I'm beginning to despise using this gym. On more occasions than I can count on two hands I've gone over to use piece of equipment and been told by another member that, "I'm using that". This has happened even when the person is actually using a different piece of equipment, or in a conversation clear across the room. I've spoken to management about this many times, yet it happens over and again. Again, today (2/13/20), I asked the lady at the front desk if PF would be placing informational signs around the gym as a part of their current remodeling, signs clarifying that no member can occupy two pieces of equipment simultaneously. She flippantly told me that no such signs would be placed in the gym. However, the location has many other signs that provide rules and other information (photos attached). Such sign would help members avoid confrontations like I'm certain others have experienced. This is a reasonable solution to an issue that management adopt very easily, yet has zero interest in doing. Just be aware that you may someday be warned away from using a piece of equipment that You "Paid" to use. They'll spend money decorating the walls of the place top-to-bottom, but refuse to spring for a few signs that convey rules they claim are in place. I feel so strongly about this that I plan to pursue it at the corporate level, see if there's any strength/resolve at the top...

I can't stand this location. Only convenient sometimes, because it's one of the few that are actually open 24 hours. Outside of that the setup sucks... 1. People are in here with Crocs and slides all the time I mean did they pick and choose when they want to say something. No consistency at all. 2. The inside is too small especially in the back (it feels too congested and you don't have much space or room to do your own workouts) 3. They want you to give up an Drivers License or form of ID just to use "ropes" for cable tower????? 🤷🏾‍♂️ 4. The men's bathroom has a dryer for your hands, that hasn't worked for at least the last 9 months (been like that each time I've come here), and a sink that has a weak water stream. Definitely hope the management sees this because this place needs one hell of an upgrade and more consistent policies

I have always been a fan and a customer of Planet Fitness and this one in District Heights is no different. The staff is always cordial and helpful, at for the time I have been going there, 2 months now. We will see. The material is clean and most customers clean after using, it is the policy, some wear mask, other don't. I like the place, you can sometimes have good deals to subscribe for the basic membership or for the premium Black card. For now all is well there and I am enjoying my workout here. I have lost a size after 4hours per week and 3 months. Yes 8 should increase. Hopefully one day I will get to the black card 😁😁 Back here, it is March 14th and everything 8s going well still. Perseverance and staying focused are what keep me going. Glad I have this facility near me.

This is a good spot there is always plenty of space and always a machine to use. The busy times it can be packed but it’s always equipment to use. There is plenty of park and good food selection nearby

Great clean atmosphere bathroom always clean and smells clean floors clean and dry . Most people pleasant no judgement fun glad I joined great place for retiree's.

Hands down, the District Heights Planet Fitness is a great location! The equipment is modern and recently updated. The owner of this location makes sure that the facility is in top notch condition. The staff is also fantastic! I highly recommend District Heights Planet Fitness.

I WILL NEVER BE A MEMBER AT THIS ESTABLISHMENT AGAIN!! For the second time, I have been given the run around about canceling my membership. The biggest problem is if I wasn’t without a car due to car theft, I would still be a member. I went in person on 7/31 to cancel while I had a rental. They told me I was “too new” to cancel. My account hadn’t “synced in the system yet”, meaning they hadn’t charged me the $49 fee yet that came out the very next day. So today I call because I remembered the charge was due soon and now I’m without a vehicle. I explained to “Linda” at the District Heights location my situation about my car being stolen and I have no way to come in at this time. She stated I needed to “Mail in a certified letter to cancel because I could be anybody.” I asked was there any information I could give to verify that I am who I say I am after I informed her there was a note that was on my account concerning the same thing. I WAS HUNG UP ON. Never again! I will find a ride and fight for any money taken from me by this company.

The only reason I give two star is for the off chance a male staff is available to help. The men can retrieve items from the back and answer questions. Female staff are ornamental if you peek over the desk to see them. The female staff don’t want to get out of their seat let a lone assist someone. They don’t seem to actually serve a purpose. Because you’re in this area you feel like you treat us less than human. Simply unacceptable that I could go to va and be able to actual get help from staff

Better than I expected, clean , disinfected provide to wipe down fitness equipment after use. People in general respected each others space. The staff was Kool and answered questions and are readily available.

