Very unorganized and unprofessional. The employees are more concerned about chatting amongst each other instead of greeting patients. I came in for a drug analysis and it took almost an hour to be seen with only three additional patients in the office.

Long waiting time. Went at 8:30 AM today. The number displayed on the list was 11 and my wife was 12th. Slowly the number went to 6-7 and again came back to 11-12. We were continually going up and down on their list displayed on Screen. Finally got my turn at 11 AM. But again my wife had to wait another half an hour. The staff were good, but they need more staff to tackle the rush only 2-3 were taking blood samples. Terrible experience here. We came from Texas, where waiting has never been more than 10 minutes. All Tomthumb/Albertsons stores have a Quest Sample collection lab. AZ needs to check with Texas

Had blood drawn for some lab tests and this Sonora Quest location was terrific. It was easy to make my appointment on line and when I arrived I was able to check in at the kiosk. Shortly after that the front desk person quickly verified my insurance info. While I was waiting I was impressed by the upbeat and friendly interaction between all the staff and the clients (as well as between themselves). My technician was Dimeca and not only was she friendly, positive, upbeat and efficient - she flawlessly and painlessly did the draw! Love this location for the folks, the fact that every time I've used it, it has not been crowded and that I'm usually in and done within minutes of my appt time!

I had read a lot of bad reviews about this location, so I was prepared for the hours long wait even with my appointment. Imagine my surprise when I walked in and out in 15 minutes! The woman who drew my blood was excellent and I didn’t feel anything. Kudos to Sonora Quest Sun Lakes.

EDIT: I had my blood drawn on a Tuesday and they were simple labs that I’ve been getting drawn every week for several weeks. Today is Sunday and the results are still not available which makes me wonder if they’re even going to be accurate if they did not run them right away. The results are usually back by Thursday, Friday the latest. I will not come back to this Sonora Quest. The phlebotomist are standing around waiting for the front desk. It has been 15min since they (front desk people) called someone up to check anyone in. I honestly don’t know what they’re doing. I have never seen such a slow Sonora quest.

I’ve been going to this lab periodically for several years. At this last appointment the desk ladies who I have never seen before were extremely short and rude. One of them was wearing her mask under her nose, which I don’t really care about masks but if a place is REQUIRING them - everyone working should wear them correctly. On top of these two issues, I scheduled an appointment - which in order to do so, I pushed back my labs by almost 3 weeks… Only to sit and wait for 25 minutes and not be called so I got my lab requisition and I left. Zero explanation or apology for being late, zero question or update on how much longer I would have to wait. Just rudely acquired and handed me back my lab paperwork.

I picked this place even though it is a longer drive from my home because of availability. After I made the appointment, I realized there are a lot of poor reviews, mostly about waiting time and poor service. So, I was skeptical going there. But my overall experience was very good. There were about 8 other people waiting there when I showed up. Once I checked in at the Kiosk, they called me in about 5 minutes for payments and then a few more minutes before they called me in to draw blood. The gal Ecno was amazing. She found my vein in the first try - my veins are hard to find. 4 out of 5 people need two or more tries before finding them. They are great. I won't hesitate to go back in the future.

WORST EXPERIENCE EVER. AS I WAS BARELY WALKING IN SHE SAW MY FORM AND SAID IM SORRY WE'RE NO LONGER DOING THAT, WITHOUT EVEN KNOWING WHAT I WAS THERE FOR. EXTREMELY RUDE. THEY CLOSE AT 3:00 AND I WAS THERE AT 2:30... RIDICULOUS.

My husband had bloodwork done at this location and I have to say it was the best experience that either of us has had at a lab for a long time!! When we got there, our doctor had forgotten to send the order. The girls at the desk were so kind and helpful! They got the order sent over and the bloodwork was done in a very short time!!! The girl who drew his blood hit the vein the first time -with no pain! We were extremely pleased with the entire experience! I would highly recommend this lab!!!

Online scheduled for car side COVID test and recommended by Chandler location. Says they are open. I drive 20 min while super sick to arrive to see a sign that says, “closed due to weather.” There was no snow, no rain and it barely cold. What weather? Said to go inside and test will be honored. I get to the door and said not to enter if symptomatic. Why offer then? I didn’t to not risk getting other sick. So I called over and over for an hour and the main line. I left voicemails and still not have heard back. Do you know how hard it is to schedule a PCR test? The next one I was recommended to go to by Chandler office is over half our away. I did not have the energy for that! I was turned away at Chandler location because I was symptomatic. Why offer a COVID test? Absolutely atrocious.

