doesn’t even follow through with helping me. This is frustrating considering the fact that I am their patient and they know that their patients have mental health issues, yet when I ask for help I get rejected and put into this loop where I ask for help but don’t get any. On top of that this is the only place I can go in my area that accepts state insurance, which is my own issue, but I don’t see why they don’t want to help me. The fact that this is my only option makes it scarier because that just means I am forced to be in a position where it seems like I’m just gonna have to go my whole life without getting help since this establishment just wants to be selfish and do nothing beyond the means of themselves and what satisfies them.

Stapley center is the worse!! No customer service skills at all whatsoever with any associates. These people care nothing of your health or well being. The Dr has a STRICT 15 minutes rule with each patient. Good luck trying to get a work excuse. I waited for over 30 minutes, spoke with 3 different people, & I still was not provided any documents to give to my employer. It's says a lot about a company who can only get clients from a Judge, court mandates. No one in there right mind would ever just walk in to a Terros lol unless they absolutely had too. The general public isn't even that stupid.

NEVER HAVE I EVER! I filed a complaint with the Inspector General. You're dead to me! I saw the reviews, but wanted to find out myself and I most certainly did... as a patient I've never had my trust broken quite like Terros can. All Mormon staff treated me like I was a court ordered convict on probation. Refused to refill my medication unless I came up to do a drug test, which I completed within the hour, just to be told my (Ex-)provider Lori Parker, whom I'd just spoken with, had suddenly taken paid time off for over a week and that if I needed to go to a hospital. Rosie told directly to my face that they wouldn't refill it anyways because I failed the test for THC. WHO CARES. I think she assumed I was on probation like most of their patients and that this was leverage to pacify me. Wrong. I'll make sure they're put under a lot of scrutiny and they will answer for these google reviews.

Kathy Condry is the meanest mental health provider I have ever met. I witnessed her yelling at a staff member and if it was me I would feel demeaned. What kind of manager is she? I asked to make a complaint but the staff member said you can but the company never makes her behave professionally. I appreciate what you guys do but berating someone is humiliating and unprofessional. Terros if I was you I would ask that she be reprimanded for her atrocious behavior.

I changed to Terros to have med management, therapy and primary care in one place. I call the location and many times no one answers the phone. My therapist has needed to cancel a few times in a row. My primary care called in the wrong medication. I was handed a letter stating they now have a short amount of time with each patient so only "one" issue can be handled per visit. I wrote a list, handed it to my doctor, and then the wrong meds were called in. Beyond frustrating...in reading reviews many people are frustrated and the response has all been the same for us as patients to call the customer service team. I work for a non profit company as well. Providing trusted care should not be a concern ever. All that being said my med doctor is awesome. Danielle listens, validates and tries to onboard other doctors on my behalf.

The lack of urgency, understanding and care is disappointing. The phones are nothing but a decoration on a desk and you can get better service in the woods. I’ve contacted Patient Advocacy and continue to have issues. I’ve had so many canceled appointments which are important for giving me my therapy and meds. Withdrawal from meds are dangerous (especially on a high dosage) mentally and physically. Please reread that. My mental health declines anytime I call. This is discouraging. This is a time in our lives where we need kindness and help. We all have our problems and struggles, even you. So treat patients and each other how you’d treat someone you love. There has to be a solution. Please find one.

OVERALL: The front office/admin staff lack the communication skills to make sure your wellbeing is taken care of. No matter how hard you try or how ill you are, they simply do not care.. I have had nothing but terrible experiences with the front staff here. They never answer the phone or call you back when you leave a voicemail (no matter how urgent). The communication between the admin/front office staff and the actual professionals is very disappointing. They dropped the ball and sent me into a cold-turkey withdrawal due to them not sending through prescription refills.. I stressed the importance of how bad that was for me and the front office staff blamed me for not contacting them weeks prior to when I am out of my meds even though I have monthly appointments. Fast forward a few months later and it happened again. This time, I had done what they said I needed to do... I called Nov 8th about the prescription refill when I would be out by Nov 19th. Still plenty of time to take care of it. After calling on Nov 19th to ask what the update on my refill was, they did nothing and I was sent on another cold-turkey withdrawal for almost 5 days, causing me to miss work and spiral into a severe depression due to the symptoms. I called yet again to express the importance of needing my meds and the front office person tried to blame it on me again for missing an appointment and then calling (the call about an update) on a day that my psychiatrist was out of office?? She completely disregarded my concerns and only pointed out the nonessential events that should not have affected their admin staff's job this bad.. If you are looking for a psychiatrist, I urge you to look elsewhere.. Even if the psychiatrist is great at their job, the other staff does not care about your wellbeing and it shows.

