This 1 star review is for “Manager” ELIZABETH at the Brea Mall location. She was no help what so ever , Gave me the run around and made a pick up order last over 1 hour over non sense. Apple support had no idea why she was delaying our order to the point Apple support was calling the store to get answers because her excuses made no sense. She should definitely get retrained on how to process an online order or maybe just stay at home and call in sick if you are not trying to work and do your job of giving support to paying customers. I didn’t know someone can make an online order pick up last over 1 hour and I will be thinking twice now before placing a order for pick up at the Brea thanks to ELIZABETH the worst customer service

Terrible customer service. I arrived at 7:40 and had a question regarding a recent purchase for $1200 and it didn’t work. The guy named Bob kept telling me we are closing soon, we are closing soon. 15-20 mins is a long time to help a customer and not brush off. Unfortunately, apple we used to know with amazing customer service is no more. Higher prices, less stuff in the package (no charger adapter, no headphones) and terrible customer service on top.

Came today to pick up my watch, which i ordered when launched. After receiving it, i asked if he could help me check for a case in stock to the new iphone. But the employee "guy with a pink hair" , told me to go back to the line and wait so i can ask my question. Why would i wait again, if i already waited in line and just because i had already got my item and wanted to ask a simple question, i had to go back to the end of line? Ridiculous attitude and customer service from him, "guy with pink hair". Will consider going to another store just for service

Horrible service, they don’t try to come up with service option for you and try to squeeze anything you can out of you. Went in for a battery repair and was told my display “may” not work after. That’s really confusing to hear given it’s working now. Avoid going to the Genius Bar at this location. Spoke to a manager about the issue and recent Apple care coverage and he didn’t want to listen to me, get off your high horse. Called AppleCare and they were able to set me up with service options and took care of me.

Wonderful experience as always supported by the Apple team. Particular shout out to Zoe who supported me while I was waiting for technical support from Sebastian who resolved all my issues in record time. Thank you team!

Like all Apple Stores, on point with nearly a 1:1 employee to customer ratio. Ordered online (Veterans Store) while at store and order was ready within 15 mins for pickup. Great staff, super helpful, great location plenty of parking

Honestly, pretty disappointed. Loud and cluttered but worst was the Genius Bar experience. I don’t expect Apple to warranty everything, but a clearly defective AirPod, when I’ve spent tens of thousands in the last three decades with them, I would think they’d accommodate. When asked if they could make an exception it was a blatant no and they clearly couldn’t care less if I don’t like it. Guess it’s one of those weird things. Online support didn’t need to make me drive 45 minutes on my weekend to get the “no” they could have given online.

This is the best service Apple store I have ever been to. I ordered my mobile phone online. I went to the store and the staff quickly helped me get it. Everyone was very warm and friendly.