All the ladies that were there during my visit were very nice, polite, and in high spirits. I saw several complainers and their response was very professional.

This is a horribly rude place. Just rediculous and I'll be reporting this to corporate. I arrived 15 minutes prior to closing and they call be back at 3 pm with a large obnoxious black woman following me around asking me what the problem is!!! They missed a lab order and she kept hounding me "what's the PROBELM"?????? what a sorry excuse for an employee.

It is very hard to get an appointment at this location if you need something within 2 days or so. If you don’t have an appointment, then be prepared to wait for at least 30-45mins or more. If you have an appointment and you check-in as soon as you walk inside the premises, the chances are you’ll be called in less than 10mins and finish the process pretty quickly. Overall good team but I don’t like the wait. Hence an appointment is a must!

I scheduled an appointment at this office online. I had some questions so the day before my appointment I called during regular business hours twice, but no one answered. Both times I called I left a message with my name, phone number, and appointment ID. I received no return call, so I showed up early the day of the appointment to check in. Upon arriving staff told me I could not complete my appointment at their location and would have to go to another location.

Horrible and rude... When I arrived, I was told they do not do Biometric Screening. But in fact, there is no Biometric Screening option when making an appointment online. I wish I could give them 0 star...

Hi, Angie is the best lab tech that I have ever had. I’m a very hard draw, and she is the only one who always gets it the first time! This is the Sonora quest in the Eastlake Medical Office.

Absolutely the worst. No concept of appointment times. Had an 8.15 am , arrived and checked in at 8.10 am ... didn't even get called by front desk till 8.35...after another 25 minutes of waiting for done at 9...go there if you are prepared to hang around for hours for simple blood work...

Don't bother making an appointment. I was there ten minutes before my appointment at 2:30. I was the last person to be treated after all the people who came in after me. As far as I can tell, only one or two had appointments. Too bad. The phlebotomists are great here. The staff......

I have never had a company make it this hard to pay a bill. Tried to call and pay my bill the way I do most places - people don't take payment but please use the phone bill pay. Their phone bill pay couldn't understand what I was saying or typing into the phone. Tried that a few times. Finally found the checkbook and sent in a check. Still got a notice 3 weeks later that they want the bill paid. Called and waited on hold and they said , we will call you back at this number. That took so long that I was running errands when they called back. Called again and same deal. Still havent managed to talk to anyone today.

Great experience. Scheduled appointment online. Make sure you have atleast a week or two to make an appointment as appointments are filled quickly with COVID. I loved my phlebotomist! She was so kind and sweet. Also there was no pain which is hard to do with me! Love this location.

I loved Sonora Quest, until your insurance lapses...didn't know mine did and they don't verify it. Got a bill for $1,290, which usually cost $300 out of pocket, and I could have paid this at my naturopathic doctor...instead I wanted this to go towards my deductible. They offered to take 30% off so it would still be around $900, whoopee. Never going back to this location or any other one for that matter. Total thieves and price gaugers.

To the owners of this Lab's location. I think people are more likely to post a negative rather than a positive. I'm not going to be one of them. I have been going here for some time and have been treated with courtesy and kindness 99% of the time. I had one bad incident with one tech that has been there a long time but after relating it to the staff my problem was solved to my satisfaction. I have been a witness to people coming in on a busy day & time and expect the impossible. They talk to the staff like it is their fault that all the people that came in before them are there and will get taken before them. The staff has taken their rudeness with professional courtesy. I wouldn't have a problem recommending this location to anyone.

The staff was great! Starting with Clairese and Tanya at the front desk. I got there early...an hour before opening and I was 2nd in line out of 13 who were in line at opening. Unlike other reviews, they did take those with appts first. Terry Rose drew lots of blood and did a fantastic job. They were all very accomodating with my disability and service dog. 2 tips...get there early or make an appt. I was in and out with no appt by 730am. Great job ladies!!

Came in for blood work. I am a cash paying patient. The staff was friendly and courteous. The test pricing was more than reasonable.my thanks go out to the staff.