Terros Stapley has been a guiding force in my life after years of obscurity and a life void of light. If you're considering coming here, please read the following: Geoffrey Carr and LPN Humberto have absolutely changed my life. I cannot stress enough how amazingly talented, empathetic and kind these two souls are. In a field of overworked, insensitive, and jaded clinicians - these two remain as standing monuments to how mental health professionals should operate. With Geoff I've made so much progress in multiple kinds of therapy and have dealt with trauma that I've kept buried for years. He's helped me quell the anxiety that has nearly crippled me my whole life. He's guided me to putting my life on the path I've always knew I was capable of. Besides being a source of support and compassion, he's always encouraging me to push myself. He never just gives me blanket or ingenuine advice, instead focusing on active listening and helping me reach my own conclusions that benefit me in a healthy manner. Never robbing me of my lessons and experiences, acting as voice of reason and compassion for when I stumble. His process is incredible, and from my previous experiences - it's unique to him and truly one of a kind. Humberto has been a light in such a long dark tunnel, one I've been in for nearly a decade. Instead of pushing more drugs on me in a "let's see what works" mentality. He really honed in on my previous experiences with medications, treatments and always respected my traumas, hesitancy and my quirks. After working together for a year I'm on a medication regiment that finally works for me. For the first time in my entire life I feel stable and in control of my life. I came here after a relapse, at one of the lowest points in my life. I had no hope that this location could make a difference in my life after being transferred from the Olive location, where no one could help me or seemed to care. I have a hard time describing just how desperate, scared and alone I felt coming into this place for the first time. From the moment I walked in and met Selena in the front office - I immediately felt cared for. Like, I was a human being that deserved to be at the table. Finally recognized as a person and not just a mental health disorder that needed "curing". And it only got better from there. I've been dealing with anxiety, ADHD, bipolar and substance abuse issues since I was 15. I've been to some of the worst mental health facilities in and out of the state. Inpatient and outpatient. I always felt like a burden - someone that shouldn't have been born. A mistake. A miscalculation of the universe and a waste that only served to occupy space that could be better used by "normal" people. This place has changed my life, my perspective and my relationships. I'll never be able to fully convey my appreciation for this facility. All I can do is recommend it to the people I see struggling. To advocate for them to come here, and hope that their experience in the process of recovery mirrors mine. If you need mental health help, medication assistance, general resources, or even a Primary Care Physician - come here. It can all be done from this one place with the guidance of someone that cares, so that you don't feel overwhelmed. You're not alone.

They just really arent that good with communication 2 instances where this happened. I tried to get a stand by appointment and they said they would notify me if there were any available slots open for a stand by. I waited nearby for the rest of the day and they didn’t even bother to tell me there weren’t any available slots to see a provider. Instance 2 i was trying to get an appointment set up with a therapist and while i was there i distinctly told them to schedule me to see a therapist and then they said “well come in next time and we could get that scheduled for you” when i just said schedule it for me and then they continued to call me every other day to schedule so i could schedule to see a therapist. Its almost as if they want to avoid that responsibility altogether. I mean come on people this is healthcare.

Terros was the absolute worst place I have been to. I specifically had PATRICIA BURLISON as my case manager for my daughter and that was a HUGE mistake. First and foremost, they don’t answer your calls, they will cancel and reschedule you with out letting you know and then when confronting them with this issue they will tell you that nothing was set in place for your first appointment (even though I had proof of my appointment confirmation). Our case manager could care less about my daughters mental health and really didn’t seem to care much to help. Could never get a hold of her even when in EMERGENCY situations that I had going on with my daughter.. She took about 3/4 days to return my calls and about a week for emails. Leaving emergency voicemails and calling , could never get through to speak directly to her. It was insane how unprofessional this place was. It is very clear that they really don’t care about there patients needs. I have been going through counseling/therapy for years with my daughter and this place was DEF the top WORST one yet. Patricia definitely made it clear it was only on her time and her time only. Shame on you if I’m being honest and learn how to be a better manager to these kids. -Please do not waist your time here.. especially if your really in need of some help through these services. It is clear these people are only in it for the check and don’t truly care about your mental health.

The most incompetent place I have ever dealt with (all locations, not just this one) I called to schedule an appointment, one month ago, but never heard anything back. (Voice message promised within 24 hours) Decided to come in and explain whats happening, and the employee looked like a deer in headlights when I tried to explain. Another employee rudely interjected threatening to call security for yelling. (4/10 on the volume at best) At the end of the day they have zero care for their patients. Nothing but paychecks to them, with poor attention.

