I've been shopping here for years, and today was my first disappointment. ACE is an owner's co-op, and this helps them to have buying power to compete with the big box stores. Most products are about the same price as Lowes and HD or just slightly more. I'll usually pay the extra dollar or so for the convenience and because the service is world-class. Occasionally I'll find an item that is priced $3-5 more at ACE than the other guys, and in the past they were happy to price match if I could show the competitive price. Today however, I was informed they don't price match anybody. I mentioned they had in the past, but the manager (while polite) was resolute. Knowing this now, I'll be less likely to shop ACE first in the future. They're a great store but given the current economy, price is important. If I were the owner I wouldn't do anything that might encourage customers to shop elsewhere first.

From day 1 I started going to Ace for bait to fish in the small lake in the back of my son’s house in Clermont my customer experience has been “Top Notch” from all of the employees there. My wife and I & my grandson came down a second time to Clermont to stay and of course we went to Ace for our bait. The gentleman I met the first time, Ryan, has been exceptional when it comes to customer service. After a few trips of getting bait, I had one mishap with the bait. I called and spoke to Ryan and advised me to come back on their next delivery of bait and he will take care of it. We’ll, this gentleman is a man of his word. I purchased some bait and he replenished the ones that where lost. Whenever I visit my family here in Clermont I’ll be coming to this Ace for all of my home, garden and of course my fishing needs. By the way my grandson caught a 6.9lb bass and I caught a 7.4lb bass using Ace shiners. Thanks again Ryan for everything you’ve done for me and my family during our stay in Clermont.

We usually don't go to Ace but we needed some keys made. What a wonderful surprise! They are so accommodating! They worked on our order until they were able to fill it. Two enthusiastic thumbs up for Ace! 👍👍

Not very friendly, If you need help with keys don’t waste your time with ACE, as it’s not the place anymore. They won’t cut keys that are not their own. I said no problem, I will buy the key from you, his response “We don’t sell that key” Save yourself from being talked down too and Go see a local locksmith.

Assistant store manager went above and beyond helping replace my key for my older vehicle. Outstanding service and the price was substantially lower than going to the dealership

If you need a small bolt or a large grill, Ace is the place to go. Friendly staff, fair prices.

I needed some screws. They had an entire box which was a much better deal than buying them individually. Quite a large choice sizes and styles. Especially a lot of stainless steel fasteners.

Very good service never have a problem all the staff is courteous and friendly keep up the good work

I'm a rewards member so they have my phone number and my email address but when I forgot something at their store no one bothered to contact me to let me know, by the time I realized I left it they said it's too late and too bad ,buy more. But, now I won't buy anything ever again. Thx Ace , the not so helpful hardware store.

Long time Ace customer, but the Clermont location does not compare to others in terms of customer experience. Do not recommend. ------------------------ Thanks for the below reply. I'd never heard of not being able to exchange an unused product before, and know for a fact that I've been able to do this at the WG location. The item I was hoping to exchange was suggested to me originally by another employee there, but it turned out to be the wrong size. I was already frustrated over having to take time to get back to your store for the swap, so this felt like adding salt into the open wound. Because I had no use for the product, I left the item at your store along with my receipt. I've already purchased the correct size elsewhere. ACE has my address on file, and sends me things in the mail often. Ace could resolve this without me having to spend another 45 minutes traveling to your location and back to process a $15 return.

The "boss" was answering my questions fairly well and we finally found the product that I wanted. It was hanging at the very top and since he was a somewhat taller, I asked him to get it. Well, he did, but also said "I think that you can reach it!". What a dumb response! I'm not inclined to return. I've noticed "attitude" at this store before. I guess that they have all of the business that's needed. Next time I'll go to Lowe's where the customer service person went over and beyond to help with a return. I usually try to do business with locals, but these people are too rude for me.

I’ve gone to Ace, and primarily this location, for most of the 23 years we’ve lived in Clermont. This week I rented a carpet cleaning machine to clean one bedroom. While checking out, the cashier was helpful and honest, making share that I knew if the machine wasn’t returned clean (suggested hosing off the brushes), that $15 of my $35 deposit would be withheld. Upon returning the machine 24 hours later, the young woman checking in the machine, who was pleasant and helpful, sought the opinion of the “Associate Manager”, who was clearly irritated by some other situation. She harshly acknowledged that the cleaning fee would need to be withheld, which given that we have 2 German shepherds, I was OK with due to the amount of endless hair they shed and I did not detail the brushes that closely, just hosed off as instructed. The issue arose when my transaction was closed out and I only received a $10 refund of my $35 deposit. When the pleasant cashier asked the “Associate Manager’ about the issue, stating that “Stewart” had told me I would be subject to a $15 cleaning fee, not $25, the response she received was “well, you’ve gone this far, it’s too late now.” It’s a shame that $10 and the “big box store” approach of this manager, have lost a dedicated Ace customer and family.

This place is the best! I must have been there 10 times over the last 3 weeks and every time I went someone helped me, and they didn’t just point me to the right aisle- they gave pointers about using products/tools, warnings about potential problems, and never once were condescending despite my obvious confusion at times. My project started as a minor bathroom update which turned into a much bigger project than expected but with their guidance I was able to pull it off! Thank you.