I had to wait over an hour after scheduled appointment

I had to take my children in to get bloodwork and from the very beginning when i was asked up to sign paperwork the fron office lady was very rude and disrespectful. There was two ladies in the front office one with brown and pink hair and one with a head bandanna the one with the bandanna was the rude one. When i finally took my children in to get bloodwork my children were panicking because they are not good with shots but the lady with the bandanna from the front office found it ok to kick me and my child out of the office and told us to sit in the car. I thought i was going in to an office full of proffesional people but instead i got very rude and disrespectful ladies the only one who had patience was the lady who took on my childs bloodwork but her assistant had the audacity to cover her ears and give side eye looks to her co-workers as my child cryed making the situation so much more uncomfortable than it already was. My family and I will never be going back to this location or any sonoran lab quest ever again and will make sure to let everyone know how i was treated at this location with its rude customer service.

Very slow & not enough employees for the blood drawn.

People are so ungrateful to the staffs. Y’all don’t understand how hard they work. Have any of you been in their shoes? Do you know how long it takes to find your freaking blood, how long it takes to do what they’re suppose to do with your blood, how hard it is to deal with short temper customers? I know a few people who had their profession and one thing I’ll tell you is that they not only have to keep their patience intact but they also need to be understanding to those that just doesnt have any decency to be respectful and understanding to the people around them. THEY sacrificed their time just for you people to get your things done. They usually even have to miss their lunch because people just cant accept the fact that they came in late. Or that they have to come home late and dead tired from all that standing and walking around just so that you get on your day. PLEASE TAKE IN CONSIDERATION: 1.) they have to draw your blood. That doesnt mean that they just stick a needle and move on in life. They have to ensure you’re comfortable, that they got the right vein to plung the needle in so there is no mistakes. They have to run some test on them. 2.) And to those that doesnt even have their complete forms, well guess what?! They have to call your doctor and ask them information about the things you need and that process takes A LOT OF TIME. So if you dont want to bother others bring all the necessary paperworks you need so that everything would go easy not only for you but to others too. 3.) don’t forget that they are humans too! They get tired. Offended. And so on. So please if you want to be treated nicely then do so to others too. You’re not the only one who’s tired and annoyed. Guess what? They are too! 4.) if you’re so piss off over the fact that they take a long time even if you already have an appointment. Then don’t blame them. Because its not their fault that others came over without any appointment and have the AUDACITY to complain about the waiting period. To those that had the audacity to do so. You have no right to complain as you ahould have known that any facilities will always be busy and its expected for you to wait a long long time before its your turn. Now to those that also have the AUDACITY to not only complain but bring their bad attitude to the staff. I would guess that you’ve been in their position and had experience what they go through eveyday. People need to be UNDERSTANDING. if any of you work, would you like others treat you the same way you badly treat these workers?

No problem going here always pleasant in and out quickly ...some people that do come in are rude to the staff so u get what u give...go somewhere else its that simple.

Even with an appointment, and a computerized check in system, the receptionist should still look up when you walk up to the counter.

Have a 8:30 appointment, it's now 9:30.. wth.. why! Incompetence!

I have always had good experiences at Sonora Quest.

Had a walk-in at around 9am, little line, quick turnaround. It was just a blood test, but I feel like the lady at the window was polite and I got in pretty fast. All in all, great experience.

Scheduled appointment, no wait time. 28 June 2018 The moment I walked through the door a friendly greeting was given by both Tanya and Janine. Check-in was easy and quick with the assistance of these two delightful women. During check-in I received a friendly smile and greeting from another staff member named Jenny. My Lab/Draw Technician was Melissa T. What a refreshingly professional attitude this young woman has. I am admittedly needle shy. At 60+ years young, this was by far the best draw experience I have ever had, truly. Thank you to each of these ladies for making my appointment a pleasant one. In closing, I found this facility to be immaculate both outside and inside. Cleanliness is paramount when it comes to patient Diagnostic Labs and that of their staff. Should the need arise for further tests, I would not hesitate to schedule another appointment at this location.

Great experience. I was in and out quickly. Clarise is a one stick wonder.

Not the worst wait times but annoying and seemed disorganized at least at the front desk. This is the second time going to this location. The first time was a walk in just to drop something off, I waited 30 minutes before I had to leave for an appointment only to come back after to do the drop off which only took 2 minutes. This time I had an appointment and still ended up waiting 30 minutes past my appointment time to get blood drawn.

It is impossible to make an appointment! I have tried to register on line but it will not set up an account for me so I am unable to use that method, and when I call the main line and go through the many automated questions I finally reach a point where it says would you like me to transfer you to that location. I say yes and am disconnected.