I’ve been under Dr. Danielle Searor’s care for about two years now, and I’d like to compliment and recommend her to anyone who is looking for a kind and empathetic psychiatrist. I was very new to medications, and after visiting with other physicians and having multiple poor experiences with what was prescribed, I had finally been connected with Dr. Searor. From the very start of treatment, she has gotten the perfect combination of meds for me. She has always listened and adjusted as necessary according to my mental health, and I have been absolutely satisfied with her care. My life has significantly improved since I met her, and she’s an amazing doctor. As far as the office and administration for this particular location, they are often short and to-the-point, but friendly during interactions. However, I’ve had issues when requesting copies of documentation, having to often repeat my request until it is fulfilled. But they have been great about scheduling regarding availability and flexibility. The physicians, therapists, nurses, and assistants that I have met have all been kind and respectful. It seems that short-staffing could be the cause of most if not all complaints I might have, though I don’t have many. Overall, I’d recommend this facility to anyone! I’ve referred my family and they have been mostly satisfied with their care. Thank you Terros Stapley for all that you do!!

If i could give zero stars i would. Linsey mittenbrink is a terrible counselor. She is against patients taking marijuana for ptsd, recommends patients get on meds even when the patient specified they dont want them, closing the case, makes patients uncomfortable and unsafe. No sympathy, no compassion, no understanding of autism. Only cares about money to help her son. Doesnt understand patients struggles of a fixed income. I hope she loses her job and struggles to pay her bills.

I did meet some nice people working there but very limited. Very unorganized facility only cares about billing patients insurances. Work as as a intern do not recommend going to this facility. The clinical manager is VERY difficult to work with (EXTREME MICROMANAGER) and does not Clearly explains directions well and causes severe confusion. She seem to have some kind personality disorders. I recommend students go elsewhere immediately. Most of the staff are social workers not counselos. ENTER AT YOUR OWN RISK!

I have met some really great people here. I'm very happy with my daughter's team she didn't want to do this and it's the highlight of her week now. I am so thankful to Molly for making my daughter comfortable and getting through to her. I loved my counselor, Sydney, just changed for now to go to a 3day 4hr a day treatment center that does mental health and pain together and is just more so what I needed right now.I really don't like the way I'm treated by my medication Dr, she doesn't listen and I know there's a lot of people in addiction recovery that go here, but I'm not one and don't shouldn't have to fight to prove that I need medication that I've been on that's made the biggest difference and never had any issues with. I'm seeing a new doctor this next time, because if it wasn't for my therapy it would have been a way bigger setback stopped studying and everything. There is one other thing my daughter and I are very uncomfortable there a lot of times especially since security is needed. People need to feel comfortable where they're going to get help.

I very rarely leave reviews but I really have to agree with the other posts here; the receptionists just don't care at all. I appreciate that they are callus from dealing with their clientele, but I am a human being too. I am deteriorating and that is why I am trying to get help. Please do not just stuff me into patient category A. B. or C. The only reason I gave a 2 star review (and not a 1) is because my provider there has been absolutely wonderful.

Well the reviews speak for themselves. My input is they are a bunch of liars and tell you all about how you can earn free walmart gift cards by completing certain classes and programs with them but they make you jump through hoops for them and make up lies as to why you cant get them. Dealing with these people is worse than showering with cats.

Staff is very caring and attentive and understanding of my mental health sometimes i can’t leave the house and they provide telehealth services

Their systems didn't work so I couldn't have an appointment, luckily I have a back up psychiatrist and then they tried to bill me for their own mistake after the doctor said they wouldn't. Avoid this location.

I don't recommend the PCP side whatsoever. Your PCP should be competent.. I decided to give them a try and went to see Lia as a PCP. She completely ignored my medical history and my needs and focused on fat shaming me the entire visit. She might be okay to see if you have something simple going on like a UTI, but for regular primary care? She is not capable. I have had positive experiences with Travis Brault for medication Management and I am treated with the utmost respect by him and the staff. Perhaps it helps that I already know what works and only require him to refill my RX every few months. It is hard to say for sure, but he always seems to listen and he seems to care. Definitely recommend him. Terros Crisis Team has saved my life on more than one occasion. They have a wonderful team for that. Families First is second rate and needs serious work. Maverick House was there for me the first time I sought help for addiction. 99 percent of the staff is kind and respectful. My only bad experience was with the "PCP" and I had a frustrating experience with Families First. Overall Terros offers many great services and resources for the community at large.