My good

Planet Fitness is overall a great place to workout. Both locations in my area have been fine but I've had the same experiences at both places.The main thing I don't like is how people are allowed to linger an excessive amount of time in the ONE MINUTE total body workout (yellow) section. They sit there on their phones hogging the machines for over 20 mins at a time. That's not what that area is for and it's not being enforced at all.Also, at this (and the other) location there ALWAYS seems to be hydro-massage and Total Body Enhancement machines not working. There's already only two of each of them, so that's never good.

I love that the staff are so friendly, they greet you coming and going. Also how the facility is kept clean, I always see someone wiping down the equipment even the treadmill runners.🙂

I love that it’s never overcrowded. The machines are always clean and you have many different machines to do workout and staff is very friendly.

I enjoy going to PF District Heights immensely as I have for years. There is an effort on the part of the employees to keep it clean. However, PF District Heights would be a better gym if some of the patrons understood gym etiquette. For example, I have witnessed some patrons (I stress “some”) just sitting or what appears to be resting on equipment while playing with their phones. This is extraordinarily inconsiderate particularly when there is only one of two similar machines that are working. I also observe patrons fail to wipe equipment down and pick up used paper towels. In addition to those complaints, I also note how people ignorantly and selfishly act as if they’re at home or in a prison yard hoarding 1-2 pieces of equipment. As you begin to use a machine, some simpleton stupidly approaches you from across the gym only to declare he/she is using that very same UNOCCUPIED equipment. I would suggest the employees walk the floor more and the posting of signs about equipment usage to avoid any conflict or confusion on ALL patrons’ part.

Gotta love a place you can go to anytime of day, dressed what ever way, and use. whatever part of the facilities, exercise, shower room or sit down tables at front....no hassles, no pan handling, no come ons....relax and enjoy hassle free safe place. Bless you...PF....best $ I ever spend! .

I’ve been a customer of this location for several years. This new management Jackie and Jeremy has been on top of this facility keep it clean and satisfactory customer service. Keep up the good job!!

Thanks to my hard work and effort, I managed to lose 22 pounds.🤩🏋️🏋️.

I signed up without ever seeing the gym just based on the location (close to work). When I arrived I was surprised and delighted to see how clean and new everything looked. I love working out here!

Folks at the front desk are always super friendly. It's been clean every time I've gone and there are always plenty of open cardio machines to use.

I came for my first time to workout after-hours in this gym today. I was surprised with the cleanliness of the gym. Shout out to Darrel for running a one-man army all night long.

Good vibes. Love the manager with the dreadlocks. Only reason they don’t get a 5 star is because I just heard about an incident with the lockers. All in all, great staff, clean equipment and the other people in the gym are friendly.

My daughter asked me to purchase her a gym membership as a gift. I see it as an investment in her good health. She truly enjoys going for workouts. The gym is very clean and the range of equipment available is phenomenal.

Always improving and getting better! Clean and spacious facility. Staff are friendly and ready to assist at all times. There's a wide variety of machines which decrease wait times if any. No worries if you leave your headphones at home because this facility will have all the latest jams pumping!!!!🙌🏽🥰

So today I went to the PF with my husband and the email was not right for the guest it is the second time that this happened, Linda assist but no how I think it was the right way she was loud so I did the same to her, so she change a bit and we ask her to help us she try but she is not patient at all and I said this because it was a few other guys that did not scan the barcode right and she acts like upset do it again. she try to change the email address like three times so I can go as a guest but for some reason did no go thru the email. So we decide to cancel the membership maybe we can start over because the email thing did not work so she said that she did cancel the membership and she sent the email receipt and still haven’t received for that reason I asked her to print the paper receipt she said she can not I asked her why she said I just can not do it I already cancel and I am able to go to the app and still open how is that if it is cancel? I just need my receipt that proves I cancel my membership